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Loyalty Volkswagen
Chester, VA
285 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 285 reviews
August 15, 2024
Great communication with service in helping you full understand what needs to be done and how long it take for the service to be completed understand what needs to be done and how long it take for the service to be completed More
by Branchb52
Employees Worked With
The merchant dept. 5 stars . Michale Altizer 4.5 stars, Steve Exteres
August 14, 2024
Michale had already served us last time and we are very satisfied with his knowledge. He gave us very good advice on everything, explained and recommended what needed to be done. It was just like the last satisfied with his knowledge. He gave us very good advice on everything, explained and recommended what needed to be done. It was just like the last time, pleasant to work with Michale! More
by snowwoman572002
Employees Worked With
Michale Altizer, Steve Exteres
July 24, 2024
Michale Altizer at the service department was clear and courteous, easy to talk too. I waited for my car was being worked on. Michale explained in detail what things need to be worked on as priority. S courteous, easy to talk too. I waited for my car was being worked on. Michale explained in detail what things need to be worked on as priority. Sent a video and made sure he added note to my service order. They took care of my car. The sales department, however: was a bit relentless. Two approved me with round about questions....the one. on a hot summer day. on the hot pavement with my dog. He abruptly stop me to ask questions. Here I thought I was being approached by a service professional. I was waiting for them to get to a point, so I could go pay... before I realized he was trying to sell me. Service is excellent, the sales team need to stop being manipulative. More
by Nogonova
Employees Worked With
Michale, Steve Exteres
July 09, 2024
This is my second time purchasing from Loyalty VW and having Kody Ellen there every step of the way again. Kody Ellen doesn’t stop until he knows you’re 1000% happy with your purchase. Kody Ellen’s perso having Kody Ellen there every step of the way again. Kody Ellen doesn’t stop until he knows you’re 1000% happy with your purchase. Kody Ellen’s personality and knowledge of vehicles make it such an easy process. Hopefully, I won’t have to return anytime soon to purchase another vehicle but if so I’ll be seeing Kody Ellen and the Loyalty VW team again. Thanks again Loyalty VW!! More
by KC
Employees Worked With
Kody Ellen
June 05, 2024
From the first contact with Gregory Grandison, to the final handshake as we drove off the lot in our new car, it was nothing but outstanding. I’d highly recommend Greg to all future buyers. final handshake as we drove off the lot in our new car, it was nothing but outstanding. I’d highly recommend Greg to all future buyers. More
by 2024VW
Employees Worked With
Gregory Grandison
May 02, 2024
My first time purchasing a Volkswagen! Nolan Knox made the entire process very easy and fast,. No high stress or pressure sales! Also the finance manager listened to what I needed and m Nolan Knox made the entire process very easy and fast,. No high stress or pressure sales! Also the finance manager listened to what I needed and made the entire process go smoothly. I would definitely recommend this dealership and especially Nolan Knox More
by sbowling
Employees Worked With
Nolan Knox
