Luther Brookdale Volkswagen - Service Center

When I bought my second ever Volkswagen a Jetta tdi I was new to the diesel emissions that was on the vehicle my dpf light came on and panicked I went to Luther Brookdale Volkswagen there I met Brad at the s new to the diesel emissions that was on the vehicle my dpf light came on and panicked I went to Luther Brookdale Volkswagen there I met Brad at the service desk he asked for my vin and told me I was still covered under the vw warranty for my dpf. I scheduled an appointment for service. Jon was my advisor for both service visits under warranty. Sean was amazing and kept me posted as well as my advisor. The last the car was in for service it had 112.5k miles in October 2023 it currently has 145.6k miles in September of 2024. I did apply for a job with them but me being new to the area at Christmas I ended up going home for a visit and stayed home but I now work at my local vw dealership. The service team and Luther Brookdale Volkswagen is in my opinion better than 80% of other dealers I’ve been to. Friendly and upfront on what’s going on. I do plan a visit back to the dealer once I become a vw tech. If I still lived in Minnesota and not New York I would 100% recommend the service department for vw More

Excellent service. Very informative video concerning the needs for repairs. Waiting area very clean and well stocked. Very informative video concerning the needs for repairs. Waiting area very clean and well stocked. More

It was a pleasant experience. Michael was very helpful and thorough in his follow up. Michael was very helpful and thorough in his follow up. More

Tyler was excellent! He kept in great communication and made sure all my concerns were taken care of! Give the man a raise! He kept in great communication and made sure all my concerns were taken care of! Give the man a raise! More

Brad was very friendly and knowledgable. The dealership was very clean and the waiting room was welcoming. Will be back for sure! The dealership was very clean and the waiting room was welcoming. Will be back for sure! More

The guys in the shop were wonderful. They communicated how the process would go, how long it would take, and the estimate cost up front. The wait time was appropriate and within their es They communicated how the process would go, how long it would take, and the estimate cost up front. The wait time was appropriate and within their estimated time. They reviewed the inspections and any concerns clearly and concisely. The video of the inspection was a bonus! I would recommend this dealership for service every time. More

Courteous And attentive. Kept me updated on the progress on my car too the whole process. Kept me updated on the progress on my car too the whole process. More

Courteous, helpful, explain each step,kept me informed , fast, answered questions, offered me snacks,polite fast, answered questions, offered me snacks,polite More

Great service staff they always go above and beyond to make sure the guests are happy. make sure the guests are happy. More

Service was completed in the time frame estimated and each person at the service desk was kind, helpful and open to addressing questions to ensure I had clarity. each person at the service desk was kind, helpful and open to addressing questions to ensure I had clarity. More