Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Loyalty Volkswagen
Chester, VA
287 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 287 reviews
October 14, 2023
I was very impressed with Frances customer service. She was very polite and engaging, very friendly and made my visit one of the best experiences I've had during my many visits to Loyalty. My rating wa She was very polite and engaging, very friendly and made my visit one of the best experiences I've had during my many visits to Loyalty. My rating was due largely to her customer service. More
by richard.cheatham6300
Employees Worked With
Frances
October 09, 2023
My 10 year old car was brought in for multiple lights on the dashboard. After 3 hours, I was given a quote of $19,323.74 for repairs. Loyalty said my timing belt showed wear and corrosion. In addition th the dashboard. After 3 hours, I was given a quote of $19,323.74 for repairs. Loyalty said my timing belt showed wear and corrosion. In addition they recommended windshield wipers, tire rotation, alignment, water pump. All of these things had just been done by me personally or by a garage near my home. When I questioned the employee, he said "you should have told us that". I replied "No, you should have been honest with what needs fixing". When I questioned the enormous cost, the employee said it was a "fat finger mistake" and my quote was $10,000 off. When I asked to speak with the manager Wes Brown, he was still on his hour and a half lunch break. More
by VWJetta
Employees Worked With
Steve Exteres
September 26, 2023
The time frame on my first was lengthy. I was there several hours before let me what was going on with my car. Later I was there was a problem with my inspection and I need additional work I was there several hours before let me what was going on with my car. Later I was there was a problem with my inspection and I need additional work to be done to my car and the technician explained to me clearly More
by Barbaralawton
Employees Worked With
Robert Wilson , Steve Exteres
September 21, 2023
Robert Wilson, Service Dept. ..displayed excellent customer service and recommendations during recent service appointment. Thanks 👍 👍 ..displayed excellent customer service and recommendations during recent service appointment. Thanks 👍 👍 More
by hfaith2016
Employees Worked With
Robert Wilson
August 26, 2023
The Salesmen At The Dealership Make You Feel Right At Home. Logan Mcnutt My Salesmen Made My Car Buying Experience Simple And With Ease.. He Really Took The Time To Explain And Go Over All Paperwork. Home. Logan Mcnutt My Salesmen Made My Car Buying Experience Simple And With Ease.. He Really Took The Time To Explain And Go Over All Paperwork. He Even Took The Time To Really Go Over All The Features Of My New Car. He Worked Diligently To Help Me Purchase My New Vehicle. I Would Definitely Reccomend Logan Mcnutt To My Friends And Family Who Are Looking To Purchase Their New Vehicle. Teressa Mayfield More
by Teressa Mayfield
Employees Worked With
Logan Mcnutt
