Lucas Chrysler Jeep Dodge RAM Inc. - Service Center

Everyone was engaged when speaking to them about the problem so they could properly diagnose/ troubleshoot the problem and everyone was relatively pleasant even though very busy. problem so they could properly diagnose/ troubleshoot the problem and everyone was relatively pleasant even though very busy. More

They are very professional & friendly. I didn't have to wait long for my oil change. I would highly recommend this dealership for all of your service needs. I didn't have to wait long for my oil change. I would highly recommend this dealership for all of your service needs. More

Mike was awesome as always. These guys always deliver. Will not take my vehicles anywhere else. These guys always deliver. Will not take my vehicles anywhere else. More

Vehicle in for recall, parts on shelf, completed in a timely manor. Service rep was very helpful. timely manor. Service rep was very helpful. More

Kept me informed as to the progress of my service, completed in a timely manner. completed in a timely manner. More

FAMILY! ! That's pretty much all there is to say. I'm treated like Family whenever I'm there. Of equal importance, I never have to worry about the quality of ! That's pretty much all there is to say. I'm treated like Family whenever I'm there. Of equal importance, I never have to worry about the quality of work done. Have never had an issue with any of the services completed. More

Lucas Jeep was very good when I had an unexpected engine problem. Easy scheduling and cost of repair was moderately priced. Very pleasant experience. problem. Easy scheduling and cost of repair was moderately priced. Very pleasant experience. More

Jeep diagnosed, parts ordered, fixed later when I had time to be without it. All fine. time to be without it. All fine. More

Really wish they hadn't sent me this survey. .. Kate was absolutely awful to deal with off the bat. My '21 Wrangler broke down in the middle of the road, with multiple error codes listed prior to .. Kate was absolutely awful to deal with off the bat. My '21 Wrangler broke down in the middle of the road, with multiple error codes listed prior to it getting to the dealership. Kate initially told me that there were pages of codes, then called and said there were no codes, back to telling me she could email me the list of stored codes, to the vehicle is operating as normal with no codes ever present. Went to pick it up, CAR DIED AND DUPLICATED EXACTLY WHAT I WAS TELLING THEM. Tech came out and advised the manager that this is a serious electrical issue and he confirmed that he only scanned it and drove it, never even looked under the hood! They agreed to take a second look. I get a call the following day from Kate stating on my voicemail that they are refusing warranty repairs because I did not purchase the vehicle from them (guess she has never heard of warranty laws). The service manager, Bob, was atrocious to deal with. They wrote on my receipt that they refused warranty repairs & service. As I was taking pictures of the paperwork, Kate was attempting to rip the paperwork out of my hands and told me she needed to make additional edits (illegal, as it was already printed and handed to me) because she forgot to put that the vehicle was operating as designed (because it wasn't). The service manager, Bob, then tried to take the paperwork out of my hands again. Went out to start my vehicle with him (it hesitated), and I was met with him in my face accusing me of "buyers remorse", lying, and being a "stupid woman". He continued to flip me off across the parking lot on his way back in. More

Mike show outstanding job keep up the work. He call me and keep me updated on all the things he need to do on my car. He call me and keep me updated on all the things he need to do on my car. More