This is a great place to take your Honda for service.
They are very courteous and professional, communicating about everything before repairs and afterwards.
They are very courteous and professional, communicating about everything before repairs and afterwards.
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by mtaylor71
Verified Customer
Verified Customer
Other Employees Tagged:
Laith Younis
Normally, my experiences are quite well with this
dealership, however, this most recent visit it took them 3 1/2 hours to perform an oil change in tire rotation. I was told the maximum of 1 to 2 hour
dealership, however, this most recent visit it took them 3 1/2 hours to perform an oil change in tire rotation. I was told the maximum of 1 to 2 hours luckily I took a Uber home because I would've been very upset waiting for that long for such a basic maintenance.
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by Atlasfire
Verified Customer
Verified Customer
Other Employees Tagged:
Laith Younis
Aug 20, 2026 -
Lou Sobh Honda responded
Thank you for your feedback and for being a loyal customer of Lou Sobh Honda. We sincerely apologize for the extended wait time during your recent oil change and tire rotation visit. We understand that 3½ hours is much longer than anyone should expect for routine maintenance, and we regret the inconvenience this caused.
As you mentioned, your previous experiences with us have been positive, and we are disappointed that we fell short during this visit. This time of year is particularly challenging as many of our college employees return to school, creating staffing shortages in our Express Service department. We are actively hiring additional Express Technicians and investing significant time in training new team members so we can restore the level of service our customers expect and deserve.
We appreciate your patience and understanding as we work through this transition period. Please know that our goal is to have these staffing and training challenges behind us well before your next visit. Thank you for your continued business, and we hope to have the opportunity to provide you with the quick and efficient service you've come to expect from our team.
- Heather Cullen, Service Manager
Lou Sobh Honda
Diagnosed my problem quickly and fixed fast.
.. couldn't be happier All under warranty was a bonus
.. couldn't be happier All under warranty was a bonus
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by Davidaeitel
Verified Customer
Verified Customer
Other Employees Tagged:
Laith Younis
Aug 18, 2026 -
Lou Sobh Honda responded
Thank you for the great review! We’re so glad Laith and our service team were able to quickly diagnose and take care of the issue. We appreciate you choosing Lou Sobh Honda and are happy everything was handled under warranty!
Best service and an even better experience !
Highly recommended this service center for all your Honda needs.
Highly recommended this service center for all your Honda needs.
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by FASSIUDDINSHAFI
Verified Customer
Verified Customer
Service Price Transparency
Jul 08, 2026 -
Lou Sobh Honda responded
Thank you for your kind words! We're thrilled to hear you had such a great experience with our service team. We truly appreciate your recommendation and look forward to taking care of all your Honda service needs in the future!
My experience at the dealership was excellent.
My service advisor, Laith, was friendly, professional, and kept me informed throughout the entire process. He answered all of my questions, made sure
My service advisor, Laith, was friendly, professional, and kept me informed throughout the entire process. He answered all of my questions, made sure everything was handled efficiently, and made the experience smooth and stress-free. I really appreciated his great customer service and would be happy to work with him again.
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by Mackenzie.clay2002
Verified Customer
Verified Customer
Other Employees Tagged:
Laith Younis
Jul 08, 2026 -
Lou Sobh Honda responded
Thank you for your wonderful review, Mackenzie! We're thrilled to hear Laith provided friendly, professional service and kept you informed throughout your visit. It's great to know he made your experience smooth and stress free. We truly appreciate your trust and look forward to serving you again!
Very communicative, reliable and dependable Laith
respected my schedule and immediately addressed my concerns Great customer service
respected my schedule and immediately addressed my concerns Great customer service
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by Zena.ann
Verified Customer
Verified Customer
Other Employees Tagged:
Laith Younis
Jul 01, 2026 -
Lou Sobh Honda responded
Thank you for your kind review! We're so glad Laith kept you informed, respected your schedule, and addressed your concerns promptly. We appreciate your trust in Lou Sobh Honda and look forward to seeing you again!
Laith was honest, quick to diagnose the problem and
stayed in contact with progress on the repair.
stayed in contact with progress on the repair.
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by Ramblinwreck96
Verified Customer
Verified Customer
Other Employees Tagged:
Laith Younis
Jul 01, 2026 -
Lou Sobh Honda responded
Thank you for the wonderful review! We're glad Laith provided honest communication, diagnosed the issue quickly, and kept you updated throughout the repair. We appreciate your trust in Lou Sobh Honda!
I have many options however I always go to Lou Sobh.
The service is great on point and the people that work there is always great.
The service is great on point and the people that work there is always great.
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by DIGNAMAKI
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2026 -
Lou Sobh Honda responded
Thank you for your continued trust in Lou Sobh Honda! It means a lot to know you continue choosing us, and we're glad Laith and our team consistently provide the great service you deserve. We look forward to seeing you again!
Laith was knowledgeable and efficient making the whole
experience less stressful. My car was taken care of in a timely fashion.
experience less stressful. My car was taken care of in a timely fashion.
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by Sheila B.
Service Price Transparency
Jun 22, 2026 -
Lou Sobh Honda responded
Thank you for the kind words, Sheila! We're so glad Laith made your visit to Lou Sobh Honda less stressful and got you back on the road in a timely manner. We appreciate your support and look forward to seeing you again!
Laith was wonderful!
I always take my car to the Lou Sobh Honda when I need major repairs done, because I know they'll do it right.
I always take my car to the Lou Sobh Honda when I need major repairs done, because I know they'll do it right.
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by Anne
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2026 -
Lou Sobh Honda responded
Thank you for the wonderful review, Anne! We're delighted to hear that Laith provided such a great experience. We truly appreciate your continued trust in Lou Sobh Honda for your vehicle's service and repair needs. We look forward to serving you again in the future!
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