Lucas Chrysler Jeep Dodge RAM Inc. - Service Center

I will never use this dealership again even for warranty repair. Brought truck in twice within week and half for same issue only to be told on second visit it was a common problem. Paid for a tire rotation repair. Brought truck in twice within week and half for same issue only to be told on second visit it was a common problem. Paid for a tire rotation that was never completed but I was billed for. If they can’t do the simple things how can I believe they would handle more complicated repairs. More

service advisor did not really know what I was there for. . I filled out all the information on your appointment page listing what I wanted done and all you did was change the oil which was done very fast. go . I filled out all the information on your appointment page listing what I wanted done and all you did was change the oil which was done very fast. good job on that item. I thought they were supposed to rotate the tires and check all fluids. that is what I checked in the little boxes on my appointment page. does anyone read this? More

Still have no idea why my check engine light came on. It was just cleared no explanation! Had to come out of pocket for a rental car and my vehicle isn’t even a year old so clearly still under warranty. It was just cleared no explanation! Had to come out of pocket for a rental car and my vehicle isn’t even a year old so clearly still under warranty. After doing my oil change it is not even reset in my Wagoneer. More

Very disappointed today when I got an email saying I declined an AC filter and a multipoint inspection. When I brought my Pacifica in I said I knew I needed an oil change and new wipers. I also said to declined an AC filter and a multipoint inspection. When I brought my Pacifica in I said I knew I needed an oil change and new wipers. I also said to do anything else that was needed. I did not decline any service. In fact no one even spoke to me while I was waiting to tell me you recommended these services. The only thing said to me after I checked in was that my car was done. I was told everything was good. This makes me angry because now I will need to find the time to schedule a time to come in to have a service done that should have been done when I was there. More

Issue was not resolved. After paying $4000, the engine light came back on and now the Throttle control light is also on, after 140 miles! But, to rub salt in the wound, the After paying $4000, the engine light came back on and now the Throttle control light is also on, after 140 miles! But, to rub salt in the wound, the dealership wants to add 3.5% to your bill if you use a credit card and will not accept personal checks! No one should be forced into subsidizing the cost of doing business. More

This the third car purchased from this dealership. Always been a good experience. I have felt well taken care of and my requests in a new purchase met Always been a good experience. I have felt well taken care of and my requests in a new purchase met More

Will continue to bring my vehicle for service at Lucas, great service center. Very knowledgeable with great communication while vehicle was there. great service center. Very knowledgeable with great communication while vehicle was there. More

Kate was really helpful polite and very pleasant made my visit very enjoyable and most importantly efficient visit very enjoyable and most importantly efficient More

Car was worked on and returned promptly. This was very important since I needed to have the car for other appointments and responsibilities with children. This was very important since I needed to have the car for other appointments and responsibilities with children. More

Brought my car in and the problem wasn’t fixed noticed it on the way home called and got a “we can schedule you an appointment again” so since somebody didn’t do there job correctly I get pushed to the bac on the way home called and got a “we can schedule you an appointment again” so since somebody didn’t do there job correctly I get pushed to the back of the line after I already brought it in to get it fixed. While my car was there getting fixed a service advisor called me and told me the technician might of heard something while driving it but come and pick it up because that wasn’t the issue that I came in for and told me “ I don’t wanna open that can of worms” I guess putting safe and reliable cars on the road is not your #1 priority. Tells me I can drop my car off and the shuttle can transport me to and from the dealership but when my car is ready to be picked up at noon the shuttle driver is gone. But I guess it’s fine my car is getting worse now and bring it in when I’m free but when I do I’m told we “might” be able to look at it the day I bring it in. More