Lundgren Honda of Greenfield - Service Center

I recently had my car inspected at one of those quick stop garages in Hadley, MA and it failed inspection. I was asked to come into the garage as they’d put the car on the lift and a mechanic explained I stop garages in Hadley, MA and it failed inspection. I was asked to come into the garage as they’d put the car on the lift and a mechanic explained I needed a new muffler and perhaps one of the connecting pipes. He said there probably was a hole on top of the muffler. They could have the parts in an hour and the cost would be approximately $1000.00. Having some doubts and because I’d never used this garage for repairs (other than for annual car inspections), I called a garage I’ve used in the past: Lundgren Honda in Greenfield, MA and spoke with Jon. He gave me an appointment within the week and they found the muffler and pipe were fine…I only needed to replace a rusty flange. Total cost: under $250.00. Granted if the muffler or connecting pipe needed to be replaced, I would do it willingly. At the Hadley Garage, it seemed like a hard sell and I felt I was being taken advantage of because I failed the annual auto inspection. I liked Jon, the Service Advisor I dealt with at Lundgren Honda and felt I was in good hands. For 30 or so years my sister has had her car serviced under the guidance of Rob Avery, the Service Manager at Lundgren Honda and trusts him explicitly. I like the atmosphere at Lundgren and find people are friendly and helpful and in this case, they saved me lots of money! More

Connie sold me an extended warranty 4 years ago with my new Fit. When I ran into trouble making a claim on the warranty, Connie intervened and went above and beyond even though I was now seeking service i new Fit. When I ran into trouble making a claim on the warranty, Connie intervened and went above and beyond even though I was now seeking service in another dealership in another part of the state. She listened and took action on my behalf and I appreciated her efforts! More

I have been driving Honda's since 1983 with my first Accord....a 1981 2 door hatchback. Served me well and that is when I learned to drive a 5 speed stick. Did so until 2010 when Honda decided to scale Accord....a 1981 2 door hatchback. Served me well and that is when I learned to drive a 5 speed stick. Did so until 2010 when Honda decided to scale back on manual transmissions. Not a great management decision in my opinion. Took the "fun" out of driving. My 1st NEW Honda was a 1985 Honda Civic and with that car, that is where I first met Rob Avery, currently Service Manager at Lundgren. The one thing I learned in all these years is to follow a Service Manager that you can work with and trust as they travel from dealership to dealership. That is what I have done with Rob and why I am with Lundgren today. He has been the Service Manager for all the Honda's I have owned since the 1985 Civic. Which led me to ask Rob several months ago when I decided to trade in my faithful 2010 Accord with 165K miles. What to do.....He even told me to consider leasing for the 1st time this time around. I had a great sales experience working Andrew Merritt. No pressure. Knew I was NOT a first time Honda owner and I appreciated that. He let me look at several Accords as a LOT had changed since 2010. Even walked me through the leasing process / options which I eventually opted for. Thanks to everyone at Lundgren Honda of Greenfield. More

My wife and I just purchased a new CRV from Marty. Marty is always a pleasure to work with ! He really goes the extra mile to keep his customers happy. This is the third vehicle Marty has sold us and probab is always a pleasure to work with ! He really goes the extra mile to keep his customers happy. This is the third vehicle Marty has sold us and probably won’t be the last. Thank you Lundgren for the ease of doing business with your entire staff and for the complete courteous professionalism of Marty ! More

Excellent experience with Lundgren. Can’t say enough positive things. Quick, clear, understood our priorities, went out of their way. Marty Kendrick is a star!!! positive things. Quick, clear, understood our priorities, went out of their way. Marty Kendrick is a star!!! More

My mom purchased a HRV from Marty Kendrick in one day! As always, Marty did a wonderful job! Such a super salesperson! We buy all our cars from Marty. always, Marty did a wonderful job! Such a super salesperson! We buy all our cars from Marty. More

Extremely helpful, knowledgeable and personable. She really made the service experience better somehow. Understands the importance of both service detail and translating the appropriate information to t really made the service experience better somehow. Understands the importance of both service detail and translating the appropriate information to the client. More

Best Service dept i have ever experienced. I walked in to the service dept , I was greeted by the service manager Rob in less than a minute, told him what I needed for work done , Rob was very I walked in to the service dept , I was greeted by the service manager Rob in less than a minute, told him what I needed for work done , Rob was very knowledgeable with questions that I had on my accord . Free coffee an donuts was a plus while waiting for work to be done . an everybody was quite friendly so early in the morning , which was refreshing. I would definitely recommend the Service dept at lundgren Honda greenfield . Thanks Rob More

Stress Free Car Repair I just purchased this car less than a month ago I believe and it seemed to be having transmission problems, specifically shifting issues. The dealersh I just purchased this car less than a month ago I believe and it seemed to be having transmission problems, specifically shifting issues. The dealership took the car back to replace it and mentioned it was under warranty but Rob gave me a personal call to explain exactly what was going on and updated me on what was happening. He even checked in to make sure our loaner we had was good enough for a longer period of time. More

Always friendly and fast! The service team is always very friendly and get me checked in quickly. Jennifer always goes above and beyond to keep me updated on the status of my s The service team is always very friendly and get me checked in quickly. Jennifer always goes above and beyond to keep me updated on the status of my service and makes sure I get out as quickly as possible! More