Luther Brookdale Honda

Professional Positive No thanks No, no, no, no, no, no, no, no more words. No no, no more words. No More

The service advisor did in excellent job in explaining the services I was having and what the next service would involve the services I was having and what the next service would involve More

Well taken care of and everything handled as expected. Kept well informed through entire process. Kept well informed through entire process. More

Everyone was super nice, helpful and explained everything well to me. Took exactly as long as they said too! well to me. Took exactly as long as they said too! More

Lady who scheduled my appointment told me Mark would assist me. When I got there, I was told Mark no longer worked there. I waited 3 hours to get any info on my vehicle!!!!! assist me. When I got there, I was told Mark no longer worked there. I waited 3 hours to get any info on my vehicle!!!!! More

When purchasing a used Accord Touring Hybrid and trading in our 2013 van which had only 72000 miles in excellent condition. We were told you didn’t like buying vehicles 10 years old and said the transmissi in our 2013 van which had only 72000 miles in excellent condition. We were told you didn’t like buying vehicles 10 years old and said the transmission was bad. I took it to two other dealerships and they found nothing was wrong. Lots of extra work on my part and nearly $600 more in taxes I had to pay. While I like the car, I’d have a hard time recommending you because if that. More

The dealership was clean, an comfortable waiting for my vehicle. I was approached right away by John and he walked me through my choices for the oil change and gave suggestions. He was friendly and informa vehicle. I was approached right away by John and he walked me through my choices for the oil change and gave suggestions. He was friendly and informative. More

Efficient and friendly I felt like I brought the car to a trustworthy establishment 👍 trustworthy establishment 👍 More

5 5 5 Very professional full service dealer. Great selection of vehicles and a high volume dealership. The service department is also top notch. I have recommended to my friends and family. Great selection of vehicles and a high volume dealership. The service department is also top notch. I have recommended to my friends and family. More

Beware of fraudulent, predatory sales practices, price gouging, optional addons that are not optional, and dismissive finance and sales management. In summery luther under valued our trade, no negotiat gouging, optional addons that are not optional, and dismissive finance and sales management. In summery luther under valued our trade, no negotiating on full MSRP for the vehicle, dealer added options are not optional, priced gouged on "options" added to the vehicle, conned us into purchasing a warranty without giving us the full 20 page contract, only gave us the first page. Long story short, we bought a second new Honda vehicle from Luther. When we started the negotiating process we made it clear we did not want purchase options at this time, just the vehicle, Luther reassured us this would not be an issue. After months of waiting our new vehicle had arrived at the dealer. I was out of town for work at the time, so my partner went to finalize the process. It wasn't until a month after she took delivery, when I was setting up payment, that I realized just how significant luther took advantage of my partner. Once in financing the "dealer added options" were added to the vehicle without our consent, and they were not optional "they (options) are added to all high demand vehicles. The "options" added were. -Front Window Tent ($299) -3m Paint protection film ($699) -Pulse ($299) -Honda Door Trim ($499) -Honda all season propack ($699) Regarding the price gouging, the door trim is a honda factory option that cost $253. The all season propak MSRP is $264. There is little information regarding "pulse" online but it required the factory brake light wiring harness to be cut to facilitate install. When We brought these concerns to the attention of the finance manager, Chris Anderson, we was dismissive and short with us. No information was shared with us regarding the "dealer added options", zero time was giving to research the value of said options. Luther also conned my partner into purchasing a "service guard" extended warranty on the vehicle for $3092, where honda care has a higher customer satisfaction rating and cost less than half of what service guard cost. The dealer also did not share the full contract for service guard with my partner. I had to scour the internet to find it. Fortunately we were able to cancel service guard for a full refund, that has yet to be processed almost a month later. This deal went sour enough that we will no longer do business with any luther dealer. I look forward to when factory direct purchases are legal, cutting out nefarious middle man organizations such as Luther. More