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Lou Fusz Toyota

St Louis, MO

4.9
3,583 Reviews

10725 Manchester Rd

St Louis, MO

63122

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Showing 3,583 reviews

November 23, 2010

Linda was great from the moment we walked in, 30 minutes until closing and drenched from the downpour. She found out what we were interested in and even went outside with us in the not-so-pleasant weather t More

by dhbolyard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Taylor
November 23, 2010

I had gone on KellyBlueBook.com to obtain information about a new Avalon. KellyBlueBook in turn sends e-mails to area dealers to notify them of my interest. Nancy Schubert was the only person that foll More

by joycewelborn
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Schubert
November 22, 2010

Quoted good price. Chip was very familiar with the vehicle and could answer all questions. New vehicle was delivered before time promised. There was absolutely no hassel in the delivery process. Ch More

by Purchasing1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chip Braden
November 22, 2010

Great Service, answered all my questions on time, kept in touch all the time withou being annoying. The price of the car was good and they worked with me with my credit and my trade in in a professional man More

by rvalemania
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Taylor
Nov 22, 2010 -

Lou Fusz Toyota responded

Thank you for giving us an opportunity to earn your business. We appreciate the positive feedback. Enjoy your new vehicle. Louie Trevino General Sales Manager Lou Fusz Toyota

November 21, 2010

Hello, This is a follow-up and is not a retraction of Hello, This is a follow-up and is not a retraction of my experience with Linda, my sales person. I was rather dissapointed with the attitude and pr More

by sedwick64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cook
Nov 21, 2010 -

Lou Fusz Toyota responded

My dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. On behalf of Lou Fusz Toyota, I apologize for the experience you describe. It is our goal for every customer to be 100% completely satisfied with every aspect of their transaction. From the greeting you receive, through your ownership period. Please feel free to contact me Monday morning, should you wish to discuss your experience futher. My direct number is 314-835-5001. Sincerely, Louie Trevino General Sales Mgr Lou Fusz Toyota

November 21, 2010

great salesperson an service before the sale..appreciated the service an the car wash when the salesman david timmerman came to my house to show me the car. I had seen the car on the lou fusz website an did More

by rocker123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
david timmerman
Nov 21, 2010 -

Lou Fusz Toyota responded

Thank you for your business, and for taking time to share your positive feedback. Louie Trevino General Sales Mgr Lou Fusz Toyota

November 21, 2010

We really liked David. He was very friendly and helpful. Really, all the staff we came across was helpful. Even the guy named John that helped us with our extended warrenty. And, they are very close by so w More

by Janet Whalen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Timmerman
Nov 22, 2010 -

Lou Fusz Toyota responded

Janet, Thank you for your business. We appreciate you taking the time to share your experience here. Louie Trevino General Sales Manager Lou Fusz Toyota

November 21, 2010

From the initial contact through happy Toyota ownership and successful service visits, this Toyota dealer has reversed my previous experience of dealerships. Nancy Schubert was an excellent salesperson, ne More

by kmondale0412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Schubert, Louie Trevino & service department
Nov 22, 2010 -

Lou Fusz Toyota responded

Mrs Mondale, Thank you so much for the kind words. It was a pleasure meeting you, and we really appreciate your business. Glad to see you are loving your Prius. Louie Trevino General Sales Manager Lou Fusz Toyota

November 20, 2010

I previously used Wolfe Toyota of Manchester and had several issues that were not taken care of satisfactorly. Lou Fuse the employees are attentive and treat the customers as they want to see them ag More

by FredPelton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren Hamilton
November 20, 2010

Purchasing my Corolla from Nancy at Lou Fusz was a very enjoyable experience. She was friendly, knowledgeable and relaxed. She created a very personalized experience. Even presetting the vehicles I test More

by molliewhitacre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Schubert
Nov 20, 2010 -

Lou Fusz Toyota responded

Mollie, Thank you for the great positive feedback. It was nice to see how excited you were the night you took home your new Corolla! That's 2 new Toyotas from us, so we probably wont be seeing you for awhile. Enjoy your new car, and we appreciate your loyalty to Lou Fusz Toyota! Louie Trevino General Sales Mgr Lou Fusz Toyota

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