Luther Brookdale Honda

The dealership made it easy. I arrived at the apointment time and got in right away. Ashley got me set up right away and got me out the door quickly after the work was done. time and got in right away. Ashley got me set up right away and got me out the door quickly after the work was done. More

Completed scheduled service during my appointment. Everything was completed while I waited. Work was done in the estimated time. Customer service was good and I was able to get out of there happy. Everything was completed while I waited. Work was done in the estimated time. Customer service was good and I was able to get out of there happy. More

Great service! Wonderful experience! Friendly and knowledgeable! I left very happy! Follow up has been awesome and I am loving the vehicle! Thank you so much! knowledgeable! I left very happy! Follow up has been awesome and I am loving the vehicle! Thank you so much! More

The first Fiancé person was an arrogant self righteous individual! We had our own financing worked out and he just pushed. We almost walked out! Then when we came to pick up the vehicle, we had to wait individual! We had our own financing worked out and he just pushed. We almost walked out! Then when we came to pick up the vehicle, we had to wait another 1.5 hours over $14! Ridiculous! More

Attentive, knowledgeable and friendly. Great experience, hadn’t bought a vehicle in many years, was not looking forward to shopping for a car, but glad we went here! hadn’t bought a vehicle in many years, was not looking forward to shopping for a car, but glad we went here! More

Efficiency. Courteous, reliable personnel whom I trust to service my Honda HRV and check all systems beyond the recall issue for which it was brought in. to service my Honda HRV and check all systems beyond the recall issue for which it was brought in. More

Made an appointment for an oil change and to have the walk away auto lock feature looked at for the 3rd time under my Honda certified warranty. Had 3 issues throughout the experience. 1. My original app walk away auto lock feature looked at for the 3rd time under my Honda certified warranty. Had 3 issues throughout the experience. 1. My original appt was cancelled by the dealership due to a power outage. That was an unexpected blow. When I finally got my car in 1.5 weeks later, I was planning on waiting while they worked on it but they unexpectedly offered me a rental at no charge. That was the best part of the experience. 2. When I returned to pick up my car the next day, I discovered they NEVER did the oil change. So I had to sit for 45 minutes for them to do that. Thankfully they offered service recovery of providing the oil change free of charge. 3. I am STILL HAVING ISSUES with the walk away auto lock feature. In fact, it's happened at least once every single day since I picked up the car. I've provided Honda with video of the issue, but yet they still can't seem to figure out how to fix it since they can't reproduce the problem while the car is in the shop. More

Sales. Mike Ozark and Dave Kagan. Easy to work with. No surprises. Patient as I took my time looking around. And changing trim level wants. No feeling of being rushed. Service. Addition of tow packag surprises. Patient as I took my time looking around. And changing trim level wants. No feeling of being rushed. Service. Addition of tow package. Missed some cosmetic fasteners. Required second visit. I also mentioned mirror problem at first visit. Mirror issue wasn't covered with first visit. Also took the same second visit to get plan for mirror replacement. Overall, service was good to work with. More

Very quick, very easy. The work happened faster than I thought. It was, as usual, a good experience. I will continue to work with them in the future. thought. It was, as usual, a good experience. I will continue to work with them in the future. More