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Loyalty Volkswagen

Chester, VA

4.8
321 Reviews

16300 Loyalty Way

Chester, VA

23831

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Showing 321 reviews

June 01, 2025

Profeasional and kind. answered questions. Good service. Quick service. Explained fully the status of my vehicle More

by hopkinslavinia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT, Steve Exteres
June 01, 2025

Israel Lemons was outstanding fir a new sales team member. Very impressed with him. He went out of way to get us the answers we ask and made the overall experience the best I every had at a car deale More

by ddeal05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Israel Lemons
May 28, 2025

I recently had my car serviced at Loyalty Volkswagen, and I couldn’t be happier with the experience. From start to finish, the staff was professional, knowledgeable, and truly dedicated to customer satisfact More

by panadd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer, Steve Exteres
May 28, 2025 -

Loyalty Volkswagen responded

Thank you for taking the time to leave us this wonderful review and recommendation! Providing thorough and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

May 27, 2025

We had the privilege of working with Israel Lemmons. A wonderful individual and a very helpful salesman. He worked hard to make sure we were satisfied with our car purchasing experience. More

by dieterbergmann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Israel Lemmons
May 28, 2025 -

Loyalty Volkswagen responded

Thank you for sharing your positive experience with us. We are delighted that Israel provided you with top-notch service. Your satisfaction means so much to us. On behalf of the entire team- congratulations on your new vehicle!

May 24, 2025

Every time I visit I feel welcomed and comfortable that my vehicle will be be well taken care of.. More

by kendellcoleman14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
May 28, 2025 -

Loyalty Volkswagen responded

Thank you for your positive review! It is always our goal to ensure our guests are comfortable with their visit, and we are glad that our team consistently takes great care of you. We hope that you continue to choose us for all of your future automotive needs!

May 21, 2025

We've been very pleased with our experience at Loyalty Volkswagen in Chester. Great service at the purchase, but have really enjoyed working with Mike Altizer in Service. Our 2018 Tiguan has been mostly More

by cincygrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Altizer
May 22, 2025 -

Loyalty Volkswagen responded

Thank you for your wonderful review! Your safety and satisfaction are our utmost priorities, and we are glad that Michale consistently provides you with quality and efficient service. It is our pleasure to serve you and your Tiguan needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

May 14, 2025

Prompt, precise, and courteous service across all departments. Mike Altizer is the best service advisor I've ever had and has helped keep my Volkswagens running like new for over 7 years. More

by Daniel K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
May 14, 2025 -

Loyalty Volkswagen responded

Daniel, Thank you for your positive review! Offering quality and efficient service is so important to us, and we are glad that Mike has consistently provided you with nothing less over the years. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

May 02, 2025

I appreciate the response I received. The customer service is very good. Ashley Robertson the assistant service advisor was very helpful & pleasant to work with. More

by Pcanada92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
May 08, 2025 -

Loyalty Volkswagen responded

Thank you for your kind review! We are delighted that Ashley could be of valuable assistance to you. if there is ever anything more that we may help you with, please do not hesitate to give us a call.

May 01, 2025

I appreciate how Mike always takes care of me in the service department. Always very pleasantvand trusting More

by K Hunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
May 08, 2025 -

Loyalty Volkswagen responded

Thank you for your 5-star rating! Mike will be delighted to hear that you deeply value his service. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

April 28, 2025

Michale Alize professional great service and explain process easy to understand language just a great person More

by selj07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Apr 28, 2025 -

Loyalty Volkswagen responded

Thank you for leaving Michale this positive review! We are glad that he was both helpful and informative. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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