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Loyalty Volkswagen

Chester, VA

4.9
376 Reviews

16300 Loyalty Way

Chester, VA

23831

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Showing 376 reviews

November 01, 2026

Helped me get my first car! Will forever be grateful. Wanna give a big shoutout to these guys thanks again More

by chris1531055
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jalen Black, Steve Exteres
Nov 04, 2026 -

Loyalty Volkswagen responded

Chris, thank you for your excellent review! We are honored to have been of assistance with your special purchase, and we are glad our team took exceptional care of you. We warmly congratulate you on your first vehicle- on behalf of the entire team! Safe travels.

October 30, 2026

The Loyalty Volkswagen Team is outstanding! They made my buying experience top-notch. My Sales Consultant Brock was exceptional and his passion to give me a great customer experience paid off a More

by DP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Nov 04, 2026 -

Loyalty Volkswagen responded

Thank you for your positive review! We are so appreciative of the opportunity to work with you, and we are glad Brock and the team provided you with 5-star service. It is our pleasure to assist you in any way possible. Congratulations on your new Volkswagen!

October 30, 2026

Each member is eager to take care of your vehicle and provide great service. daily. More

by suttonleigh22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Nov 04, 2026 -

Loyalty Volkswagen responded

We are so glad our team provided you with the A+ service you deserve. Our guests' satisfaction is our top priority. Please do not hesitate to give us a call if we may ever be of further service to you.

August 18, 2026

I just recently serviced my vehicle here and it was an amazing experience! They did an excellent job! Ashley Robertson makes sure she keeps me informed and updated! I will return anytime I need a service More

by aerdvkr13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Robertson
Aug 20, 2026 -

Loyalty Volkswagen responded

Thank you for sharing your positive experience with us. We are happy to hear Ashley took exceptional care of you and kept you well informed throughout the process. Your recommendation means so much to us. We wish you safe travels and hope you continue to choose us for all of your future automotive needs.

August 05, 2026

We have used Michael Altizer for our annual check-up service for the past three years. Thanks to his expertise, he has saved us a considerable amount of time and money, and we will continue to use his s More

by snowwoman572002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Aug 06, 2026 -

Loyalty Volkswagen responded

Thank you for your wonderful review! It is an honor to have earned your confidence and loyalty, and Michale and the team will certainly continue to provide you with the same 5-star service in your visits to come. Safe travels!

July 23, 2026

James and Brock were amazing. They worked hard to get me into my new 2026 Tiguan. Dylan made the financial part of the process easier and even caught a duplicate that dropped my m More

by Saraeleake
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James
Jul 23, 2026 -

Loyalty Volkswagen responded

Thank you for taking the time to rate our dealership. We are glad James, Brock, and Dylan took great care of you. Your recommendation means so much to us. Congratulations on your new Tiguan!

July 19, 2026

Entire experience was top notch from the initial contact to make the appointment to the check out process after my car was serviced. Michale Altizer provided stellar service and made sure I was informed thr More

by Lv2ski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Jul 20, 2026 -

Loyalty Volkswagen responded

Thank you for your excellent review! Providing thorough and efficient service is so important to us, and we are glad Michale's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

July 09, 2026

KODY ELLEN. Is amazing. He will be my salesman from now on. Amazing service on his part. Very thorough and professional. He continues to follow up with me to see More

by 68 gerryo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kody Ellen
Jul 10, 2026 -

Loyalty Volkswagen responded

Thank you for sharing the positive experience you had with Kody. He will be honored to hear of your kind words and to know how confident you are in his efforts. We wish you safe travels until we meet again!

June 08, 2026

Ashley Robertson was extremely efficient and helpful. The dealership was clean and friendly. 10/10 More

by briangayrva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Robertson, Steve Exteres
Jun 11, 2026 -

Loyalty Volkswagen responded

Thank you for your positive review, Brian! We are so glad Ashley was kind and helpful. We strive for 100% customer satisfaction. We wish you safe travels and hope for an opportunity to work with you again.

June 05, 2026

Our Atlas was not shifting as good as it used to, Michale Altizer took the time to explain the services needed and was able to bundle the costs. The Atlas shifts better than new now. More

by Cevers57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Jun 08, 2026 -

Loyalty Volkswagen responded

Thank you for your positive review! Offering thorough and efficient service is so important to us, and we are glad Michale provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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