Lucas Chrysler Jeep Dodge RAM Inc. - Service Center

The office staff just seemed like I was a burden. Anytime I was in there or anytime I called I felt like she just wanted to get rid of me as much as possible. My car needed an entire engine replaced Anytime I was in there or anytime I called I felt like she just wanted to get rid of me as much as possible. My car needed an entire engine replaced and until I found that out, I waited days to get a loaner vehicle and/or hear what was going on with my car. The second it was fixed she immediately stated I needed to bring the loaner vehicle in ASAP. She was just not pleasant to deal with and I had so many questions that I didn’t even ask because of the way I was treated. Currently, my car is making noise and it says I need an oil change (after not having it for a month and a full engine swap-which should have meant that my oil got replaced) and I don’t want to go back to this location because of that service. Probably will never go back to this dealer and will not advise anyone to go there either. More

Great service, quick and professional . No hassles, called once car was finished with detailed explanation of what was done. No hassles, called once car was finished with detailed explanation of what was done. More

Kate was great and explained everything clearly and was very professional. The price was fair for the work done. Thank you. very professional. The price was fair for the work done. Thank you. More

Service was done fast and efficiently. Service representative was polite and patient courteous. The price was reasonable and the work was done on time. Service representative was polite and patient courteous. The price was reasonable and the work was done on time. More

Exceptional service. Dropped the vehicle for a scheduled repair. No issues at all. Servuce was ompleted quicker than anticipated. Dropped the vehicle for a scheduled repair. No issues at all. Servuce was ompleted quicker than anticipated. More

When going in for a transmission problem they told us it was normal to roll five to ten feet when putting the vehicle in park on a hill. It was a 2020 only three years old with 30,000 miles. was normal to roll five to ten feet when putting the vehicle in park on a hill. It was a 2020 only three years old with 30,000 miles. More

They were timely, very helpful and what made the experience excellent, they did not try to sell me on all sorts of services or things that I did not come in for. For me, that was huge and appreciat experience excellent, they did not try to sell me on all sorts of services or things that I did not come in for. For me, that was huge and appreciated. I think that is what turns people off. Thanks More

Service writer took my car in right away for oil change and when I said I also need front wipers he made sure I got the lifetime ones from the coupon I received in the mail when I asked for a price on tire and when I said I also need front wipers he made sure I got the lifetime ones from the coupon I received in the mail when I asked for a price on tires he directed me to the parts guy who was also nice and gave me three different options and since I wasn't in immediate need of tire advise me that a sale had just ended but another was coming up in early fall if I wanted to wait til then but if I needed then sooner he would give me the best price he could do I'll be back as soon as I'm ready for them More

5 Friendly and knowledgeable staff that answered all of my questions. Friendly and knowledgeable staff that took the time to answer all of my questions. my questions. Friendly and knowledgeable staff that took the time to answer all of my questions. More

Quick service, and pleasant no issues with service providers and staff can be personable which is nice. providers and staff can be personable which is nice. More