
Luther Brookdale Honda
Brooklyn Center, MN
Filter Reviews by Keyword
By Type
6,464 Reviews of Luther Brookdale Honda
Steve was patient and knowledgeable, he made sure that I was confident in my decision to purchase my first new vehicle. Brianna gave me outstanding service when I had an issue, she made sure to update me on was confident in my decision to purchase my first new vehicle. Brianna gave me outstanding service when I had an issue, she made sure to update me on the progress timeline as if I was right there watching it happen. I had a piece of mind experience dealing with the sales and service team that your company offers. More
I had an appointment but when I got there at 10AM they said they were way behind and might not be able to get my car in that day. He checked and told me they could but it would be longer than the 3 hours said they were way behind and might not be able to get my car in that day. He checked and told me they could but it would be longer than the 3 hours I was told. I told him that I would like to be updated because I had rides scheduled. I did receive an answer to my text around 2PM that it should be done around 4. That was too late for my original ride so I had to make other arrangements. My second ride had to leave at 4 so they dropped me off because they couldn't wait any longer. When I got there my car was done and the tech had gone home and no one bothered to call me. They had my phone number. They could have called me ahead of time to reschedule or let me know if later was ok. They had multiple opportunities to communicate with me to make this process easier but they failed at every occasion. I don't know the names of the people I spoke with but they were polite. More
Technicians were all very helpful. Response to text messages were prompt and informative. Trustworthy and honest about what the outcome could be. Response to text messages were prompt and informative. Trustworthy and honest about what the outcome could be. More
Best dealership in town! Super fast service and excellent customer service! They always do fantastic work on my vehicles and I will continue to go there for services ! The st Super fast service and excellent customer service! They always do fantastic work on my vehicles and I will continue to go there for services ! The staff is extremely efficient and very knowledgeable. More
It would have been better and greatly improved or help if this Honda dealer add or provide services for salvage cars, such as mine. this Honda dealer add or provide services for salvage cars, such as mine. More