Luther Brookdale Volkswagen - Service Center

I was able to get an appointment when it was convenient and the staff was friendly and kept me updated. The cost seemed a little high but I trust them to do what was needed. and the staff was friendly and kept me updated. The cost seemed a little high but I trust them to do what was needed. More

Slow. Limited communication. Service couldn’t provide an ETA…only my agent. One contact seems unreasonable Limited communication. Service couldn’t provide an ETA…only my agent. One contact seems unreasonable More

Absolutely amazing experience . I used to go to another location but this will be my absolut go to. Very professional and helpful ! I used to go to another location but this will be my absolut go to. Very professional and helpful ! More

Why does it cost $40 more dollars to change oil on a Volkswagen Passat 4 cylinder than a 4 cylinder Toyota Camry? Why do the electric windows need to be reset? We never did that to our Toyotas. To look Volkswagen Passat 4 cylinder than a 4 cylinder Toyota Camry? Why do the electric windows need to be reset? We never did that to our Toyotas. To look at window, why a $150 dollar diagnostic check before fixing window? Test switch and wiring and window. I’m not impressed with Volkswagen when we do not have these petty problems with Toyotas. More

Jason D. Is always helpful and really listens to what I have to say. His customer service makes me feel valued and happy that I have chosen to to get service Is always helpful and really listens to what I have to say. His customer service makes me feel valued and happy that I have chosen to to get service at VW More

Jason was great. He warned me in advance that the service may take a longer time but had a loaner vehicle. He called me promptly when requested. Overall great expe He warned me in advance that the service may take a longer time but had a loaner vehicle. He called me promptly when requested. Overall great experience. Thanks. More

Service was completed ahead of promised time. Complementary checks were performed on the vehicle to ensure that everything is safe. I like the tech they had to check the treads and wheel alig Complementary checks were performed on the vehicle to ensure that everything is safe. I like the tech they had to check the treads and wheel alignment as we drive in to the service center. More

Took the time to let me know what was going on and how it can help add long term value can help add long term value More

Was in and out in a reasonable amount of time. Definitely would recommend coming here to anyone else. Definitely would recommend coming here to anyone else. More

Great customer service, I was kept in the loop through out the service. I was even given a visual of the inspection of my vehicle. out the service. I was even given a visual of the inspection of my vehicle. More