Lou Sobh Kia

I purchased a new 2025 Kia carnival from Carriage Kia of Woodstock on July 10, 2024. I encountered that the Vehicle was not starting on July 23 and requested roadside assistance to jump. They could not kee Woodstock on July 10, 2024. I encountered that the Vehicle was not starting on July 23 and requested roadside assistance to jump. They could not keep the vehicle on after jumping, so they had to tow it to Lou Sobh Kia. The vehicle was driven 495 miles at this time. After 2 days Lou Sobh's service manager got back with an estimate of $8028.46 They said someone reverse-jumped the vehicle and burnt the alternator, Wiring harness and ECU. They kept the vehicle with them for more than 18 days and said that I needed to pay the above price to get the vehicle fixed. Eventually, I contacted Carriage Kia and they towed the vehicle back to Woodstock and they fixed it within 6 days without any charge to me. They only had to replace the fuse to fix the vehicle. I was extremely stressed at that time as I was left without my primary vehicle and had to uber, rent a car or Taxi around for day-to-day things. They were essentially trying to charge me more than $8000 for fixing something that was not broken. BE AWARE OF SUCH More

Alexis Patton was amazing! She was very knowledgeable and patient. She made the purchase go very smoothly. She was very knowledgeable and patient. She made the purchase go very smoothly. More

Jeremy is always so attentive and patient. He not only did my recall inspection but he answered a question about a function of the car that I was not clear on. He actually guided me through He not only did my recall inspection but he answered a question about a function of the car that I was not clear on. He actually guided me through the process! He’s the best!! More

Went to drop of my car for an appointment and because I didn’t know the name of my warranty that I have (due to the lack of sleep and work a 11hrs xxxx and not getting off till 1am) the employee may was ru didn’t know the name of my warranty that I have (due to the lack of sleep and work a 11hrs xxxx and not getting off till 1am) the employee may was rude and rolled his eyes at me. Once I went and figured it out and came back to tell him he just huffs and puffs and throws his hands out in irritating formation. I’m sorry but if you can’t deal with people then don’t work with people and this is not the first time he has been rude. He has been rude to my mother when she has dropped of my car for me (due to me being a single mom and having a full time job makes it harder.) this is unacceptable. More

Dealership had plenty of inventory to choose from; everyone was very attentive and tending to our needs. Our consultant, William Castaneda was exceptional everyone was very attentive and tending to our needs. Our consultant, William Castaneda was exceptional More

Phillip, my car salesman, was professional and couteous. Quick and easy transaction. I would buy from him again. Quick and easy transaction. I would buy from him again. More