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Loyalty Volkswagen

Chester, VA

4.7
269 Reviews

16300 Loyalty Way

Chester, VA

23831

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Showing 269 reviews

September 06, 2023

I have always dealt with Loyalty and never disappointed. I like Mr. JONES a lot More

by danielle_amanda81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph jones, Steve Exteres
Sep 07, 2023 -

Loyalty Volkswagen responded

Hi Danielle, Thank you so much for your positive review! We are so glad that Joseph could get your automotive needs taken care of- quickly and efficiently. It is our pleasure to serve you. If there is ever anything more that we may help you with, please do not hesitate to let us know. Take care!

August 26, 2023

The Salesmen At The Dealership Make You Feel Right At Home. Logan Mcnutt My Salesmen Made My Car Buying Experience Simple And With Ease.. He Really Took The Time To Explain And Go Over All Paperwork. More

by Teressa Mayfield
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Mcnutt
Sep 01, 2023 -

Loyalty Volkswagen responded

Teressa, Thank you for leaving Logan this wonderful review and recommendation! We are honored to have had the opportunity to work with you, and we are glad that Logan took great care of you and made your experience with us as smooth as possible. Our guests' satisfaction is our utmost priority. We warmly congratulate you on your new vehicle- on behalf of the entire team!

August 25, 2023

Excellent customer service and support. We were guided through the processes seamlessly. This is my dealership for services. More

by acjohnso7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Willson
Sep 01, 2023 -

Loyalty Volkswagen responded

Thank you for your wonderful review! We are glad that our team could provide you with a smooth and efficient experience. It is our pleasure to serve you, and we look forward to continue providing you and your vehicle with our best care in your visits to come!

August 23, 2023

Oil change done was told needed two new tires for inspection. Went somewhere else to buy tires and was told all of my tires were still very good . Unbelievable!!!shame on you loyalty VW . This is the More

by dassist47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler petrini
Aug 25, 2023 -

Loyalty Volkswagen responded

Hello, Thank you for your feedback. We are very sorry to hear that your disappointed with our service department. I would like the opportunity to speak to you on your concerns. Please contact me at your earliest convenience. Thank you, Wes Brown 804-518-9300 ext 1851

August 12, 2023

James and Andy did a fantastic job! They’re both very knowledgeable and are an asset to their dealership. I appreciated all of their help throughout the process. More

by craftlivingrealestate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Hook, James Whitver, Steve Exteres
Aug 22, 2023 -

Loyalty Volkswagen responded

Thank you for leaving James and Andy this 5-star rating! We are so glad that they could provide you with top-notch service. They definitely are assets to our team, and they will be delighted to hear of your kind words. We hope for an opportunity to work with you again!

August 11, 2023

Excellent customer service! Definitely will be a regular customer at Loyalty Volkswagen. Went above and beyond to ensure my issue was taken care of the first time around!! More

by Alexandria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Aug 22, 2023 -

Loyalty Volkswagen responded

Alexandria, Thank you so much for your positive review! We are happy to hear that our team took great care of you during your recent visit. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if you ever have any further questions or concerns,

July 27, 2023

Mark Solomon was knowledgeable and very helpful. Showed me what I thought was a problem but it wasn't. He was the best service tech that I have dealt with and I have dealt with a lot at 85 years old More

by tyreeswires
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
Aug 04, 2023 -

Loyalty Volkswagen responded

Thank you for your 5-star rating, Tyree! We are happy to hear that Mark was both helpful and informative throughout your visit It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

July 20, 2023

When we arrived there for our car service Michale Altizer was extremely nice and professional. More

by tnawar87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer, Steve Exteres
Aug 04, 2023 -

Loyalty Volkswagen responded

Thank you so much for your wonderful review! We are pleased that Michale could provide you with 5-star service. It is our pleasure to assist you in any way possible and we hope to see you again the next time you are in need of automotive service.

July 17, 2023

Mark Solomon was amazing, I was traveling and had car trouble, he saved my car and my sanity. Everyone was super nice. Wishing I had this service team where I live. More

by dmaxie0515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon, Mark
Jul 20, 2023 -

Loyalty Volkswagen responded

Thank you for taking the time to leave us this positive review! We are so glad that Mark could put you at ease and get your automotive needs taken care of. Your safety and satisfaction are our utmost priorities. Safe travels!

July 15, 2023

First time at Loyalty VW and service experience was excellent. Robert Wilson was attentive and courteous. He kept me up to date on the progress of my vehicle and explained the value of other upcoming More

by butch.brookshire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wilson
Jul 20, 2023 -

Loyalty Volkswagen responded

Thank you for taking the time to leave us this positive review! We are so glad that Robert took great care of you and kept you well informed throughout the process. It is our pleasure to assist you in any way possible. We hope that you continue to choose us for all of your future automotive needs!

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