Lucas Chrysler Jeep Dodge RAM Inc. - Service Center
Lumberton, NJ
1,192 Reviews of Lucas Chrysler Jeep Dodge RAM Inc. - Service Center
Very knowledgeable. . I had a previously poor experience but this one was fantastic!! They ordered the wrong radio, twice, other wise this would have been a 5star experie . I had a previously poor experience but this one was fantastic!! They ordered the wrong radio, twice, other wise this would have been a 5star experience More
Scheduled vehicle for recall repair. Confirmed recall needed before appointment. Vehicle sat 2 days only to be told parts needed to be ordered. Parts should have been confirmed before Confirmed recall needed before appointment. Vehicle sat 2 days only to be told parts needed to be ordered. Parts should have been confirmed before appt. Told parts would be ordered and parts desk would call in approximately 1.5 weeks. Three weeks now and I’ve not heard back. Concerned that recall us not been addressed bc it can damage engine. More
Good communication concerning the status of the vehicle. They had the car a little longer than I expected but so far the work is holding up.This is the third time using Lucas and never a repeat service issue They had the car a little longer than I expected but so far the work is holding up.This is the third time using Lucas and never a repeat service issue.I would use Lucas again.Hopefully I won’t have to. More
I have been a customer since 2004, both service on two vehicles and a new car (I bought a 2015 Dodge Durango). The service is impeccable. Be it scheduled maintenance or an issue (never any problems with t vehicles and a new car (I bought a 2015 Dodge Durango). The service is impeccable. Be it scheduled maintenance or an issue (never any problems with the engine or other major parts) - I can count on all work done competently, and right the first time. While I find all the service advisors engaging, I ask for Mike the assistant service manager. Mike knows my vehicle's history. He explains the needed work thoroughly and the associated costs. We decide together what must be done vs what is recommended. There are no surprises at check out! So. I heartily recommend Lucas. More
I dropped off my vehicle the night before using the after hours drop box. My vehicle needed a software update which was completed in the morning and my vehicle was ready for pick up. Picked up my vehicle lat hours drop box. My vehicle needed a software update which was completed in the morning and my vehicle was ready for pick up. Picked up my vehicle later that day and the only thing that was inconvenient was that there was no lot person and I had to walk through the back of the dealership to find my vehicle. More
My car was taken in and out, minimal wait time. Excellent service. Did not try to upsell on unnecessary services, just recommendation and reason for it. Excellent service. Did not try to upsell on unnecessary services, just recommendation and reason for it. More