Loyalty Volkswagen

CANNOT BE TRUSTED I purchased a 2010 Jetta from this dealership. A "certified" 2010. I took it home. Noted right off that the right front tire kept needing air. I purchased a 2010 Jetta from this dealership. A "certified" 2010. I took it home. Noted right off that the right front tire kept needing air. Took back to dealer. They "looked" at it. Could not find the problem. After 4 weeks of filling the tire up, got tired of thinking maybe it's just the cold air, I took to Lacey's in Petersburg, VA. I did not tell them anything other than losing air and needs re-filling weekly. They called when done. I picked my car up. I inquired the problem...they told me that there was leaves/dirt in the bead of the wheel/tire. oh! This is funny. Priority in Chester replaced all 4 tires when they took the car on trade from someone else, Carfax shows this. So...I then have to think, they change tires in the woods. Right? I also notice the right front blinker light, located on passenger side of vehicle, needs to be "thumped" every so often so it will turn back on. Then we get a snow. The roads are covered in snow: I drove to work, back home and noted, as my wife pointed out, that something was hanging down from bottom of car. It was the plastic shielding that Volkswagen installs on the bottom of [Jetta's]. I pull a lot of packed snow out so this shield will not hang down. I take back to dealership for repair. As the car is on the lift, I note near the whole underside is damaged. Then, I noted that there is a cigarette burn on passenger side over the door, that has been repaired, PROFESSIONALLY repaired. One thing I did not mention is there was a little star chip in front windshield , driver side, and a scrape on the hood, driver side, about 8-10" from windshield. I FINALLY PUT IT ALL TOGETHER!! Some liar or less than honest salesperson from Priority, using this car as a demo, (they told me they were using as demo) had been driving it. No big deal. They had a passenger that smoked. Driving down a road, a rock was thrown from another vehicle, scraped the hood then flew up to windshield, put a small, star chip in windshield. This startled the driver who reacted by swerving, went off the road and into a ditch that had leaves/dirt/branches in the ditch wedging between tire/bead and wheel. No big deal. But see, if they fixed it, correctly, they would have to show an accident which would de-value the car. So, they did the minimum, fixed burn, and put car out and sold it, as CERTIFIED, and waited for a sucker to come along. That part is my fault. See, I thought I was dealing with a reputable company. I was not. They are a bunch of thieves and you cannot trust them. The scam artist that owns Priority, good ol' Elmer, you'll never talk to him, that 's the job of Ms. Duncan, she shields all these problems from Dennis E. The manager at the place I purchased from is just some bald-headed liar as well. (K. Dunn). The manager that is SUPPOSED to take care of business, located in Richmond, Va. He's as much a liar and thief as the test of them. (Dave P.) DO NOT TRUST ANY PRIORITY DEALERSHIP. Hire your personal mechanic, ESPECIALLY if it's used/certified. Spending a $100.00 with him for a check over of your intended purchase is far better than spending 20k + on a wrecked vehicle. More

Excellent service from Priority VW As always Priority is tops in customer service no matter what Priority Dealership you go to. I've had nothing but great service from Priority Nissan, As always Priority is tops in customer service no matter what Priority Dealership you go to. I've had nothing but great service from Priority Nissan, so I now use Priority VW for my son's Jetta. Cindy Dycus was at Nissan, but got promoted to a position at VW, and I was pleased to see her in her new digs. Ryan Ruffin, a stalwart at VW, also assisted me with my 80,000 mile service on the Jetta. They're a great team and I personally recommend VW Priority. The General Mgr.,Kenny Dunn, was also visible and took the time to ask me if everything was going fine, and it was. It's nice to see a Gen Mgr. that is totally involved with his operation. I've experienced this at both Priority Nissan and VW. Thanks again priority. More

Wonderful purchasing experience. This is car number 4 we have purchased from Greg Shank and will continue to purchase cars from him. We live in Western PA but go to Richmond, VA to g This is car number 4 we have purchased from Greg Shank and will continue to purchase cars from him. We live in Western PA but go to Richmond, VA to get cars because we know when we are done, we will have received a great deal and always will get quick responses to questions. 100% Satisfaction! More

Best experience yet. My family owns three VW Jettas. I recently traded mine for a newer one. Absolutely LOVE IT. This is the Jetta I have been looking for. Had previous My family owns three VW Jettas. I recently traded mine for a newer one. Absolutely LOVE IT. This is the Jetta I have been looking for. Had previously spoken with the Internet Sales Manager there and he was extremely pleasant and helpful. Love that no one tried to "sell" me a car--they helped me buy the one I wanted. The General Manager's presence there is very visible and Mr. Dunn is pleasantly low-key and very inviting at the same time. Ms. Jane Jarvis who handled my purchase from beginning to end is absolutely sent from Heaven. Mr. Andy Hook in Finance does his job so well. He has a very calm and courteous manner, is knowledgeable, shared his knowledge and explained everything to me and made absolutely sure all my questions were answered. I drove away from there last week feeling extremely satisfied with my trade, my purchase, my decision. Mr. Ryan Ruffin in the Service Department--there are not enough good things to say about him. I am always confident when I take any of our Jettas there for service and Mr. Ruffin is there to receive them. I live about an hour's drive northeast of Priority VW Chester. It is definitely worth my time to drive there for any of my vehicular needs. Did I mentioned how much I love my new Jetta?! I am already getting over 40 miles per gallon and I know from experience that that number will reach 50 on a roadtrip. It is such a smooth ride--like softened butter. This is my dream car!!! More

We went to have my son's 2005 VW Jetta serviced My son recently got his sister's Jetta. When we got get it serviced, the Service writer Kevin said it might be eligible for open enrollment. We checke My son recently got his sister's Jetta. When we got get it serviced, the Service writer Kevin said it might be eligible for open enrollment. We checked and it was. So we scheduled an inspection with Kyle and it is now officially enrolled in Priorites for Life. I have had three vehicles enrolled in Priority Nissan, so I was glad to be able to get my son't VW enrolled in it. The service is excellent and I would recommend Priority for any vehicle purchase. More

Almost as easy as walking I just needed more passenger space so I decided to trade in my 2012 Jetta TDI for a 2014 Passat TDI. The experience was peaceful and easy. Nathanial I just needed more passenger space so I decided to trade in my 2012 Jetta TDI for a 2014 Passat TDI. The experience was peaceful and easy. Nathanial was very laid back and knowledgeable, unlike past experiences at previous dealers. I had the power so to speak, I listed what I wanted, what I could afford, and so forth. The entire team at Priority Volkswagon worked with me to make everything align. Bottom line is I am very happy with my New Passat. More

Car buying can be easy Our family has bought three vehicles from Priority VW in the last year. All I can say is why go anywhere else. Kenny Dunn the General Manager has asse Our family has bought three vehicles from Priority VW in the last year. All I can say is why go anywhere else. Kenny Dunn the General Manager has assembled a great team; he personally takes time to work with you, explain what you need to know, and will negotiate a great price. Andy Hook in sales and finance is equally knowledgeable and provides excellent sales and finance advice. Robert the Service Manager is great at follow up and knowledgeable about their inventory .Cant find what you want; ask and they will help you find it. A five star dealership with five star staff. More

Great Experience at Priority Volkswagen I purchased my Volkswagen from Priority Volkswagen and have been nothing but satisfied with the entire experience. Danny was so personable, approachab I purchased my Volkswagen from Priority Volkswagen and have been nothing but satisfied with the entire experience. Danny was so personable, approachable, and nothing like the cliche car salesman stereotype. He never was pushy, he catered the entire experience to our needs, and found us our perfect vehicle. Knowing exactly what we wanted and everything the VW had to offer, he was very helpful in directing us to which model would be best for us. The Priority pricing is competitive and the Priorities for Life were a definite bonus. Overall, I would recommend Priority Volkswagen to everyone I know because I was so satisfied with the purchasing my vehicle, as well as the Priorities for Life that I have and will continue to receive for the life of my vehicle. So if you're in the market for purchasing a new vehicle, head on over to Priority Volkswagen and be sure to ask for Danny! More

I have taken my car here to be serviced and to get parts and the quality of service is top notch. I would recommend this place to anyone looking to buy VW. Andy in sales knows his stuff as does Tim in parts and the quality of service is top notch. I would recommend this place to anyone looking to buy VW. Andy in sales knows his stuff as does Tim in parts, really great team all the way around. More

I bought my first vehicle from Priority Volkswagen and could not have been more satisfied with my car buying experience. If you venture over to this dealership, make you sure you ask for Danny Samuels. He could not have been more satisfied with my car buying experience. If you venture over to this dealership, make you sure you ask for Danny Samuels. He is extremely knowledgable about all the vehicles and services offered there and will make you feel right at home. If there isn't a vehicle on their lot you're interested in, he will look around at other Priority locations to find the right vehicle for you (that's what he did for me). I would highly recommend Danny to anyone thinking of buying a vehicle. He made the car buying experience very pleasant and hassle free. Thanks Danny! More