Luther Brookdale Volkswagen - Service Center

Outstanding service and service representatives! They researched my car’s history and found that I still qualified for courtesy services under a warranty that I didn’t know I had! They researched my car’s history and found that I still qualified for courtesy services under a warranty that I didn’t know I had! More

They did great work, spent time with me to figure out what the best option to go with that would be the best for the car and the best for my pockets. Will be bringing my car back if I ever need anything what the best option to go with that would be the best for the car and the best for my pockets. Will be bringing my car back if I ever need anything else! More

We are not happy that we had to pay for three diagnostics in 2023 in a short amount of time and we also had to pay for two alignments. That should’ve been taken care of in one service call. We had a boot rep in 2023 in a short amount of time and we also had to pay for two alignments. That should’ve been taken care of in one service call. We had a boot replacement and then later a spring went bad. also, any time we had to replace a part we were asked if we wanted OEM or aftermarket which seem to be about $100 difference when we ask for the OEM we were told that they didn’t know how long it would take so we were talked into the aftermarket on a couple of occasions, I think we spent $7000 if we would’ve known that we had to bring the car three times and all the costs with it we may have thought differently about this brookdale used the emergency brake two of the three times that I dropped off and picked up and I was told not to use it in the first time I picked up the car the center compartment between the driver and passenger side latch was broken off, laying in the back of my car and the visor on the passenger side was broken not too happy especially about the cost and having to drop it off three different times More

Tyler and Brad were very helpful in responding to my texts and sorting out my car battery warranty issue. They were also curteous. Thanks. texts and sorting out my car battery warranty issue. They were also curteous. Thanks. More

I had a great experience and would recommend anyone to go here, Thanks again for the great service!!!! here, Thanks again for the great service!!!! More

Terrible, awful, false warranty, no accountability, angry and aggressive sales manager, sold me a lemon that burns oil so bad I need to replace the engine. Turns out my car is involved in a class action laws and aggressive sales manager, sold me a lemon that burns oil so bad I need to replace the engine. Turns out my car is involved in a class action lawsuit for the oil burning issue and they still told me it's normal oil use. I'm adding a half quart every 500 miles now. Dealership staff started yelling at me when I asked for a refund. Horrendous experience at Luther crookdale vw More

The dealership was quite slow and uncoordinated. Additionally they did not have my part I needed even though I have them my make and model. They seemed disinterested in my service request. Additionally they did not have my part I needed even though I have them my make and model. They seemed disinterested in my service request. More

Jason has been great to work with. His genuine and honest style is nice to see. His genuine and honest style is nice to see. More

They were informative and did the work on time, kept me updated thru out the appointment updated thru out the appointment More

Always happy with my service from VW Brookdale. They make me feel like I am important. They make me feel like I am important. More