Luther Brookdale Volkswagen

Todd (GM) and Conner (Sales Manager) always take such great care of all of the friends and family I send their way - I know any referrals are going to get an incredible deal and A+ customer service from great care of all of the friends and family I send their way - I know any referrals are going to get an incredible deal and A+ customer service from start to finish! The whole team truly went above and beyond to make things painless and convenient for my out-of-state friend, who adores her new Volkswagen. Thanks, guys!! :) More

Jacque, Connor, Nate, and Jolie made this a truly wonderful experience! They were extremely responsive and helpful every step of the way, and they got my car delivered to me so quickly. I love my new wonderful experience! They were extremely responsive and helpful every step of the way, and they got my car delivered to me so quickly. I love my new Taos! I couldn't have asked for a better experience; I really couldn't be happier. I sincerely look forward to getting my next vehicle from Luther Brookdale. (p.s.: I would like to give a special shout-out to Kristen Fox as well for making this happen in such a short amount of time! ) More

Knowledgeable, friendly, & efficient! Best dealership experience I’ve had. Go see Adrien when you’re ready for an upgrade with a vehicle and the service you’re used to. Best dealership experience I’ve had. Go see Adrien when you’re ready for an upgrade with a vehicle and the service you’re used to. More

Process was relatively easy, but I ended up getting the wrong color car then I was promised and was not made aware until after part of the paperwork was signed. Ended up sitting in the dealership for over wrong color car then I was promised and was not made aware until after part of the paperwork was signed. Ended up sitting in the dealership for over 2 hours waiting to get everything done. Felt like I was put through the ringer for no reason. Will likely be going to a different VW dealership moving forward. More

Great communication with the Sales staff, staff was knowledgeable about vehicles and easy to work with knowledgeable about vehicles and easy to work with More

I’m sure the service work performed at the facility is excellent. I had a problem with the salesman. He couldn’t grasp that. I only wanted to deal with the one item I went there for. He kept trying to sel excellent. I had a problem with the salesman. He couldn’t grasp that. I only wanted to deal with the one item I went there for. He kept trying to sell me all kinds of service. I asked him several times to not do that and let me just walk away with the item that I wanted. He would not have it. He continue to sell me and sell me. I asked him more than once please don’t go there because I’m not interested in other service other than what I came for. That didn’t stop him so I chose not to use their service department and they probably wouldn’t go there to buy a car either. A salesman above all should be listening to the customer. After that the service manager called me at home and talk about my experience. After I explained it to him, he had no problems with what the salesman was doing. So the problem goes all the way to the top. More

Adrain was a rockstar. He made it so simple to find a car for my son. Even had it delivered to our house. He made it so simple to find a car for my son. Even had it delivered to our house. More

The process at the dealership was very easy. They understood what I wanted and were straight to the point. Stephanie was very friendly and helpful. They understood what I wanted and were straight to the point. Stephanie was very friendly and helpful. More

I highly recommend Luther Brookdale Volkswagen. They have raised the bar for having high standards, great staff and cleanliness of the dealership! They have raised the bar for having high standards, great staff and cleanliness of the dealership! More

I scheduled the vehicle to be in at 8. When I arrived I was advisred that the appointement is just to drop off the car. They woud not be able to look at it until the next day. Before the When I arrived I was advisred that the appointement is just to drop off the car. They woud not be able to look at it until the next day. Before the car was diagnosed for the problem it was brought in, time was spent upselling me. I would have been more likely to go for the upsell if I was told what was wrong with the car for the reason I brought it in. However, I was not told what was wrong with the car for the reason it was brought in until abotu 2 hours later. Answer the primary question first and then go for the upsell. More