Lumberton Kia

Always have been very pleased at Lumberton Kia! They always take good care of me and my car! Mary Crofton always take good care of me and my car! Mary Crofton More

Only spoke with them on the phone but courteous and helpful. I hope to get a call from them this week about purchasing a new Telluride. helpful. I hope to get a call from them this week about purchasing a new Telluride. More

If there was an option for zero stars I would choose it. I inquired about a kia k5 for 25800 and kia seltos s for 25495. On the dealwr site it also offered a 1500 discount on a new 2021 kia. However th I inquired about a kia k5 for 25800 and kia seltos s for 25495. On the dealwr site it also offered a 1500 discount on a new 2021 kia. However the dealer had no 2021 kias. When Alyssa Chadwick reached out to me I inquired about the price and availability of these two kias. I ask if the listed prices are accurate, and she said yes. I asked her if the 1500 coupon could be used even though it was for 2021 and she said yes it can be used toward 2022. I asked if it already has been discounted and she said no. I ask are there any rebates that are included in price that I don't qualify for and she said no that is the price everyone gets. I ask her with the coupon that would be a k5 for 24300. And she said yes. I told her I had a trade in and she said their inventory is low and they are over paying for trade ins based on Kelly blue book. I ask her if both vehicles were in shock and she said yes. She said ask for her when I arrive. I told her I am driving 2.5 hours and wanted to confirm the details.So when I arrived, I was met by Benny Davis. He told me that Alyssa was internet phone person and I would be assigned to him anyway. I told him what she had said and reminded him I drove 2.5 hours to do a deal. I told him the vehicles I had inquired about. He said the seltos is in the showroom. He said let me look for the other. He could not locate it even though it showed in their inventory. He then took me to seltos and said the price is not the msrp but it has a 5495 markup so it was 31000 instead of 25495. The trade in offer came in 4500 dollars less than kbb even though dealer promotes kbb trade in value. The sales manager (played minor league ball for Indians) made sure he shared that. I shared the 33000 deal is not what I was offered and it is about 12k off. It didn't even include 1500 coupon from their website. The sales manager didn't even offer to add it on after I mentioned it. He said he empathize with me and offered me a some gas money for my 2.5 hour one way drive. He said they should have told me there was a mark up of 5495 for some models and 9995 for others and then let me make decision prior to driving. However they didn't and I shared that it is not the consumers fault of the misinformation. However the consumer is the one that is taking the loss. The loss of money driving to dealership, time, and excitement of buying a new vehicle. He looked at salesman who was new and said you need to know this. He pointed at me and said to the salesman. Even though the customer gets mad just know we only have 6 kias on the lot so he doesn't need to buy because we will sale those cars regardless because of the shortage. He said he doesn't have to buy and you need to understand that. He can leave upset but that is why it is important to disclose the markup but it is our fault we didn't disclose to him prior to him driving down. Then he said our GM would not even approve this because the owner Chris Daughtry would call and want to know why a car was sold without the mark up. He said that the dealership has no control over pricing that is set by someone in Florida. I ask him who the corporate office was and he just told me Chris Daughtry was owner but would not reveal anymore. He said the owner has 17 dealerships I'm Florida Texas NC and a few other states. I told him that the dealer is taken advantage with markups due to chip shortage and demand increase as a result. I shared when the demand and chips return to normal levels if will be customer like myself that dealers will rely on to do business. Then they will wish they had treated them fairly. I told him this would be 37th vehicle I have owned. I will say I have never been talk about by sales manager who told salesman my business didn't matter because demand was too high and inventory to low so all the vehicles will sell anyway. Their sales board on the office wall would speak differently. They were about 65 cars off pace for month of November. I was pre-approved by my lender and ready to drive off the lot with a new kia. I was a loyal kia customer. I bought a 2022 k5 in September and it got totalled 4 weeks later. I was looking to get another and this is the thank you I get. I bought one in September for 25700 k5 lxs. So the mark up is nothing more than price gauging. In summary the k5 they didn't have that I inquired about they said was available, the prices on neither car was close to being accurate(5495 markup), the kbb trade was not even close to fair market value or cash offer which is on the banner in their sales room. Customer very transparent and this is what happens. Would you shop here? Especially when salesmanager says in front of you that your business is not required for this dealer to be successful. More

Jon combs was the best sales man ever he really delivered he mad sure he came threw for me I really appreciate you.. he mad sure he came threw for me I really appreciate you.. More

The store was very clean and the bathroom was also clean...the waiting area was very comfortable and the staff were very polite and helpful...l would recommend this dealership to anyone...not only did clean...the waiting area was very comfortable and the staff were very polite and helpful...l would recommend this dealership to anyone...not only did they fix my problem...they brought my car back to me and they had washed it...tickled me to death... More

The staff was very polite and professional. The best part is they do not begin working on your car before they let you know what the problem is and how much it cost. Perform the job promptly. is they do not begin working on your car before they let you know what the problem is and how much it cost. Perform the job promptly. More

I believe when you are a woman they think you don’t know what goes on with your car. I’m upset they I come in every 2 months for and oil change to find out I can wait until 7500 miles. Now my free oils chan what goes on with your car. I’m upset they I come in every 2 months for and oil change to find out I can wait until 7500 miles. Now my free oils change coupons are gone. More

Prices are inflated and are marked up significantly, anywhere from $3,000 to OVER $10,000 (AND $1,950.00+ vehicle protection plans for un-needed add-ons) due to inventory shortages industry-wide. It's n anywhere from $3,000 to OVER $10,000 (AND $1,950.00+ vehicle protection plans for un-needed add-ons) due to inventory shortages industry-wide. It's not a great time to buy a new vehicle as any new inventory is being held hostage for the highest bidder. I inquired about the lease price on a new vehicle with my 2020 KIA as a trade. I never received a response. Text messages after initial inquiry were not responded to either. More

I was driving from Columbia SC to Raleigh NC when I reached up to adjust my rear view mirror and the whole thing fell and broke. I slammed on my breaks because I was startled and my rear break light si reached up to adjust my rear view mirror and the whole thing fell and broke. I slammed on my breaks because I was startled and my rear break light signal came on. I had just turned on to Hwy 95 when so I Used SIRI to find the closest Kia Dealership near me. I phoned Lumberton Kia and they said come on in we can get you fixed up today.I arrived at 4:00 PM on a Friday and was out by 5:30PM the same day. The Service Team Member Cody was great and the overall experience was too. More