Loyalty Volkswagen

Terrible experience at Loyalty Volkswagen Chester on Feb 7, 2025. Scheduled a 9:30 a.m. oil change, was told the wait would be 2 hours, yet after 2.5 hours, no updates. When I asked Mike Altizer (technical 7, 2025. Scheduled a 9:30 a.m. oil change, was told the wait would be 2 hours, yet after 2.5 hours, no updates. When I asked Mike Altizer (technical advisor) for a status update, he was rude, dismissive, and unprofessional, constantly calling me "man" and "dude" while making excuses about being short-staffed and offering no solutions. The worst part? When I decided to leave, he couldn’t find my keys or my vehicle and even asked if I knew where it was—unbelievable incompetence. A frustrating and pointless experience, as my vehicle service was never started nor completed. As a Marine Corps veteran with over 25 years of service, I have never been treated with such blatant disrespect both in and out of uniform. This experience has completely destroyed my trust in Loyalty Volkswagen in Chester, Virginia. I cannot in good faith or conscience recommend Loyalty Volkswagen to anyone. ⚠️ BE WARNED: If you value your time, respect, and professionalism, take your business elsewhere. Loyalty Volkswagen must do better—starting with customer service retraining and accountability. #PoorService #VolkswagenFail #LoyaltyVolkswagen More

I had a great experience as always. Service was fast and exceptional. Service area was clean and inviting. Service was fast and exceptional. Service area was clean and inviting. More

thank you for your support kindness and good job less waiting I hope I don have any other issues if I do I will let you know thanks again waiting I hope I don have any other issues if I do I will let you know thanks again More

Very pleased with the service I received for my yearly checkup and maintenance. Not sure of the girl's name that worked with me but she was very nice and friendly and helpful. checkup and maintenance. Not sure of the girl's name that worked with me but she was very nice and friendly and helpful. More

Amazing dealership with amazing staff. I can only speak highly of Michale Altizer for he has taken such great care of me every time I visit. He is knowledgeable, understanding, and willing I can only speak highly of Michale Altizer for he has taken such great care of me every time I visit. He is knowledgeable, understanding, and willing to do whatever it takes to make sure you are being taken care of. More

Loyalty Volkswagen is a great dealership. The service department has been excellent the times I been there. The service department has been excellent the times I been there. More

Easy buying process, nice sales people, and good service center. I love the videos I get detailed the service requested and any other recommendations. center. I love the videos I get detailed the service requested and any other recommendations. More

I love the 2025 Volkswagen Jetta it a nice ride everything and I love it everything and I love it More

Kody Ellen was wonderful! I was in and out with a new car in less than 2 hours. He was a great tool in helping me make a decision. No pressure at any moment. Could not be happ I was in and out with a new car in less than 2 hours. He was a great tool in helping me make a decision. No pressure at any moment. Could not be happ With the experience ! More

Whenever I Take My Car In Fir Service. The People There Are Alway's Nice And Curtious. Robert Wilson Is Amazing. Always Very Helpful When It Comes To Serving Your Vehicle. He Works There The People There Are Alway's Nice And Curtious. Robert Wilson Is Amazing. Always Very Helpful When It Comes To Serving Your Vehicle. He Works There In The Service Department. More