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Loyalty Volkswagen
Chester, VA
300 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 300 reviews
October 20, 2021
I previously had a VW from this dealership and have always received wonderful service. When I came to look for a new car, the salesman Jonathan York was amazing to work with. He listened to what I need always received wonderful service. When I came to look for a new car, the salesman Jonathan York was amazing to work with. He listened to what I needed in a car, was patient and very knowledgeable. I highly recommend him. We found a car in my budget and the features that mattered to me the most. More
by i0074god
Employees Worked With
Jonathan York
September 10, 2021
There is not a whole lot of LOYALTY going on with their website. I went in to purchase a car and was alarmed when they informed me the price they posted on the website was a mistake and the actual cost was website. I went in to purchase a car and was alarmed when they informed me the price they posted on the website was a mistake and the actual cost was substantially higher. They refused to honor the online price. Also, take the $2K above Kelly Bluebook with a grain of salt. The actual trade in value they gave me was nowhere close. More
by dhestuff
Employees Worked With
Ron
July 22, 2021
It was wonderful! They guided me through my first car purchase and gave me advice and helped me set everything up,down to helping me connect my phone to my Bluetooth! Thank you Kate you rock! purchase and gave me advice and helped me set everything up,down to helping me connect my phone to my Bluetooth! Thank you Kate you rock! More
by Jamiewiththewhitebug
Employees Worked With
Kate Barnard
May 30, 2021
The staff was friendly and willing to go above and beyond to provide excellent service. Additionally, Jonathon was very thorough in describing and demonstrating features of each vehicle. He was incredibly pa to provide excellent service. Additionally, Jonathon was very thorough in describing and demonstrating features of each vehicle. He was incredibly patient as we looked over options, test drove, and discussed our options. More
by timandy
Employees Worked With
Jonathon York
May 21, 2021
Greg Grandison was extremely helpful and patient with my family and I, from the time we stepped foot on the lot until we drove away in our new VW. He had great understanding of the vehicle and it’s list of family and I, from the time we stepped foot on the lot until we drove away in our new VW. He had great understanding of the vehicle and it’s list of features. More
by TommyG
Employees Worked With
Greg Grandison
May 02, 2021
Jonathon made my buying experience the easiest possible!! He made sure I absolutely love the car first before anything else! No pressure and made sure I was comfortable with my decision. Never going anywhere He made sure I absolutely love the car first before anything else! No pressure and made sure I was comfortable with my decision. Never going anywhere for my next vehicle! ❤️ More
by marmar
Employees Worked With
Jonathon York
September 01, 2020
Buyer beware: I got a 2020 tiguan last month. My Buyer beware: I got a 2020 tiguan last month. My salesman (Taz) was awesome. The first problem was that all of their signage and television commerci Buyer beware: I got a 2020 tiguan last month. My salesman (Taz) was awesome. The first problem was that all of their signage and television commercials promised 6 months no payments. Got to the dealership, the sign out front said it as well. Both salesman and manager said they were no longer running that promo. When I got home that same day there was an add for the 6 month promo on facebook. I checked and it was also on their website. That was aggravating but not the biggest deal. The biggest problem was with lifetime loyalties and what we were told by multiple employees on the phone. We double and triple checked to make sure we understood our benefits Got to the dealership and they told us we were wrong and refused to offer us the services that MULTIPLE employees told us we were entitled to. We ever called right before we left for the dealership and were assured by an employee that everything was fine. The guy we spoke to once at their business said to my husband, "Im not sure who you talked to or what they were smoking but the answer is no." That's an unprofessional response and if we were wrong fine. We could own that. However, we were told incorrect information by at least 3 employees. Any business that cares at all about their reputation apologizes, compromises, and/or offers some sort of concession to the customer for their employees mistake. It's just good business. Then you retrain and clarify information with your staff so the mistake won't be repeated. Moral of the story...I love my tiguan but we are NEVER using any loyalty dealer again. More
by hsdjoyner
Employees Worked With
Taz
June 26, 2020
No Pressure Kate and Derek (Loyalty Toyota Brother) were Fantastic. Made the car buying experience actually enjoyable. They should sell cars together they're su Kate and Derek (Loyalty Toyota Brother) were Fantastic. Made the car buying experience actually enjoyable. They should sell cars together they're such a great team. One of the best parts of the experience was if you don't want to buy a Toyota, you walk next door and buy a VW, or Nissan. Great sales people and staff. Kenny and Robin Gailliot More
by RNK4Ever
Employees Worked With
Derek, Kate
