Loyalty Volkswagen

I took my 2005 VW Jetta TDI Wagon to Loyalty Volkswagen of Chester, VA in July of 2022. Due to supply chain issues, a fluid workforce, and a global pandemic repairs were finally completed February 2023. Du of Chester, VA in July of 2022. Due to supply chain issues, a fluid workforce, and a global pandemic repairs were finally completed February 2023. During this time the people in the Service Department that I dealt with personally were exceptional, professional at all times, courteous, friendly, and knowledgeable. That said, I would like to give a personal shout out to Mark Solomon, he was thrown into the mix halfway through the repair process, taking over the project and doing it seamlessly. Mark’s skills and knowledge of the vehicle were instrumental in keeping the work moving, catching and addressing the finer details, and finally getting the project done, and done right. More

This is where I have all normal maintenance and any needed repairs done because they are fair, accurate and friendly. My service manager, Michale Altizer has always provided great service and accurate needed repairs done because they are fair, accurate and friendly. My service manager, Michale Altizer has always provided great service and accurate estimates. More

As soon as I came in Mark was super sweet and helped me a lot with my car. He made sure to let me know what I needed as far as right now but definitely coming back. lot with my car. He made sure to let me know what I needed as far as right now but definitely coming back. More

Andrew Hook is a great salesman and he made my car experience so easy! He is thoughtful and works hard to give you excellent service while meeting your car buying needs. experience so easy! He is thoughtful and works hard to give you excellent service while meeting your car buying needs. More

They did a great job on providing great service to help me select a new vehicle. me select a new vehicle. More

Best VW dealership ever. Mark Soloman is an amazing guy that treats everyone with so much professionalism. Mark Soloman is an amazing guy that treats everyone with so much professionalism. More

I was very pleased with my service experience at VW Loyalty. My service was completed in a reasonable time and my car was washed without my asking. What a pleasant surprise! The whole process went very Loyalty. My service was completed in a reasonable time and my car was washed without my asking. What a pleasant surprise! The whole process went very smoothly and Mark Solomon took very good care of me. He was very friendly and informative! Great experience overall! More

I am very satisfied overal, from drop off to pickup the service was a good experience. service was a good experience. More

Very clean facility and staff were great. Although repairs were very expensive, all repairs were completed ahead of schedule. Although repairs were very expensive, all repairs were completed ahead of schedule. More

Mr Jones was very helpful, knowledgeable, and professional. He made me feel at home, like part of the family professional. He made me feel at home, like part of the family More