
Lou Fusz Toyota
St Louis, MO
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I would strongly urge people to shop around before using this dealership. They have the most aggressive pricing and billing practices I have ever seen.($180/Hr) I took my car here for a simple brake job and this dealership. They have the most aggressive pricing and billing practices I have ever seen.($180/Hr) I took my car here for a simple brake job and oil change. $580 later I am leaving. While waiting I made some phone calls and found that they are 40% higher on pricing than other repair shops in the area and they marked up the price of a part 100%.at the least. I priced my exact services at another toyota dealership and it came out to $335. This dealership called me about my reviews and then lied to me again about the price of a part they had to buy. They want me to think they pay the same amount as the public. LOL. At least they offered to refund me some of my crazy bill but my position stays the same. Don't make the same mistake I made, shop around and don't even waste your time going here. It is not the fault of the consumer that dealerships are not gettting the inventory they need to supplement their income with sales. This is gouging and taking advantage of the uneducated consumer at its best. If I didnt bring in my own parts for the repair, my bill would be over $1000 for a brake job and oil change. I called several repair facilities and they were WAY cheaper. Learn from my mistake. ALSO, I was billed for 3.8 hours and I was only at the dealership for 2.5 hours, 30 minutes of which was waiting for a part with no work being done, so they did pretty well in the hourly mark up department as well. Finally there is the alignment checking trick that they did to me. Told me my alignment was off. I went to a tire store and they checked it for free. It was perfect, in fact the store said I should expect to get over 85K miles out of my tires!!! Be careful, this is one of thousands of dealerships that are struggling due to a lack of sales. More
Tyler was great from the beginning to the end of the car buying process! The customer service that I received was wonderful. I definitely recommend Lou Fusz Toyota. buying process! The customer service that I received was wonderful. I definitely recommend Lou Fusz Toyota. More
Josh was excellent in guiding us through an online shopping experience. He was friendly, stayed in touch and very patient with our 101 questions! Coming in to the dealership and working through prici shopping experience. He was friendly, stayed in touch and very patient with our 101 questions! Coming in to the dealership and working through pricing, trade-in and financing was so easy! Everything was straight forward and details were clearly explained. Best car buying experience we've had! We will be recommending Josh and team to friends and family! We love our new Highlander! More
I purchased a carolla hatchback and it was such a smooth transaction! I began my search online and was approved for a car loan at cap 1 online. Josh McEwan contacted me via text from there and was very, ver transaction! I began my search online and was approved for a car loan at cap 1 online. Josh McEwan contacted me via text from there and was very, very patient as we worked through the details of purchasing a new car in a time when cars are sold before they hit the lot. He helped me find something that was practical (and would be here in two weeks!!!!) and also fun. When the car arrived he contacted me and was again very patient and kind while he taught me how to use the features of my new car and helped me download the ap. I really had a great experience. I appreciate that the car arrived so fast and most of the work was handled before I even arrived. Such a seamless experience. More
We recently purchased our Hyundai Tuscan on 04/15/22 from Lou Fusz. The salesman that WE had the pleasure of making our purchase from was Joshua McEwan! He made everything so comfortable and was NOT in anywa Lou Fusz. The salesman that WE had the pleasure of making our purchase from was Joshua McEwan! He made everything so comfortable and was NOT in anyway pushy! We had been to many dealerships before coming to Lou Fusz and every single salesman that we had came in contact was rude and pushy! Josh on the other had made everything so smooth, easy, and comfortable! He was extremely helpful and knowledgeable about the car and every other aspect of the process! I will 100% send my family and friends to deal specifically with him at Lou Fusz!! I will also be making future purchases with him!! Thank you so much Josh! You are absolutely amazing at your job!!! More
Worked with Sales Consultant Jeremy Danziger on my 2022 Highlander Hybrid Platinum order and purchase. Had a great buying experience. Jeremy always answered my questions quickly. When I purchased the ve Highlander Hybrid Platinum order and purchase. Had a great buying experience. Jeremy always answered my questions quickly. When I purchased the vehicle on 4-15-22, there were no surprises. Everything went as I expected. Tony Castiglioni also helped on the 15th answering my questions and walking through the Highlander features with me. Would recommend Lou Fusz to anyone. ----Gary Roemersberger More
Jim Donohue stayed with me throughout the ordering and sale process, and was there for the closing. He was always clear our dealings I would buy from him again. sale process, and was there for the closing. He was always clear our dealings I would buy from him again. More
Our buying experience was super easy and quick. Chad Meyers was great in helping us get our new car. Provided timely updates and was very accommodating in tending to our needs. Chad Meyers was great in helping us get our new car. Provided timely updates and was very accommodating in tending to our needs. More