The service rep was professional and attentive. - wbd777
The service rep was professional and attentive. He listened to my issues and developed a plan to accomplish them in a timely fashion. My issue is with the sales manager. After considerable time invested in the deal , which included driving home to bring my car back , I learned the ‘new’ truck I was buying had over 750 miles on it. The price was over 100 k with my trade . I didn’t haggle with the price hoping for a stress free transaction . I was told by the manager, it was considered ‘new’. I believe that is bull. I was very disappointed the mileage wasn’t revealed earlier in the process. The State of New Jersey defines any vehicle over 300 miles as used. This angered me . The truck had a damaged logo on the console, cigarette ashes on the back seat, and lights that were flickering. The previous user had robbed me of the new car smell, plus the time and effort to get repairs. Since I invested the time and effort I chose to continue with the deal. The manager wanted to ‘make me happy and offered 5 oil changes which I accepted. Although I like the truck, the experience has left a sour taste in my mouth. I was also disappointed with the internet truck I wanted was just sold. Smells like a bait and switch.
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