Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Loyalty Volkswagen
Chester, VA
285 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 285 reviews
December 03, 2023
I popped up without an appointment for an issue I was having with my tire. Mike Altzier recognized me and realized the importance of getting my tire fixed. He was able to explain to the porters and the t having with my tire. Mike Altzier recognized me and realized the importance of getting my tire fixed. He was able to explain to the porters and the tech what I needed. It makes it so much easier to get my car serviced where I purchased it from. Thanks Mike! More
by hambro2808
Employees Worked With
Mike Altizer
November 28, 2023
I just want to say I like the video of my vehicle maintenance.great idea. I thank this technique with the video maintenance should be implemented with the actual maintenance being done on the vehicle maintenance.great idea. I thank this technique with the video maintenance should be implemented with the actual maintenance being done on the vehicle, I know all maintenance aspects of the job can’t be video recorded but I think some things that’s being repaired should be recorded maybe brakes changing fluid certain fluids I know that’s putting a lot of time setting up video cameras, but I would like to see that implement and working with repairing certain maintenance aspects of the vehicles just to give the consumer A little assurance or no doubt, in their mind that the work was being done not to say that dealers are saying that they’re doing work and not doing the work. This idea was just give consumers a little more assurance and more comfortability for maintenance being done on their vehicle, I would like to see that worked out in the future to where that can be implemented in the maintenance program . Thank you More
by Choo
Employees Worked With
Mr. R Thomas
November 25, 2023
I had an overall great experience at this dealership. Our salesman, Logan Mcnutt, was extremely helpful and patient as we checked out multiple different cars and took our time making a decision. He was k Our salesman, Logan Mcnutt, was extremely helpful and patient as we checked out multiple different cars and took our time making a decision. He was knowledgeable about the cars we were considering and did not rush us at all, which I appreciate. I did not feel pressured into making a purchase at any point. As expected, we still spent multiple hours on site but such an important purchase takes time. My only complaint is I personally was not impressed with the finance representative. He attempted to sell us things we did not need, such as gap insurance, even after we explicitly stated we did not want and would not be purchasing certain packages. He also made comments throughout our interaction I did not appreciate. Thankfully we are informed and educated on the car buying process and are happy with the final outcome. As with any dealership, do your homework before you arrive. Overall, we were served timely and felt we received good customer service. I will definitely consider going back to this dealership for my next purchase. More
by Kayla
Employees Worked With
Logan Mcnutt
November 14, 2023
A modern, clean, and comfortable showroom. Sales Associate Logan McNutt was very knowledgeable about VW products. He presented himself as very polite and professional and was extremely valuab Sales Associate Logan McNutt was very knowledgeable about VW products. He presented himself as very polite and professional and was extremely valuable in helping my wife and I learn about and understand our new 2023 Jetta SE. We could not ask for a better sales associate. Kudos and Thank You to Logan. We are enjoying our new ride! More
by New VW Jetta SE
Employees Worked With
Logan McNutt and Dylan Cusick
November 13, 2023
Thank you Michale Altizer 244 & Cameron Preston 506 for great service with my Jetta 2019 & your outstanding customer service. From the Harrison's great service with my Jetta 2019 & your outstanding customer service. From the Harrison's More
by Mr. Harrison
Employees Worked With
Michael Altizer & Cameron Preston
November 11, 2023
Slow response and then marketing messages. Asking well over market for cars you can get much cheaper elsewhere. Do your shopping, new cars are the same everywhere. Asking well over market for cars you can get much cheaper elsewhere. Do your shopping, new cars are the same everywhere. More
by ryem3mail
Employees Worked With
Unknown
