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Loyalty Volkswagen

Chester, VA

Overview
Reviews
4.7
305 Reviews
Call Dealership (804) 518-9300
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16300 Loyalty Way

Chester, VA

23831

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Showing 305 reviews

March 26, 2025

I feel there was Timely service and great communication from Mike Altizer. Services were rendered as request More

by Oambpm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Report | Print
Mar 27, 2025 -

Loyalty Volkswagen responded

Thank you for sharing your positive experience with us. Offering quality and efficient service is so important to us, and we are glad that Mike provided you with nothing less. We hope to see you again the next time you are in need of automotive service.

March 24, 2025

The service I received at this dealership was absolutely impeccable! The staff was knowledgeable and friendly! I will be buying another car there for my husband soon! More

by lajemeproduct@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron and the credit guy., Steve Exteres
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Mar 24, 2025 -

Loyalty Volkswagen responded

Thank you for your 5-star rating! Providing top-notch service is so important to us, and we are glad that our efforts met your satisfaction. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you and your husband with.

March 18, 2025

Thanks to Michale Altizer I had a great experience at Loyalty VW He was very informative and even concerned He is a great asset to your dealership service center! More

by FGCLPN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Report | Print
Mar 18, 2025 -

Loyalty Volkswagen responded

Thank you for leaving Michale this positive review! We are so glad that he provided you with a top-notch and informative experience. He definitely is an asset to our team and he will be delighted to hear of your kind words. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

March 14, 2025

I purchased my 2015 Jetta at Loyalty VW and Michale Altizer and the team at Loyalty have kept my car in great shape. Thank you! More

by kek_68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Report | Print
Mar 17, 2025 -

Loyalty Volkswagen responded

Thank you for your excellent review! We are so glad that Michale and the team consistently takes great care of you and your Jetta. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

March 12, 2025

As always my car was in great hands. Thank you Mike always perfect customer service. More

by wwinslow117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Mar 13, 2025 -

Loyalty Volkswagen responded

Winslow, Thank you for your time and feedback. We are grateful to hear that Mike was able to provide you with great customer service, he will be thrilled to hear your kind words, thank you. We look forward to the next time we service your vehicle!

March 05, 2025

Very professional and efficient once the parts arrived. Robert Wilson was very helpful by keeping me updated on the progress, timeline, and contact with my warranty provider. With his help I received the o More

by gmom3138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Willson
Report | Print
Mar 06, 2025 -

Loyalty Volkswagen responded

Thank you for taking the time to rate our dealership. We are glad that Robert took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

March 02, 2025

I had a very good experience and Robert Willson was very helpful. Thanks so much More

by sallianpride65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Willson, Steve Exteres
Report | Print
Mar 06, 2025 -

Loyalty Volkswagen responded

Thank you for your positive review! We are happy to hear that Robert took great care of you and ensured your experience with us was top-notch. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

February 28, 2025

A thank you to Michael Altizer and the service department for quick and easy work done on our Volkswagen. I was there at a busy time but was treated with prompt and courteous service. More

by Judy K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Altizer
Report | Print
Feb 28, 2025 -

Loyalty Volkswagen responded

Judy, Thank you for your positive review! We are happy to hear that Michael got your automotive needs efficiently taken care of. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

February 27, 2025

Fast service, great experience. My advisor was amazing and I will be recommending everyone I know. More

by arobertson091015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Robertson
Report | Print
Feb 28, 2025 -

Loyalty Volkswagen responded

Thank you for your wonderful review! We are happy to hear that our team provided you with a quick and efficient experience. Your kind recommendation means so much to us and we hope to see you again the next time you are in need of automotive service.

February 18, 2025

Mike is very nice and communicates well with His customers. I appreciate him taking time to answer questions. More

by pgnurse2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Report | Print
Feb 20, 2025 -

Loyalty Volkswagen responded

Thank you for taking the time to write this review. We are delighted to hear that Mike and the rest of the crew were able to provide exceptional customer service. If there is anything else we can do to assist you, please let us know. We would love to help.

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