Loyalty Chevrolet Cadillac

The mechanics always do an excellent job. The assistant service manager, Nikki Harmon, is very professional and works very hard to ensure the entire service experience, from appointment sche The assistant service manager, Nikki Harmon, is very professional and works very hard to ensure the entire service experience, from appointment scheduling to job completion, is satisfactory. She keeps you informed and updated throughout the entire process. More

I was in a panic situation. It was late afternoon on the day before Thanksgiving, a tire wasn’t holding air, a tire store told me it couldn’t be patched and not to drive it the It was late afternoon on the day before Thanksgiving, a tire wasn’t holding air, a tire store told me it couldn’t be patched and not to drive it the next day to various family gatherings, and to bring the car back the day after Thanksgiving for four replacement tires at the cost of $1456. I had just turned 30,000 miles on this set of top of the line tires, so there was plenty of tread left. Within the past month, I had faced several thousand dollars of other (not car related) unexpected expenses, so this news hit hard. On my way home, I thought to stop at Loyalty Chevrolet Cadillac. I’ve dealt with their service team in the past and have always had a good experience. Since it was the end of the day right before a holiday, I didn’t know if they would be able to help me. Trey Kight listened to my situation and offered to take a look despite the hour. He and Rigo quickly discovered the problem area and determined that the tire could indeed be patched. They handled the situation on the spot and I was soon on my way with a $35 bill, saving me well over $1000 and freeing me up to enjoy my Thanksgiving stops. Thank you Trey! Trey and the Loyalty service team have once again come through as knowledgeable, polite, and professional. More

I purchased my 2024 Cadillac Lyriq from Loyalty Cadillac in October 2024. Three weeks later my vehicle received a 5 inch scratch, resulting in me visiting the Loyalty Cadillac Collision Center for repair of in October 2024. Three weeks later my vehicle received a 5 inch scratch, resulting in me visiting the Loyalty Cadillac Collision Center for repair of the scratch. I found the collision center staff to be courteous and the bodywork was exceptional. I received my vehicle back clean and on the date promised, with the staff keeping me informed of the status of my car. I would highly recommend Loyalty Cadillac for sales, service, and collision repair. More

Nikki is always extremely professional, knowledgeable and helpful. Service technicians are cosistently good. I am so glad that i am part of the Loyalty Chevrolet family helpful. Service technicians are cosistently good. I am so glad that i am part of the Loyalty Chevrolet family More

I’m an out of town traveler with a vehicle that needed a repair. Kait Ussery took me in for needed repairs without appointment and kept me apprised daily until the repairs were done. Can’t thank her enough repair. Kait Ussery took me in for needed repairs without appointment and kept me apprised daily until the repairs were done. Can’t thank her enough for getting me back on the road! More

Kirk Tajirian answered all my questions and solved my auto problem in a timely manner. I always look forward to working with him. auto problem in a timely manner. I always look forward to working with him. More

Mallory bishop is always kind and patient she does a wonderful job of going above and beyond in communicating to help you understand when there is a problem wonderful job of going above and beyond in communicating to help you understand when there is a problem More

My Service Rep, Kaitlyn Ussery, was very friendly, knowledgeable & helpful. She also followed up to be sure I was satisfied. The Service Tech, also went to the trouble of sending me a video of the und knowledgeable & helpful. She also followed up to be sure I was satisfied. The Service Tech, also went to the trouble of sending me a video of the underside of my car - very helpful! More