Lou Sobh Kia

I had a wonderful experience at Lou Sobh Kia. The service department was clean and the gentleman that checked my Kia in was extremely nice and explained everything that was going to be done. The service department was clean and the gentleman that checked my Kia in was extremely nice and explained everything that was going to be done. More

Jeff was great. The delivery was on point. I would recommend the dealership to others The delivery was on point. I would recommend the dealership to others More

Setting up the maintenance and recall work was very easy. Helpful staff at check in. Nice waiting facilities. Quick service that appears to be top quality. Helpful staff at check in. Nice waiting facilities. Quick service that appears to be top quality. More

Was kept up to date with phone calls and text messages. Best thing….Firestone told me I needed new brake pads and rotors which would have cost $1,000+…Kia Service assured me my brakes were just fine and n Best thing….Firestone told me I needed new brake pads and rotors which would have cost $1,000+…Kia Service assured me my brakes were just fine and nothing needed to be replaced! More

Great customer service! Everyone was friendly and helpful. Made the car buying experience more enjoyable. Our sales rep Tim was great! Everyone was friendly and helpful. Made the car buying experience more enjoyable. Our sales rep Tim was great! More

We were concerned when the engine indicator began flashing and our KIA went into limp home mode, because we knew about the possibility of engine failure with certain model years. We had the car towed flashing and our KIA went into limp home mode, because we knew about the possibility of engine failure with certain model years. We had the car towed to Lou Sobh and it turned out that it did need a replacement engine. We were worried that our car would be there for two months waiting for parts, and we were also worried about getting the runaround on the warranty. But Lou Sobh did the engine testing within about a week, got authorization from KIA, and ordered the new engine promptly. Once it arrived, they installed it within a few days. They even fixed another issue that they noticed while doing the main job. We were able to drive off with a brand new engine, and a warranty extended to 15 years or 150,000 miles on the power train. The service manager, Jeff, kept up updated and always returned messages. While this was a worrisome situation initially, Lou Sobh really reduced our stress by standing by the warranty and doing the work quickly and properly. So far, it's like a new car. More