Lucas Chrysler Jeep Dodge RAM Inc.

I had an appointment at 7:30am on a Monday. Around lunchtime I called to find out the status of the repair. The person who answered asked if it could be under another name. He finally found it and s lunchtime I called to find out the status of the repair. The person who answered asked if it could be under another name. He finally found it and said I would be called back. At approximately 2:45pm I was told the cat would not be looked at today because 4 techs had called out. I completely understand that but why was I told that hours later when my appointment was at 7:30am? Could they give me a loaner? No but I could pick it up. No, there’s a problem with the car so I will not be picking it up. On Tuesday again around lunchtime I called. The tech had not been able to find the problem yet. I was called back about two hours later. At this point the hoses were spraying so apparently the problem was found. But it’s a 3 hour job so I won’t get the car back again. Can I have a loaner? No we don’t have any. I said you’re a dealership, you have no cars you can give me! She said it’s a small dealership and they only have ten and they’re promised to customers weeks in advance. That’s surprising to me. She was going to speak to her manager to see if she could get me a discount with enterprise. I mentioned how unhappy I was especially with the fact my car was not looked at on Monday and I wasn’t notified until later in the day and that again the car will not be touched today. I mentioned the survey and then a loaner car became available. The car was completed about 9ish the next morning. I believe the work may have been covered under warranty but have not received a straight answer at this point. More

Very friendly service tech and explained everything to the tee and also give me a cost brake down the tee and also give me a cost brake down More

Mike was great, the service was great. Love that my truck doesn’t wobble anymore doesn’t wobble anymore More

We just moved to Hendersonville, NC but would highly recommend Lucus dealership to friends and family back in New Jersey. recommend Lucus dealership to friends and family back in New Jersey. More

My service person was great but I would suggest improving the waiting room with nicer and not so old furniture. Maybe even a coat of paint would be an improvement! the waiting room with nicer and not so old furniture. Maybe even a coat of paint would be an improvement! More

I always bring my Dodge RAM to Lucas dodge because I know a qualified technician will be working on my vehicle. Two weeks ago I brought my RAM pickup in it had a intermittent problem starting it was repaired a qualified technician will be working on my vehicle. Two weeks ago I brought my RAM pickup in it had a intermittent problem starting it was repaired along with two recalls ready for pick up the following evening. I was texted if I had any questions my response was a big thank you for the quick turn around time I won’t go anywhere else. More

Work is always done right the first time and on time. All employees are always Courteous employees are always Courteous More

Great service. Friendly staff. Completed service in a reasonable time and sent notification when I was due. reasonable time and sent notification when I was due. More

Very satisfied with the service. Good communication. Done sooner than expected and didn't attempt to charge diagnostic fee for an obvious warranty repair. Well done. Done sooner than expected and didn't attempt to charge diagnostic fee for an obvious warranty repair. Well done. More