Lugoff Ford

I am happy to say that there is an update to my situation with Lugoff Ford. I originally posted here with a one star review because I voiced concerns regarding an unpleasant situation and the management d with Lugoff Ford. I originally posted here with a one star review because I voiced concerns regarding an unpleasant situation and the management did not respond to me when they agreed they would. That being said the GM Richard did reached out and took the time to listen to my concerns. I requested documentation and true to his word, I received it same day. I want to thank him and the Sales Manager Joe for fulfilling my request. The situation has not been fully resolved, but I wanted to update my score to more accurately reflect the experience I am receiving. I will provide a final update once everything has been resolved. More

If I can give a 0 stars I would. They have had my ford explorer for 2 months granted I wasn’t sure what was going on with it at first but when they figured it out. One of the service They have had my ford explorer for 2 months granted I wasn’t sure what was going on with it at first but when they figured it out. One of the service advisor Angelo told me that my warranty wasn’t going to cover the parts well when I talk to my warranty they said they was going to pay for it and angelo quoted me today 4/21/2023 over 1800 for the fix. And my warranty company told me that when he told Angelo that they was going to cover it Angelo hung up on them and that was 7 days ago from today. An when I called Angelo about the everything all he said was that things like this take time. Told Angelo and a service advisor at lugoff toyota I need to talk to my manager today. More

The staff were extremely friendly and very professional. They exceed my every expectations. The salesman Justin was so kind and very professional, answered all my questions, delightful to enteract with. They exceed my every expectations. The salesman Justin was so kind and very professional, answered all my questions, delightful to enteract with. More

Really god experience, Nice and professional employees - Justin Williamson was great!! Everything was clear and to the point with no haggling or hassle! Justin Williamson was great!! Everything was clear and to the point with no haggling or hassle! More

My husband bought a truck and we had a good experience. There was no pressure and everyone was professional and courteous. Justin, Chris, Ian and Jennifer made us feel comfortable and taken care of. I woul There was no pressure and everyone was professional and courteous. Justin, Chris, Ian and Jennifer made us feel comfortable and taken care of. I would recommend this dealership to my family and friends. More

Everyone was very nice and knowledgeable and was able to help me find my new vehicle. help me find my new vehicle. More

Kenyatta went above and beyond to help us get into our "forever vehicle"! Her patience, determination, knowledge, and kindness made this a WONDERFUL experience that our family will remember fondly! We wer "forever vehicle"! Her patience, determination, knowledge, and kindness made this a WONDERFUL experience that our family will remember fondly! We were all excited to get into our Ford Expedition!!! Thank you to Chris and Caleb for their professionalism, relatability, and their hard work! I would HIGHLY recommend this dealership, along with the people we were blessed to work with, to anyone! More

I am pleased with the great service. I received from my sale person. Randy was courtesy. Ask all my questions. I received from my sale person. Randy was courtesy. Ask all my questions. More

Light and bright. Extremely attentive. Randy was my saint Peter, assisting me in every way that he could. I highly recommend going to Randy, you will be pleased! Extremely attentive. Randy was my saint Peter, assisting me in every way that he could. I highly recommend going to Randy, you will be pleased! More

An absolute pleasure to work with and be around. Real kind. would come back just for a conversation. Real kind. would come back just for a conversation. More