Loyalty Chevrolet Cadillac

Excellent service from Kaitlyn Ussery. Quick oil change and service during my time at the dealership. Very pleasant wait time. Quick oil change and service during my time at the dealership. Very pleasant wait time. More

My service advisor ,Kaitlyn Ussery, is a true professional. She is very knowledgeable, courteous and capable. She always knows What the status is and and completes work in a timely manner whi professional. She is very knowledgeable, courteous and capable. She always knows What the status is and and completes work in a timely manner which is very important to me as I wait. kait is a pleasure to work with and is certainly capable for positions of higher responsibility. More

The entire process went well. In and out much quicker than I expected. Kaitlyn was outstanding. She will be my advisor from this point on. In and out much quicker than I expected. Kaitlyn was outstanding. She will be my advisor from this point on. More

What Others Say I am very happy with my experience at Loyalty Chevrolet Cadillac in Williamsburg, Virginia. Mallory and her team always proides great , outstanding customer service. Loyalty Chevrolet Cadillac in Williamsburg, Virginia. Mallory and her team always proides great , outstanding customer service. More

The service department at Loyalty doesn’t treat you like a customer but as a family! The most attentive service department I’ve been to. Nicky was exceptional and a delight to work with. a customer but as a family! The most attentive service department I’ve been to. Nicky was exceptional and a delight to work with. More

I am very happy with my experience at Loyalty Chevrolet Cadillac in Williamsburg, Virginia. Pamela Jaworski helped me find the perfect car for my needs. She was/is very thorough throughout the buying exp Cadillac in Williamsburg, Virginia. Pamela Jaworski helped me find the perfect car for my needs. She was/is very thorough throughout the buying experience. A true professional. Additionally, Jonathan took the extra step to introduce himself and make sure I was pleased with my buying experience. I highly recommend this dealership for your car buying experience. More

Kati Ussery has been my service advisor on two Cadillac vehicles. I met Kati when I had purchased a Cadillac CT5-V from another dealer but didn’t like the services provided by that dealer. I changed my ser vehicles. I met Kati when I had purchased a Cadillac CT5-V from another dealer but didn’t like the services provided by that dealer. I changed my servicing dealership to Loyalty Cadillac and Kati was my assigned service advisor. Because of the services performed under Kati’s direction, when I was in the market for a new Cadillac, I purchased my new car from Loyalty. I have also had the new vehicle serviced by Loyalty Cadillac with Kati Ussery as my service advisor. I’m happy with the sales and service department at Loyalty Cadillac. More

Mallory Bishop was prompt and pleasant. My car was taken in for service at exact time of my appointment, and the oil change and air in tires was performed quickly, and I was out in 40 minu My car was taken in for service at exact time of my appointment, and the oil change and air in tires was performed quickly, and I was out in 40 minutes. I was very happy. More

The mechanics always do an excellent job. The assistant service manager, Nikki Harmon, is very professional and works very hard to ensure the entire service experience, from appointment sche The assistant service manager, Nikki Harmon, is very professional and works very hard to ensure the entire service experience, from appointment scheduling to job completion, is satisfactory. She keeps you informed and updated throughout the entire process. More

I was in a panic situation. It was late afternoon on the day before Thanksgiving, a tire wasn’t holding air, a tire store told me it couldn’t be patched and not to drive it the It was late afternoon on the day before Thanksgiving, a tire wasn’t holding air, a tire store told me it couldn’t be patched and not to drive it the next day to various family gatherings, and to bring the car back the day after Thanksgiving for four replacement tires at the cost of $1456. I had just turned 30,000 miles on this set of top of the line tires, so there was plenty of tread left. Within the past month, I had faced several thousand dollars of other (not car related) unexpected expenses, so this news hit hard. On my way home, I thought to stop at Loyalty Chevrolet Cadillac. I’ve dealt with their service team in the past and have always had a good experience. Since it was the end of the day right before a holiday, I didn’t know if they would be able to help me. Trey Kight listened to my situation and offered to take a look despite the hour. He and Rigo quickly discovered the problem area and determined that the tire could indeed be patched. They handled the situation on the spot and I was soon on my way with a $35 bill, saving me well over $1000 and freeing me up to enjoy my Thanksgiving stops. Thank you Trey! Trey and the Loyalty service team have once again come through as knowledgeable, polite, and professional. More