Loyalty Volkswagen
Chester, VA
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Oil change done was told needed two new tires for inspection. Went somewhere else to buy tires and was told all of my tires were still very good . Unbelievable!!!shame on you loyalty VW . This is the inspection. Went somewhere else to buy tires and was told all of my tires were still very good . Unbelievable!!!shame on you loyalty VW . This is the second time I feel dealership has lied to me .. I will not service my truck with them again . Only inspection and free oil change . More
James and Andy did a fantastic job! They’re both very knowledgeable and are an asset to their dealership. I appreciated all of their help throughout the process. They’re both very knowledgeable and are an asset to their dealership. I appreciated all of their help throughout the process. More
Excellent customer service! Definitely will be a regular customer at Loyalty Volkswagen. Went above and beyond to ensure my issue was taken care of the first time around!! Definitely will be a regular customer at Loyalty Volkswagen. Went above and beyond to ensure my issue was taken care of the first time around!! More
Mark Solomon was knowledgeable and very helpful. Showed me what I thought was a problem but it wasn't. He was the best service tech that I have dealt with and I have dealt with a lot at 85 years old Showed me what I thought was a problem but it wasn't. He was the best service tech that I have dealt with and I have dealt with a lot at 85 years old. Tyree Harris More
Mark Solomon was amazing, I was traveling and had car trouble, he saved my car and my sanity. Everyone was super nice. Wishing I had this service team where I live. trouble, he saved my car and my sanity. Everyone was super nice. Wishing I had this service team where I live. More
First time at Loyalty VW and service experience was excellent. Robert Wilson was attentive and courteous. He kept me up to date on the progress of my vehicle and explained the value of other upcoming excellent. Robert Wilson was attentive and courteous. He kept me up to date on the progress of my vehicle and explained the value of other upcoming service items. Will go back. More
We had a wonderful experience with Loyalty Volkswagen. The process was stress free and pleasant. D.A. and Andy were very thorough and knowledgeable. They’re helpful. They listen. They’re accommodating. Th The process was stress free and pleasant. D.A. and Andy were very thorough and knowledgeable. They’re helpful. They listen. They’re accommodating. That was my experience with Loyalty Volkswagen. More
Loyalty Volkswagen Service Center has always provided excellent Customer Service. Robert Wilson is my service adviser. He is courteous, pleasant and professional. excellent Customer Service. Robert Wilson is my service adviser. He is courteous, pleasant and professional. More