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Loyalty Volkswagen

Chester, VA

Overview
Reviews
4.8
350 Reviews
Call Dealership (804) 518-9300
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16300 Loyalty Way

Chester, VA

23831

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Showing 350 reviews

April 20, 2025

Service was excellent last two times we were in. In March we were helped by Wes and in April by Heather. More

by timothy42b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
wes. heather.
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Apr 22, 2025 -

Loyalty Volkswagen responded

Timothy, We appreciate you letting us know how are Service Department was with Heather. She will be honored to hear your very kind words and willingness to add her to your stellar review, thank you. Please let us know if there is anything else we can do to assist you, we would love to help.

April 18, 2025

The dealership was attractive and clean, greeted with a smile when arrived and all salesmen were helpful. More

by Bca31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
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Apr 22, 2025 -

Loyalty Volkswagen responded

BCA, Thank you for your feedback and time. We are delighted to hear your service experience was so pleasant and clean! We look forward to the next time we see you again.

April 13, 2025

Great service, they always take good care of my car and so helpful. I am thankful. More

by aliciabwhit20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Altizer
Report | Print
Apr 14, 2025 -

Loyalty Volkswagen responded

Thank you for sharing your wonderful review! We are delighted that our team consistently provides you with the A+ service that you so much deserve. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

April 08, 2025

Michale Altizer was awesome! Listened to what my needs were for my vehicle and got them taken care of. Kept me informed and it was all done in a timely manner. Great service! More

by Docbates84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Report | Print
Apr 09, 2025 -

Loyalty Volkswagen responded

Thank you for taking the time to leave us this 5-star rating! We are glad that Michale took great care of you and your automotive needs and kept you well informed throughout the process. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 05, 2025

Thank you, Michael Altizer for your excellent professional service! My vehicles were serviced and clean at pickup. I highly recommend using Loyalty Volkswagen. More

by AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Report | Print
Apr 09, 2025 -

Loyalty Volkswagen responded

Thank you for your positive review and recommendation! We are glad that Michale took great care of you and your automotive needs. It is our pleasure to serve you. If there is ever anything more that we may assist you with, please do not hesitate to give us a call.

March 26, 2025

I feel there was Timely service and great communication from Mike Altizer. Services were rendered as request More

by Oambpm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Report | Print
Mar 27, 2025 -

Loyalty Volkswagen responded

Thank you for sharing your positive experience with us. Offering quality and efficient service is so important to us, and we are glad that Mike provided you with nothing less. We hope to see you again the next time you are in need of automotive service.

March 24, 2025

The service I received at this dealership was absolutely impeccable! The staff was knowledgeable and friendly! I will be buying another car there for my husband soon! More

by lajemeproduct@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron and the credit guy., Steve Exteres
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Mar 24, 2025 -

Loyalty Volkswagen responded

Thank you for your 5-star rating! Providing top-notch service is so important to us, and we are glad that our efforts met your satisfaction. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you and your husband with.

March 18, 2025

Thanks to Michale Altizer I had a great experience at Loyalty VW He was very informative and even concerned He is a great asset to your dealership service center! More

by FGCLPN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Report | Print
Mar 18, 2025 -

Loyalty Volkswagen responded

Thank you for leaving Michale this positive review! We are so glad that he provided you with a top-notch and informative experience. He definitely is an asset to our team and he will be delighted to hear of your kind words. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

March 14, 2025

I purchased my 2015 Jetta at Loyalty VW and Michale Altizer and the team at Loyalty have kept my car in great shape. Thank you! More

by kek_68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Report | Print
Mar 17, 2025 -

Loyalty Volkswagen responded

Thank you for your excellent review! We are so glad that Michale and the team consistently takes great care of you and your Jetta. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

March 12, 2025

As always my car was in great hands. Thank you Mike always perfect customer service. More

by wwinslow117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Mar 13, 2025 -

Loyalty Volkswagen responded

Winslow, Thank you for your time and feedback. We are grateful to hear that Mike was able to provide you with great customer service, he will be thrilled to hear your kind words, thank you. We look forward to the next time we service your vehicle!

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