Loyalty Volkswagen
Chester, VA
Filter Reviews by Keyword
By Type
Showing 287 reviews
My first time purchasing a Volkswagen! Nolan Knox made the entire process very easy and fast,. No high stress or pressure sales! Also the finance manager listened to what I needed and m Nolan Knox made the entire process very easy and fast,. No high stress or pressure sales! Also the finance manager listened to what I needed and made the entire process go smoothly. I would definitely recommend this dealership and especially Nolan Knox More
Andy Hook was a great car salesman and I recommend anybody looking for a vehicle to get with him at this dealership. Best experience I have had buying any car. Thank you Andy, you’re awesome man. anybody looking for a vehicle to get with him at this dealership. Best experience I have had buying any car. Thank you Andy, you’re awesome man. More
The service advisor was very professional sorry I couldn't remember his name I was there for a state inspection. He made me feel very comfortable. I will be back for continued service. Thanks couldn't remember his name I was there for a state inspection. He made me feel very comfortable. I will be back for continued service. Thanks More
The service team at his dealership is outstanding and very trustworthy. As a woman having my car serviced, it’s often nerve-wracking walking into a service department, and worrying about being overcharge very trustworthy. As a woman having my car serviced, it’s often nerve-wracking walking into a service department, and worrying about being overcharged, or having services recommended that aren’t necessary. This is a very honest team, and knowledgeable as well! Love this dealership. Michale Altizer Is hands down one of the best Service Managers I’ve ever worked with in all my years of purchasing vehicles. He’s patient, explains everything so that I know the benefit of getting the service, and works really well with the mechanics there. The mechanic that I worked with this time was super honest, brought me to the back to look at what the problem was, and was patient and helpful in getting it all resolved. 5/5 fellas! More
The service was great this time. No pressure service. No long wait time. Appointment time was good and on time. Customer service rep Wes Brown was great as well No pressure service. No long wait time. Appointment time was good and on time. Customer service rep Wes Brown was great as well More
First time interacting with Loyalty Volkswagen. Nonetheless, first impression was a decent one indeed thanks to Altizer, Mike. After some extensive repair work, I noticed what may have been an oil Nonetheless, first impression was a decent one indeed thanks to Altizer, Mike. After some extensive repair work, I noticed what may have been an oil leak. Mike informed me to return the vehicle so that it could be checked out. He also ensured it was returned to me the same day and for me to monitor the matter and let him know if anything else is required. Thanks to Mike Altizer my daughter was back on the road in no time. We are hopeful that the leak was residual. More
My service manager Michale Altizer was outstanding! He was very knowledgeable and personable. He kept me updated on my vehicles progress and repected my time! He was very knowledgeable and personable. He kept me updated on my vehicles progress and repected my time! More