Luther Brookdale Volkswagen

Quick in and out, Elijah was easy to work with on the purchase. Nice environment. purchase. Nice environment. More

Easy, no pressure test drive. Great car at a reasonable price. Easy financing. Overall a very good car buying experience! Great car at a reasonable price. Easy financing. Overall a very good car buying experience! More

Service and management wer great but whatbis that little extra you can do to make the customer feel like that got a little something extra. This was my second purchase here. The first time I asked for a c extra you can do to make the customer feel like that got a little something extra. This was my second purchase here. The first time I asked for a couple little VW gifts for the kids and was told I would get them soon on the mail. Never did and communication stopped. Second purchase I mentioned this and no follow up. Asked for just a key chain to feel like I got something extra and was given what looked like an autoshow hand out. Not a good look. More

Always a great experience with the service department. Helpful, knowledgeable, friendly and fast. I like it here. Helpful, knowledgeable, friendly and fast. I like it here. More

Leased a 2022 ID. 4 from the dealership. We felt we got an excellent lease and the vehicle is great. D'Aundre was a pleasure to work with and was able to help us unders 4 from the dealership. We felt we got an excellent lease and the vehicle is great. D'Aundre was a pleasure to work with and was able to help us understand the options available to us in the leasing process. Due to the short time we had we did not get a full walk through of the vehicles features and functions. More

I was grateful for their willingness to work with me from afar on a car I’ve been searching for and has been tough to find. Though communication was appreciated with follow up from supper visits when I was w afar on a car I’ve been searching for and has been tough to find. Though communication was appreciated with follow up from supper visits when I was waiting for responses, overall the expense was chaotic, unclear, misstep after misstep, and acknowledgement of their missteps and apologies, but left me with a bad taste and overall frustrated by how much was missed but for my ridiculous amount of having to be so thorough. Car buying is always difficult, and then I had the distance and all the components I have no control over, but even their normal processes having nothing to do with my distance left me confused and frustrated. Multiple calls and mailings and corrections to get the car delivered smoothly. I did very much appreciate Scott’s outreach and follow up to make things right. And the car has so far been great, though still some mysterious sounds I’ll be taking to VW with my CPO. More

Everyone at this dealership was exceptionally helpful and did everything they could to help me find the right car at the right price! Stephanie C was above and beyond helpful and was amazing to work with! did everything they could to help me find the right car at the right price! Stephanie C was above and beyond helpful and was amazing to work with! More

My partner and I purchased a 2023 ID. 4 and absolutely love it. We worked with Adrien R. who explained all the features of each of the many different ID.4 trim levels. This is our first EV 4 and absolutely love it. We worked with Adrien R. who explained all the features of each of the many different ID.4 trim levels. This is our first EV and we had many questions. Adrien answered them all and made us feel very well informed. Adrien also worked his sales manager and finance office to make sure I got the deal I wanted. I really appreciated the work he put into making this sale happen and giving us all the information we needed to move from a gas fuel vehicle to an EV. Thank you Adrien! More

Sales was fine, but used car management was horrible. Several items weren't taken care of or over looked when the car was prepped. Started with the wipers and cabin air filter. We were told the cabin ar Several items weren't taken care of or over looked when the car was prepped. Started with the wipers and cabin air filter. We were told the cabin are filter was replaced upon purchasing the car. It wasn't (maybe never was) and I replaced it along with the wipers. Picture were shared with service and sales. Not really an apology nor offer to reimburse. Battery had a bad cell and was replaced. Turns out noise when braking was remedied by replacing all rotors and pads, which clearly shows lack integrity of the original inspection. Also figured out there was one tire that was a different make and model from the other three. Used car manager wanted to leave it that way until I pushed back. In the notes on the service invoice, it states that some of the wheels are bent and is causing some vibration. Says see notes for recommendation, but don't see those notes and it wasn't gone over with me, so not sure if its a problem or not outside of the vibration. Saleswoman, finance and I believe service were fine, but whomever is responsible for prepping used cars and making decisions that directly impact your customers did a horrible job. Unfortunately, that's what highlights my experience. The good thing was that outside the wipers and cabin air filter it didn't cost me any extra except for the fact it took two weeks. More

The dealership has always put the customer first, both in sales and service. They work very hard to solve any issues. sales and service. They work very hard to solve any issues. More