Luther Brookdale Volkswagen - Service Center

Courteous, helpful, explain each step,kept me informed , fast, answered questions, offered me snacks,polite fast, answered questions, offered me snacks,polite More

Great service staff they always go above and beyond to make sure the guests are happy. make sure the guests are happy. More

Service was completed in the time frame estimated and each person at the service desk was kind, helpful and open to addressing questions to ensure I had clarity. each person at the service desk was kind, helpful and open to addressing questions to ensure I had clarity. More

Every interaction at Luther Brookdale Volkswagon has been a pleasure, from my purchase, to 2 scheduled maintenance appointments, and now a damaged tire replacement. When my tire was punctured I initially ca a pleasure, from my purchase, to 2 scheduled maintenance appointments, and now a damaged tire replacement. When my tire was punctured I initially called Dzmitry to get direction on how to handle the repair. Dzmitry is always very helpful and great to work with! Tyler gave me input before my appointment and actually had me come in before the time I scheduled online so he could look at the tire and get the replacement started sooner. Tyler is great to work with. More

Some of the best customer service I have received in a long time. Was at first shocked by how long it could take to have my car diagnosed and possibly fixed, but somehow Bradley produced a rental and was long time. Was at first shocked by how long it could take to have my car diagnosed and possibly fixed, but somehow Bradley produced a rental and was able to get me on my way and also get the car diagnosed and fixed faster than we thought. Will definitely come back instead of going to those other guys in St. Louis Park. Thanks again! More

Always friendly and kind staff. Was greeted right away when I pulled into the drive for service. Was greeted right away when I pulled into the drive for service. More

Service was awesome! I got a video in a text of the break down of the inspection on my car so there was absolutely no question on if the repair was needed or not. Video h I got a video in a text of the break down of the inspection on my car so there was absolutely no question on if the repair was needed or not. Video had the depth gauges showing where they were with wear and tear on all four tires and breaks, and a walk through on showing the undercarriage, shocks, boots, oil pan, etc. The video showed all of it. It gives confidence that you're not being played if it's suggested that work is actually needed or not. This was refreshing and an awesome experience and something all dealerships should be implementing. Awesome to have and will be back for sure. Thank you!! More

I like this dealership. I especially like the video clip of the mechanic checking out the car. I had left my phone at home, when the mechanic asked if I had seen the video I especially like the video clip of the mechanic checking out the car. I had left my phone at home, when the mechanic asked if I had seen the video and I explained that I had not, he shared it with me. Everyone is professional and accommodating. More

I like this dealership and have been only servicing my Tiguan at Brookdale VW since I purchased it here in 2019. Is it overpriced? Absolutely, but I like knowing the service is done accurately. One thing Tiguan at Brookdale VW since I purchased it here in 2019. Is it overpriced? Absolutely, but I like knowing the service is done accurately. One thing I do miss is getting that little video clip of the service performed. Not sure why you don’t do that anymore it’s a great way to show the customer the status of the vehicle. Thanks More

They do a great job at Brookdale Luther VW. My Taos and I are well taken care of. My Taos and I are well taken care of. More