Lou Sobh Honda

Shelby Anderson was a joy! She was informative, friendly, and patient! She made my car buying experience easy and fun! No pressure! I appreciated her experience and effort She was informative, friendly, and patient! She made my car buying experience easy and fun! No pressure! I appreciated her experience and effort! More

Good dealership, great car! Not a big fan of the approach that I received from the salesman. Not a big fan of the approach that I received from the salesman. More

Everyone I encountered was kind and courteous. Much has changed since the last time I purchased a new car, and Devin took the time to make sure I understood everything and answered all my question Much has changed since the last time I purchased a new car, and Devin took the time to make sure I understood everything and answered all my questions fully. More

We drove from Richmond, VA to Cumming, GA on vacation with the plan to “hopefully” buy a new 2025 Honda Odyssey. (Low inventory and no break from full MSRP pricing pushed us out of Virginia). The e-Q with the plan to “hopefully” buy a new 2025 Honda Odyssey. (Low inventory and no break from full MSRP pricing pushed us out of Virginia). The e-Quote we received for the 2025 and my 2013 trade in was a first for me in 30 years - low pressure, “here’s our offer” was remarkable. The final estimate was close, and very fair for both Lou Sobh and us. Overall, fabulous experience with the Lou Sobh dealership. The salesman, Joseph Allen was exceptional. He almost immediately texted me after the eQuote (at my request) and kept the comms very high and quality through the process. The Honda auto quality sells the product, the Honda salespeople facilitate the transaction. Great job to Joseph for the December 2024 salesperson of the month - we were happy to hear we helped this fine salesman with the 12/2024 award. Our Finance Business rep, Andrew Fabec, who finalized our loan, paperwork, and got us on our way was an absolute magician. He was able to quickly find the Virginia DMV paperwork needed to complete the transaction for us in Cumming, GA (out of state). The iPad/electronic process was excellent and we were on our way. (Thanks again, Andrew!) Negative: Honda Finance/Fraud department. We had to wait 6 hours (!!!!) for Honda Fraud to verify our Credit Report Un-Freeze and Identity to complete the loan. (I had a backup plan with Navy Federal Credit Union and they completed this task in 5 minutes). Dear Honda Fraud - my wife was in a Honda dealership with her ID… why did it take you 6 hours to call us? (This almost cost Lou Sobh and us this deal). This wait drove my “average” score below for Honda Finance Corporation. No fault to the Lou Sobh dealership. Overall, when my 2017 Honda Ridgeline Black Edition needs to be updated (love my truck), I would again drive to Cumming, GA for another Lou Sobh deal. Quality cars, excellent customer care, my kids loved your hot chocolate, and wife loves her new 2025 Honda Odyssey Elite. I bought my 2013 Honda Odyssey touring in Knoxville, TN brand new and traded it with 221,000 miles. Kids were very sad to see their “old van full of memories” go to a new home, but we love our updated 2025. We’re headed back to Virginia today and loving the ride! I added a Google Review, Instagram hashtag posting, and Facebook comment on the Lou Sobh facebook page. Thanks again, Joseph Allen! I’ll come see you when I’m ready to upgrade my 2017 Honda Ridgeline! More

Kim Carr was very nice and helpful through the process. She was helpful in helping me make a decision on the right car for my husband and I. We appreciate the correspondence of the team. Thanks She was helpful in helping me make a decision on the right car for my husband and I. We appreciate the correspondence of the team. Thanks More

My salesman, Steve, was extremely knowledgeable in both the pricing and the accessories. Very nice experience! the pricing and the accessories. Very nice experience! More

What a lovely experience. They definitely have a customer for life in me. The experience was unmatched and I look forward to continuing business in the future. They definitely have a customer for life in me. The experience was unmatched and I look forward to continuing business in the future. More

Getting my services done at Lou Sobh is really easy and their service agents are fantastic. They take of the car well and ensure timely delivery their service agents are fantastic. They take of the car well and ensure timely delivery More

Amazing service, friendly staff, and high-quality products. Truly exceeded my expectations. Highly recommended! Very Happy products. Truly exceeded my expectations. Highly recommended! Very Happy More

Lots of waiting. Limited inventory. Jacob (sales manager) was excellent. Jimmy (salesman) was a bit disorganized and less than knowledgeable Car was not properly cl Limited inventory. Jacob (sales manager) was excellent. Jimmy (salesman) was a bit disorganized and less than knowledgeable Car was not properly cleaned upon delivery. Never got explanation of features. Still trying to get through users manual. More