Lucas Chrysler Jeep Dodge RAM Inc. - Service Center

BEST Service Around! The service department is always so friendly and does a great job of servicing my vehicle quickly. I have never waited over an hour for any service on The service department is always so friendly and does a great job of servicing my vehicle quickly. I have never waited over an hour for any service on my vehicle. Keep up the great work! More

Dodge service Great service. Polite staff all done in a timely fashion. Great workmanship. Highly recommend Definitely recommend Kind and caring super polite. Great service. Polite staff all done in a timely fashion. Great workmanship. Highly recommend Definitely recommend Kind and caring super polite. Did a great job thank you More

Great Experience Bob Bruce, Megan, Vince and Mike were great! Took care of me like family! My vehicle was done when promised. I'll definitely go back. Bob Bruce, Megan, Vince and Mike were great! Took care of me like family! My vehicle was done when promised. I'll definitely go back. More

Gladiator service Excellent communication, loaner and customer service all around. Issue was addressed as promised. Loaner was a Wrangler Sahara with options consiste Excellent communication, loaner and customer service all around. Issue was addressed as promised. Loaner was a Wrangler Sahara with options consistent with those found in my Gladiator, so not much difference for the couple days away. Thank you Lucas Team! More

Work Done at Lucas Dodge Megan (service advisor) was amazing! I have an older Durango with a 3rd party warranty that did not want to cover repairs that they should based on t Megan (service advisor) was amazing! I have an older Durango with a 3rd party warranty that did not want to cover repairs that they should based on the contract. Megan spent time on phone with them to help appeal it and get it approved. She texted me updates every step of the way and we even talked on the phone when it was needed. I will certainly be back at Lucas for any future needs or vehicle purchase. More

3 year relationship and no issues yet. I have been taking my vehicle to them for 3 years now and have never had an issue. I have always found them to be competitive price wise. I have alway I have been taking my vehicle to them for 3 years now and have never had an issue. I have always found them to be competitive price wise. I have always enjoyed a great customer experience from the service advisor to the mechanics who by the way are the same guys after 3 years so no turnover. I recently bought a RAM 1500(not from them unfortunately) and it will be going to Lucas for its service needs as well. More

No longer good I bought my car last year and the service was good but it’s been 4 instance that the service is horrible or not done at all ! I bought my car last year and the service was good but it’s been 4 instance that the service is horrible or not done at all ! More

Great customer service This service department went above and beyond to help me with an issue that I was having with my Jeep. Very courteous and professional. They make sur This service department went above and beyond to help me with an issue that I was having with my Jeep. Very courteous and professional. They make sure you are comfortable and explain the issues and try to resolve them as quickly as they can. More

Beware this service department! The service department is not reliable and seems to only know what a computer tells them to do. Beyond simple oil changes and brakes, they don't seem The service department is not reliable and seems to only know what a computer tells them to do. Beyond simple oil changes and brakes, they don't seem to know what they are doing. I brought in a stalling issue, the first time it was the gas tank - and they changed the gas tank (it was a recall). I broke down again due to stalling and this 2nd trip was due to a CAM Sensor which is $79 but cost $400 to install. I also got a carbon cleaning and tune up. Not 10 miles traveled the car stalls multiple times and I have it towed to Lucas. They didn't charge me to fix it this 3rd time bringing it in for the same reason but now say it was a computer board that controls the engine. I let them know they'd be losing a customer if they cannot fix this. Upon leaving the dealership the car still didn't work properly. I wanted another Dodge but they are my local repair shop - since they have no clue how to fix my issue I traded the car in for a new 2016 Nissan and won't be buying another Dodge any time soon. I have no issue with the sales dept. or the Dodge car I had - it was rock solid for 10 years but Lucas Service in Hainsport is to be avoid unless you want to spend a lot of time and many trips there. More

Brought my car in for a minor repair. When I got the car home I found the work was done very amateurish and unsafe- to say the least. I brought my car back in the next day to rectify shoddy repair. When I home I found the work was done very amateurish and unsafe- to say the least. I brought my car back in the next day to rectify shoddy repair. When I got my car back this second time there was serious undercarriage damage in various places as if somebody went joyriding and hit major bumps or potholes. Dealer denied everything and basically told me to take a hike. I put in a dispute direct with Chrysler and nothing came of it. I would strongly recommend not to bring your car here for any repairs or maintenance. Very bad experience. More