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Loyalty Volkswagen
Chester, VA
269 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 269 reviews
Helpful October 16, 2023
They were very professional, fast accurate explained everything and handled my vechile in a timely manner. The representative who check me in was a young lady when you drive in bay long hair sitting to everything and handled my vechile in a timely manner. The representative who check me in was a young lady when you drive in bay long hair sitting to right sorry I can't think or her name. But she showed me where everything was in building how video would up load to my phone of what tech was doing and what needed to be done. I enjoyed my experience and will be back. Thanks for making me have a comfortable experience with vw. I am happy customer and appreciate it so much thanks More
by tenille harrison
Employees Worked With
Lady with long hair when first come in bay nice Mexican I think sorry don't kno2 her name I forgot she was awesome
October 14, 2023
I was very impressed with Frances customer service. She was very polite and engaging, very friendly and made my visit one of the best experiences I've had during my many visits to Loyalty. My rating wa She was very polite and engaging, very friendly and made my visit one of the best experiences I've had during my many visits to Loyalty. My rating was due largely to her customer service. More
by richard.cheatham6300
Employees Worked With
Frances
October 09, 2023
My 10 year old car was brought in for multiple lights on the dashboard. After 3 hours, I was given a quote of $19,323.74 for repairs. Loyalty said my timing belt showed wear and corrosion. In addition th the dashboard. After 3 hours, I was given a quote of $19,323.74 for repairs. Loyalty said my timing belt showed wear and corrosion. In addition they recommended windshield wipers, tire rotation, alignment, water pump. All of these things had just been done by me personally or by a garage near my home. When I questioned the employee, he said "you should have told us that". I replied "No, you should have been honest with what needs fixing". When I questioned the enormous cost, the employee said it was a "fat finger mistake" and my quote was $10,000 off. When I asked to speak with the manager Wes Brown, he was still on his hour and a half lunch break. More
by VWJetta
Employees Worked With
Steve Exteres
September 26, 2023
The time frame on my first was lengthy. I was there several hours before let me what was going on with my car. Later I was there was a problem with my inspection and I need additional work I was there several hours before let me what was going on with my car. Later I was there was a problem with my inspection and I need additional work to be done to my car and the technician explained to me clearly More
by Barbaralawton
Employees Worked With
Robert Wilson , Steve Exteres
September 21, 2023
Robert Wilson, Service Dept. ..displayed excellent customer service and recommendations during recent service appointment. Thanks 👍 👍 ..displayed excellent customer service and recommendations during recent service appointment. Thanks 👍 👍 More
by hfaith2016
Employees Worked With
Robert Wilson
