Luther Brookdale Honda

Good experience. Had wheels alignment then tested on highways. Not satisfied so the shop taken the vehicle back, retested and readjust. Runs great now. highways. Not satisfied so the shop taken the vehicle back, retested and readjust. Runs great now. More

As my first experience at driving a new car, Brookdale Honda has helped me with understanding the process of leasing. I love my new all wheel drive vehicle that I chose this time and Aaron Neely was wonde Honda has helped me with understanding the process of leasing. I love my new all wheel drive vehicle that I chose this time and Aaron Neely was wonderful to work with! More

About 3 or 4 months after I purchased a brand new 2018 Honda Accord 2.0L Sport all of the safety features (Lane keep assist, adaptive cruise control, Brake assist) stopped working and gave out error messa Honda Accord 2.0L Sport all of the safety features (Lane keep assist, adaptive cruise control, Brake assist) stopped working and gave out error messages telling me to take it in to see the dealer. When I did, they (of course) told me it wasn't covered under warranty. I shelled out a couple hundred bucks for them repair/realign/recalibrate the sensors. When I picked up the car I didn't even get halfway home before all of the error messages came back. When I called the Service department manager's number it went to voicemail, where I left a frustrated message about the situation. Never heard back from them. Took the car BACK in, was told how I should actually try to go through my auto insurance since a similar issue on a different Honda vehicle had just been covered in that way. Went through a whole ordeal coordinating that with insurance who ultimately told me it was not covered, that it appeared to be a poorly designed section on various Hondas, and that it should hopefully be covered under some sort of recall warranty. After driving for a year without the use of any of those safety systems (or cruise control at all!), I took it back to the dealership for an oil change and the service rep I dealt with that time was immediately confused by the situation but ended up finally repairing the sensors correctly at no cost to myself. I guess they finally got fixed? So, points for that. ¯\_(ツ)_/¯ More

Came there for a diagnostics to see why my car wasn’t starting up right away the dealership was my last option I’ve been to several other places and what they told me was wrong with my car wasn’t the pro starting up right away the dealership was my last option I’ve been to several other places and what they told me was wrong with my car wasn’t the problem. Didn’t get the problem solved for my car. More

CleanResponsiveAttentive Comfortable That’s all I can Clean Responsive Attentive Comfortable That’s all I can think of for now Okay thanks Clean Responsive Attentive Comfortable That’s all I can think of for now Okay thanks More

Great service. These surveys, however, are extremely annoying. Let me repeat that. The survey is so 1984. annoying. Let me repeat that. The survey is so 1984. More

Fast and did what was needed, my Honda looked great . When they drove it to the same spot where I left. When they drove it to the same spot where I left. More

Oil change, tire rotation and car inspection done in reasonable time frame. Professional service and communication. Was able to finally receive attention in shopping g for a new car after finding out reasonable time frame. Professional service and communication. Was able to finally receive attention in shopping g for a new car after finding out that I had to check in with the receptionist. More

Very thorough, completed the tasks in under the estimated wait time. The lady who helped me was very knowledgeable. wait time. The lady who helped me was very knowledgeable. More

My experiences here have been really poor. Always a fight to get my car fixed properly to get my car fixed properly More