Luther Brookdale Honda

The process was easy and efficient. Our sales rep communicated clearly and followed up on commitments promptly. Our sales rep communicated clearly and followed up on commitments promptly. More

I feel abused. When I asked about rust, I was sent 3 pictures of small rust spots on the drivers doorframe and the rear wheel wells. When I got home (California), I When I asked about rust, I was sent 3 pictures of small rust spots on the drivers doorframe and the rear wheel wells. When I got home (California), I took it to my body shop to get them fixed, and learned there was MUCH greater rust damage than I'd been led to believe. The undercarriage paint was thoroughly compromised, and the nuts and bolts securing the suspension were completely fused. Estimate to fix: $7k-10k! More

Pao was wonderful to work with! This was one of the best customer service experiences I have had at this location. I will be planning to work with Pao in the future for any needed s This was one of the best customer service experiences I have had at this location. I will be planning to work with Pao in the future for any needed services! More

Chad was fabulous! When my husband and I came into Honda looking for a used car within my particular price range, Chad instantly had two cars in mind right of the bat. When my husband and I came into Honda looking for a used car within my particular price range, Chad instantly had two cars in mind right of the bat. One of his two vehicles recommended was purchased at the end. He was very knowledgeable on facts between the two vehicles, but also very honest with me. Which showed me that he had good character as my sales man. Would totally use him again in the future! More

I walked in with cash and paid for the car and was a extremely cooperative customer. The car broke down on day 5(per they're policy-"Luther 5days/500 miles RETURN OR EXCHANGE") and told the salesman tha extremely cooperative customer. The car broke down on day 5(per they're policy-"Luther 5days/500 miles RETURN OR EXCHANGE") and told the salesman that I didn't want the car after all and heard nothing back until the GENERAL MANAGER contacted me and as I calmly expressed that I didn't want to keep the car and asked him for my money back $35787.16 and he told me that NO they weren't willing to give me my money back and actually hung up on me. Once he called me back I asked him again(per they're own policy) if I could just get my money back and return the car which he said NO. TRULY A BAD EXPERIENCE FOR ME AND ALSO BAD CUSTOMER SERVICE on they're part. Very disappointed in LUTHER BROOKDALE HONDA. More

Set up an appointment online to get my car looked, and when it was time for the appointment I drove to the dealership and they asked me if my car was a clean title and I said no, they wouldn’t even look a when it was time for the appointment I drove to the dealership and they asked me if my car was a clean title and I said no, they wouldn’t even look at it, never did the site ask me or tell me it needed to be clean, so wasted my time and gas driving there More

Chad Rawson was great to work with. No pressure sales. He was honest and straight forward with everything. No pressure sales. He was honest and straight forward with everything. More

Very nice to deal with when buying a new car. Very helpful explaining the features on the vehicle after the purchase. Very helpful explaining the features on the vehicle after the purchase. More

I am very disappointed with how difficult it has been trying to purchase a vehicle through Luther Brookdale Honda. The salesman I have been dealing with (Victor) has caused me a huge inconvenience and ad trying to purchase a vehicle through Luther Brookdale Honda. The salesman I have been dealing with (Victor) has caused me a huge inconvenience and additional stress in my life. As a newly single mom, I do not need more stress. I do not have the time to go through what I am currently going through with this dealership. The salesman said there were some 2024 Honda CRV EX-L "in transit". I was promised a delivery date for the week of September 19th-22nd. I wanted to purchase from them because they were able to give me the earliest delivery date, sooner than other dealerships I contacted... and I contacted a lot of them. It was difficult/stressful enough trying to deal with my insurance company when they totaled my vehicle, and now I was lied to about when I was going to have my new car by. This has caused me to have to juggle around the amount of time needed to rent the car from Enterprise, asking for time off of work, asking another person to help me drop off the rental car to Enterprise and then to pick up the rental from your dealership... is not what I would call easy. Per Victor's request, I filled out the online financing application on September 15th. I requested (multiple times) to know if I was approved and what APR I was approved for. I have text messages showing I asked multiple times. I have asked to receive the documented approval letter and still have yet to see anything. I want to review my auto loan agreement/document before I sign it. This was an easy sale. I didn't even test drive the 2024 Honda CRV EX-L at Luther Brookdale Honda, due to it being unavailable. I called and spoke to the salesman that answered the phone (Victor) and told him what I was looking for and that I needed it ASAP. I would like to know if they record phone conversations that the car salesmen have? Being promised something and failing to follow through with that promise, is not acceptable. He even told me that management was telling him not to give me an update and that he was doing me a favor by telling me the vehicle was not going to be ready. I replied and said he absolutely needs to update me because I was driving a rental and I had to get an extension on the rental due to the vehicle still not being ready. I feel Victor said it would be an earlier delivery date just to make the sale. He knew I was looking for a dealership that could get the car in the fastest. It's easy to tell someone an earlier date, in order to make a sale. Saying it is delayed was an easy way to pass the buck. Whether this is what happened or not, this is how I feel. I am very turned off from ever buying a new vehicle again and I don't want another person to have to go through this experience at this dealership. I am finally able to pick up my new car on Saturday 10/6/23. This is a lot longer than the week of September 19th- 22nd. :( -Autumn Hirsch More

Had to take vehicle in three times. Put wrong part in. Appreciate that they got it right but took over a month to resolve and lots of extra time. Prices are high for regular service ite Put wrong part in. Appreciate that they got it right but took over a month to resolve and lots of extra time. Prices are high for regular service items so shop around. More