Back

Loyalty Volkswagen

Chester, VA

4.7
300 Reviews

16300 Loyalty Way

Chester, VA

23831

Directions

By Type

Showing 300 reviews

June 05, 2022

Straight forward car buying. Takes the normal (i.e. forever) amount of time to process al the paperwork, but that is what it is. Taz Yung was my salesperson and was great to work More

by J3B3L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taz Yung, Steve Exteres
May 26, 2022

Mark Solomon was EXCELLENT From set a time alive called in the rain he greeted me he offered me hot coffee even though I wasn’t staying asked me when did I want to get a vehicle returned to me and we pick More

by Redbird
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mr Mark Solomon
May 26, 2022

I have not every had any problems with the service at Loyalty Volkswagen. My service department rep was Michale Altizer and he helped me as soon as I pulled up in the bay. Very professional and courteo More

by camree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michale Altizer, Evan A.
May 18, 2022

Great convenient dealership. Andy helped us from beginning to end and could answer all of our questions. Decent test drive and we were ready to purchase. We will return again. More

by ochres.brays_0m
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy
May 13, 2022

The guy who was helping me, Taz Yung, was very upfront and honest, that is what I absolutely look for in a sales person. He educated me on what I needed to know and advised me with options for the future. More

by Namii
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taz yung
May 08, 2022

My experience at loyalty was very easy. Andy Hook helped me from the moment I walked into the door. We took the car out for a test drive and he answered all my questions. I will definite More

by Hoos Next
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Hook
April 30, 2022

This makes the second car I’ve purchased Here,every one that I come in contact with Are very professional with attention to detail and my needs.it’s not “Like “ family These wonderful people are a new More

by Piggott00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy hook ,Chad kranz,Dillon,savanna
April 22, 2022

The service department and especially Mr Mark Solomon always do an excellent job in helping me with all my needs with my VW. I cannot thank them enough. More

by Jbentes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
January 31, 2022

Jonathon was awesome. He was super helpful and professional. Went above and beyond with me and my husband to make sure we got everything we needed and we were comfortable with the purchase. It’s n More

by Cmvictor28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathon York
Feb 11, 2022 -

Loyalty Volkswagen responded

Hi there! Thank you so much for the kind feedback! We appreciate you and your business! We hope to see you again soon. Until then, take care and have a great weekend!

January 26, 2022

Lane took the time to find out what I was looking for. Compared cars with me and never rushed me. He took time to explain things or got others involved to help explain things. I was very satisfied with More

by Esanford04
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lane and unfortunately i can't eemeber the other guys name. He did the financing.information.
Feb 11, 2022 -

Loyalty Volkswagen responded

Hi there! Thank you so much for taking the time to leave a review. We truly appreciate it, you and your business. We look forward to working with you in the future. Until then, be well!

...
15
...