
Loyalty Volkswagen
Chester, VA
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Straight forward car buying. Takes the normal (i.e. forever) amount of time to process al the paperwork, but that is what it is. Taz Yung was my salesperson and was great to work Takes the normal (i.e. forever) amount of time to process al the paperwork, but that is what it is. Taz Yung was my salesperson and was great to work with. Worked out the framework of the deal via text message, didn't have to sit in the showroom all day long. Showed up, trade-in appraised for about what we agreed on, signed the papers. Did not really understand the "loyalty warranty" until I had a chance to sit an talk to Taz; full coverage of the powertrain and engine for the life of the car is a really great addition to a purchase. Thanks to all involved. More
Mark Solomon was EXCELLENT From set a time alive called in the rain he greeted me he offered me hot coffee even though I wasn’t staying asked me when did I want to get a vehicle returned to me and we pick in the rain he greeted me he offered me hot coffee even though I wasn’t staying asked me when did I want to get a vehicle returned to me and we pick a time Set the time of the hour it was still raining when I have a time he offered to go get my vehicle even though it was on maybe 20 feet away This might sound hokey but he treated me as if he was my son he really touched my heart along with that excellent service More
I have not every had any problems with the service at Loyalty Volkswagen. My service department rep was Michale Altizer and he helped me as soon as I pulled up in the bay. Very professional and courteo Loyalty Volkswagen. My service department rep was Michale Altizer and he helped me as soon as I pulled up in the bay. Very professional and courteous. The tech Evan A. brought my car around and into the bay once he was done (it was raining outside). Satisfied with my experience. More
Great convenient dealership. Andy helped us from beginning to end and could answer all of our questions. Decent test drive and we were ready to purchase. We will return again. Andy helped us from beginning to end and could answer all of our questions. Decent test drive and we were ready to purchase. We will return again. More
The guy who was helping me, Taz Yung, was very upfront and honest, that is what I absolutely look for in a sales person. He educated me on what I needed to know and advised me with options for the future. and honest, that is what I absolutely look for in a sales person. He educated me on what I needed to know and advised me with options for the future. Very good experience! More
My experience at loyalty was very easy. Andy Hook helped me from the moment I walked into the door. We took the car out for a test drive and he answered all my questions. I will definite Andy Hook helped me from the moment I walked into the door. We took the car out for a test drive and he answered all my questions. I will definitely purchase from there again. More
This makes the second car I’ve purchased Here,every one that I come in contact with Are very professional with attention to detail and my needs.it’s not “Like “ family These wonderful people are a new that I come in contact with Are very professional with attention to detail and my needs.it’s not “Like “ family These wonderful people are a new part Of my family. Relationships And connections I Will Cherish for life.it’s more Than them doing their job.they make sure The customer is satisfied and secure in The purchase (investment)thank you Every one and may God richly bless you. You All are such a Huge asset to the Dealership I really hope they recognize Your comment and Effort.🙏 More
The service department and especially Mr Mark Solomon always do an excellent job in helping me with all my needs with my VW. I cannot thank them enough. always do an excellent job in helping me with all my needs with my VW. I cannot thank them enough. More
Jonathon was awesome. He was super helpful and professional. Went above and beyond with me and my husband to make sure we got everything we needed and we were comfortable with the purchase. It’s n professional. Went above and beyond with me and my husband to make sure we got everything we needed and we were comfortable with the purchase. It’s not every day you find a fair and honest salesman. More
Lane took the time to find out what I was looking for. Compared cars with me and never rushed me. He took time to explain things or got others involved to help explain things. I was very satisfied with Compared cars with me and never rushed me. He took time to explain things or got others involved to help explain things. I was very satisfied with the level of customer service Lane provided. More