Loyalty Volkswagen

Michale Altizer was very helpful and friendly, excellent service, and knowledgeable. Would definitely recommend to friends and family service, and knowledgeable. Would definitely recommend to friends and family More

Mark Solomon got me in exactly when I needed, to replace a blown tire. The work was completed on time and with care. a blown tire. The work was completed on time and with care. More

Loyalty VW ruined my 2022 VW Taos (4800 Miles). After a oil change and a systems check was completed, I received a call stating the service was complete. Upon picking up the car, I noticed multiple After a oil change and a systems check was completed, I received a call stating the service was complete. Upon picking up the car, I noticed multiple system failures displayed on the dash, engine light, yellow triangle, error start/stop, engine control malfunction, and a few others I am not sure the meaning of. I asked the service advisor about the errors and he replied the errors were caused by a software update. Instead of offering to correct their mistake, he stated the car was okay to drive and would contact me to reschedule a visit. To date I have not heard back from Loyalty VW. Avoid Loyalty VW service department. (RO # 3670323/1) Zero star rating was not a choice More

This was our first experience with this dealership and it was excellent. Our salesperson was Joseph Jones. He came out almost immediately to greet us and was very friendly and a pleasure to work with. The was excellent. Our salesperson was Joseph Jones. He came out almost immediately to greet us and was very friendly and a pleasure to work with. Their also was another salesperson ready to help not knowing Joseph was already helping us. Joseph was also was very patient as it took me quite a bit of time to make a decision. He told me about the various features of the vehicles so I could make an informed decision. Everyone we encountered there was pleasant and easy to work with. More

I love your dealership. My service manager is excellent. He is a caring and dedicated person that provides excellent care to all his customers. Mark took very good care u My service manager is excellent. He is a caring and dedicated person that provides excellent care to all his customers. Mark took very good care us as he had found a problem upon our car inspection and explained the problem and why it was so important that it needed to be done. Mark is an excellent service manager and we will always be grateful for the excellent care he has given us and in our future visits. Thank you Mark. Trina Thieme Ebony, VA djtassoc@hotmail.com More

Mark Solomon Make sure everything is taken care of for me each time. He come by and check on me throughout the service process. Couldn’t ask for a better advisor each time. He come by and check on me throughout the service process. Couldn’t ask for a better advisor More

Rob Wilson assisted with my recent visit to the service department. It was a great visit and everything went smoothly thanks to Rob and his team! department. It was a great visit and everything went smoothly thanks to Rob and his team! More

My advisor Mark Solomon was very attentive and personable during my visit…. I didn’t feel like I was just a number…. Would definitely go back during my visit…. I didn’t feel like I was just a number…. Would definitely go back More

All the staff are friendly and great at what they do. Go see Andy hook Go see Andy hook More

Michale Altizer was friendly and courteous for my 20,000 maintenance. He informed me of what procedures would be performed and gave me an estimated cost. Delicious donuts available! maintenance. He informed me of what procedures would be performed and gave me an estimated cost. Delicious donuts available! More