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Lou Sobh Kia

Cumming, GA

4.8
1,114 Reviews
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1135 Buford Rd

Cumming, GA

30041

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Showing 1,114 reviews

July 30, 2025

Great experience - I was in and out in under two hours with a great new car More

by sloanr315
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Krum
July 29, 2025

Great service. Kept me informed of everything going on and what I could put off until next service. I do wish they would not move my seat, takes forever to get it More

by bbrandta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ShaikIm Jenks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

Lou Sobh Kia responded

Thank you for your review! We're glad you were happy with the service and communication. We'll make a note about the seat adjustment and do our best to improve that for future visits.

July 28, 2025

It feels like the bare minimum. For service, they should have a service person be more interested in what you are asking. My check engine light was on and it was like pulling teet More

by export04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ShaikIm Jenks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Lou Sobh Kia responded

Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating that must have been. Your concerns are important, and we’ll be addressing this with our service team to ensure better communication and support moving forward.

July 24, 2025

I was told on the phone while making an appointment for my first oil change that it would be free, and it was confirmed free on the phone, and once I arrived, they told me it was not going to be free and t More

by srs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ShaikIm Jenks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Lou Sobh Kia responded

We're sorry for the confusion and frustration this caused during your visit. What you were told over the phone should absolutely match what happens in-store. We’ll be in contact to look into what happened and do our best to make it right.

July 17, 2025

Great service and sale rep (Alexis). We've bought 3 cars from her and Lou Sobh because they are upfront, honest, and friendly. Hats off to the internet and finance managers as well. T More

by vacommish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ShaikIm Jenks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aleixs Mattox
Jul 17, 2025 -

Lou Sobh Kia responded

Thank you for your continued support and loyalty! We’re thrilled to hear Alexis and our team—sales, internet, finance, and service—have all made your experience a great one. We truly appreciate you!

July 17, 2025

Excellent costumer service . I make an appointment and get there early and did not complain and take my car.. last than 30 Min my car was rready . More

by Denise bastos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ShaikIm Jenks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Lou Sobh Kia responded

Thank you! We’re happy to hear your service was quick and smooth. We appreciate you choosing us!

July 16, 2025

Extraordinary service from Liam and the rest of the staff. Had a wonderful experience buying a car More

by jderegil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liam
Jul 16, 2025 -

Lou Sobh Kia responded

Thank you! We're so glad to hear Liam and the team provided extraordinary service. We're thrilled you had a wonderful car-buying experience—enjoy your new vehicle!

July 15, 2025

tough to get in touch with a service manager to get response for service update. More

by reviewer
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ShaikIm Jenks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Lou Sobh Kia responded

Thank you for your feedback, and we’re sorry to hear it’s been difficult to get an update. That’s not the level of service we aim to provide. For direct assistance, please contact our Service Manager, Justin Britt, at (470) 253-6013. He’ll be happy to help get you the information you need.

July 13, 2025

They were very professional and respectful of my time. Answered all my questions, very responsive to my needs. More

by lalitb12345
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ShaikIm Jenks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Lou Sobh Kia responded

Thank you! We're glad our team was professional, respectful, and responsive to your needs. We appreciate your feedback!

July 12, 2025

Went in due to a check engine issue. They fixed the issue before I could finish my coffee. Was not expecting such a fast response. Was in and out is less than 15 minutes. Great Work! More

by citybubba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ShaikIm Jenks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Lou Sobh Kia responded

Wow, thanks for the shoutout! We're glad we could fix the issue quickly and get you back on the road fast. Appreciate your feedback!

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