Lucas Chrysler Jeep Dodge RAM Inc. - Service Center

Great Service Waited in customer service waiting area for three hours as technicians installed and sync new ignition key to vehicle. Staff provided regular update Waited in customer service waiting area for three hours as technicians installed and sync new ignition key to vehicle. Staff provided regular update status on ignition key installation. Also, the crew members invited me to have lunch with them as I waited for service to be completed. A great crew! I will return again for future services. Thanks! Richard Wall More

Service as expected Lucas staff is always friendly and courteous. Their service staff never disappoints in promptness and of service. Thanks again for another job well Lucas staff is always friendly and courteous. Their service staff never disappoints in promptness and of service. Thanks again for another job well done! Satisfied customer. More

Attentive Service The Service Center was quick and easy in taking care of my car needs with individual attention .The service center guy said if I need anything else wh The Service Center was quick and easy in taking care of my car needs with individual attention .The service center guy said if I need anything else while I was there to let him know , As soon as they finished he came out an got me . More

Horrible My engine light came on 4 times in 1 month. I purchased a 2014 used Dodge Durango Citadel with 77,000 miles for 26,000 cash from my wifes life insura My engine light came on 4 times in 1 month. I purchased a 2014 used Dodge Durango Citadel with 77,000 miles for 26,000 cash from my wifes life insurance policy. It's only been 3 months and the warranty was 30 days or 1,000 miles horrible. I had to spend $1,300.00 bucks in 1mobth for repairs. Engine light every time. More

Wonderful experience Vince and Megan were both extremely helpful and friendly. I spoke with Vince to make my appointment and he was sure to accommodate my schedule. Megan Vince and Megan were both extremely helpful and friendly. I spoke with Vince to make my appointment and he was sure to accommodate my schedule. Megan checked me in day of service and made sure my vehicle was lined up for all the services it needed. I was also having an issue with my one tire holding correct air pressure which she also made sure the mechanics fixed. I am not sure or my mechanics name, but they were great. My car was in great condition! Great place for service. Will always return!! More

Great service Very simple service. Appointment for 8 am, keys dropped off at 8am, service complete by 8:30am. This is the best, fastest, most efficient service depa Very simple service. Appointment for 8 am, keys dropped off at 8am, service complete by 8:30am. This is the best, fastest, most efficient service department I have ever used. Easy in, easy out. Just in general a pleasant experience and that can be hard to find at many dealerships. More

Recall work Had a recall, set up a convenient appointment and the work was completed very fast. Customer service was great from the phone call to make the appoin Had a recall, set up a convenient appointment and the work was completed very fast. Customer service was great from the phone call to make the appointment up until the work was completed! More

Seamless as usual I recently brought in my '15 Jeep Grand Cherokee for an oil change and it was fast and seamless as usual. Although, the price of the oil changes have I recently brought in my '15 Jeep Grand Cherokee for an oil change and it was fast and seamless as usual. Although, the price of the oil changes have been increasing a lot. I don't mind paying, well I have no choice, but I wish I would be informed of price changing, so I am not caught off guard. More

Won't change my incorrect email address I have tried for more than a year to get this dealership, service center and company to correct the email address for the person who purchased a vehic I have tried for more than a year to get this dealership, service center and company to correct the email address for the person who purchased a vehicle from them — it wasn't me — and take mine out of their system. I am constently bombarded with emails about service that is due on the vehicle and advetisements for newer models from the company's corporate headquarters. I have contacted Michael Ginyard the sales rep, and people in the service department including the service director, Bob Bruce, and they've done nothing — as you can tell because I recieved this survey and have never been to their dealership. I feel bad that the real purchaser isn't getting the information they need. More

Lucas Dodge - Good service. Good service. Polite and professional attitude. I brought my car in to get it checked for a possible transmission issue. The only slightly negative pa Good service. Polite and professional attitude. I brought my car in to get it checked for a possible transmission issue. The only slightly negative part of the process was when I picked up the car. It had not been pulled outside and it took about 20 minutes before the cashier was able to find someone to bring the car out. Mike, the service desk person, was polite and personable. It was a good experience. More