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Lou Sobh Kia

Cumming, GA

Overview
Reviews
Vehicles
4.9
1,011 Reviews
Call Dealership (678) 679-7300
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1135 Buford Rd

Cumming, GA

30041

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Showing 1,011 reviews

November 25, 2021

Service member was exceptionally courteous. I was in and out at a reasonably good time. More

by Shawn M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Harmon
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Jan 14, 2022 -

Lou Sobh Kia responded

Thank you for the 5-star review and for choosing Lou Sobh Kia! We are happy to hear you had a great experience with us! We appreciate your loyalty and look forward to serving you in the future!

Helpful
November 19, 2021

Great service and comfortable waiting area. Provides prompt shuttle service when needed. Have used their service department for 2 different Kia vehicles for years. More

by Rdalton04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Harmon
Report | Print
Jan 14, 2022 -

Lou Sobh Kia responded

Thank you for the 5-star review and for choosing Lou Sobh Kia! We are happy to hear you had a great experience with us! We appreciate your loyalty and look forward to serving you in the future!

Helpful
November 15, 2021

The service experience was horrible, Based on the service team work, I found them to be very dishonest and can’t be trusted. More

by vmalakius
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nida Khamphouvong, Stephanie Harmon, Jeff Christian
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Jan 14, 2022 -

Lou Sobh Kia responded

Could you give us more information on your experience? We would like to understand what happened.

Helpful
November 07, 2021

The staff with Lou Sobh have always been polite and nice to deal with when having work completed on my vehicle. More

by Terry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy , Rusty Sosebee, Jeff Christian
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Helpful
November 06, 2021

I came for a simple break job. The breaks were put on the car upside down and backwards. I contacted the service department who didn't believe me and wouldn't take ownership of the issue. To More

by Shannonoc2012
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Christian
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Helpful
October 26, 2021

Excellent service appointment. Waited for the work to be completed. Waiting area is spacious, clean and comfortable. Jeff Christian is terrific! Very well done Lou Sobh Kia! Highly recommended! More

by boblanning
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Christian
Report | Print
Helpful
October 18, 2021

Great service completed within the expected timeframe; very knowledgeable staff. We have purchased 4 Kias from this dealership More

by Wzenallis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Harmon
Report | Print
Helpful
October 18, 2021

Excellent service. Great communication. No issues. Would highly recommend. Will make my primary service center. More

by glencroc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Christian
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Helpful
October 16, 2021

Everyone was extremely helpful. No pressure to buy, they simply provided the info I asked for and answered all my question. Best experience I’ve had at a car dealership. The entire prowess was much quicker More

by drizzit72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Griemes
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Helpful
October 16, 2021

Fast, courteous, friendly, wait time was okay, i do not have time for this, change to optional More

by Carlton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Crawford
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Helpful
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