Lou Fusz Toyota

Nancy Schubert is a very outgoing, friendly, competent, trustworthy and competent sales person. We especially appreciated that she became an advocate on our behalf in the sometimes agonizing and difficult trustworthy and competent sales person. We especially appreciated that she became an advocate on our behalf in the sometimes agonizing and difficult process of selecting and purchasing a new car. She listened carefully to our needs and wants, took them seriously, and never once tried to steer us in another direction. She worked tirelessly and persistently on our behalf, kept us informed of her progress and presented other options along the way to find just the car we were looking for and could afford. We have always had a high regard for the staff at Lou Fusz Toyota and Nancy did not disappoint us. Nancy is an excellent addition to this high quality team. We have been purchasing Toyota Corollas at Lou Fusz Toyota for over 30 years. For the reasons embodied by Nancy and others like her at Lou Fusz we never consider any other dealership. We will continue to be loyal and well satisfied customers. More

Chip was personable and friendly. He was thorough and patient ~even in the pouring rain. Chip knows his business and is a passionate salesperson. He made me feel like I had made a very good choice in d patient ~even in the pouring rain. Chip knows his business and is a passionate salesperson. He made me feel like I had made a very good choice in dealer and sale. If I had to do it over, I pick Chip and Lou Fusz. I am so pleased and happy! More

When I came into the Toyota dealer Nancy greeted me, I told her pretty much of what I was looking for and I couldn't have asked for better service. She was great! She asked me several more questions and b told her pretty much of what I was looking for and I couldn't have asked for better service. She was great! She asked me several more questions and brought out a Toyota that was simply perfect for me, in size, model, price, etc. I very much appreciated Nancy's complete professionalism. She's smart, she knows what she's doing, she's friendly and not at all pushy. (Had she been pushy I would have left the dealership!) My experience at Lou Fusz Toyota was very positive and Nancy made the business transactions easier than I thought they would be. I loved her overall friendliness and attitude, she obviously loves her job and it shows. I went back several weeks later to ask a question and she again, helped me with the problem with a wonderful attitude. She is very people oriented. I would recommend Lou Fusz Toyota to my friends and I would definitely request that they go to Nancy. On a scale of 1 - 10 Nancy is a 15! Sincerely, Lynn True More

Overall great experience. Jeff was a great help to get setup with a new 4Runner with the right conditions. We were able to negotiate the price by phone before I had to drive the 2 hours to Saint Louis. setup with a new 4Runner with the right conditions. We were able to negotiate the price by phone before I had to drive the 2 hours to Saint Louis. Once onsite everyone was very welcoming and reactive to my requests (ie. removing a stripe from the vehicle). More

I have only purchased one other vehicle so I am not familiar with the process of purchasing a vehicle and only hear of the hassle and haggles one goes through when purchasing a vehicle. I went in think familiar with the process of purchasing a vehicle and only hear of the hassle and haggles one goes through when purchasing a vehicle. I went in thinking I was going to purchase one vehicle but after listening to Jeff I decided to purchase another vehicle not because of heavy duty sales pressure but because Jeff listened to what type of vehicle I was wanting and the person who I was purchasing the vehicle for. I wound up with a better vehicle and all around I feel like I wound up with a better deal and a better vehicle than what I intended or thought I would purchase. Other than some of the issues I have to deal with because of my lack of experience at purchasing a vehicle I am very pleased with the overall experience and I am very glad that I wound up purchasing the vehicle from Lou Fusz and specifically from Jeff and I would recommend this dealership and Jeff Strum as your sales rep. More

After searching for a suitable vehicle, I was about to After searching for a suitable vehicle, I was about to leave for Springfield,IL. At the last minulte I searched once more and saw a RAV 4 that looke After searching for a suitable vehicle, I was about to leave for Springfield,IL. At the last minulte I searched once more and saw a RAV 4 that looked good at Lou Fusz. I called them and was "talked in" to stopping by before making the other trip. Glad I did because Jeff Strum made a great deal for me. Jeff was extremely easy to talk to, friendly, not pushy, yet seemed determined to obtain a great deal for me. He did. I have been extremely happy with my purchase. More

Mr. Strum was very professional and a very polite person. He did not pressure me into buying a car and told me that it is a big decision and to take my time. I test drove two different autos and fell in love He did not pressure me into buying a car and told me that it is a big decision and to take my time. I test drove two different autos and fell in love with the 2009 Toyota Corolla LE. I would recommend this person to anybody I know who is looking to buy a car. My son is away at college and was in town for Thanksgiving and I took him to Lou Fusz Toyota to look for a car. I am very happy with the buying process and appreciate everything that Jeff Strum did for me.He was a very good car salesman. More

Overall it was a very smooth transaction. A very pleasant experience. The staff and management worked well together as a team. I would recommend this dealership to anyone. I was impressed with how curtious a experience. The staff and management worked well together as a team. I would recommend this dealership to anyone. I was impressed with how curtious and professional everyone was. I really enjoy my new car. More

I recently purchased a 2011 Sienna Limited AWD. I could not have had a better experience. They had exactly what I wanted on the lot, and even the right color! Louie was extremely friendly, respectful, and not have had a better experience. They had exactly what I wanted on the lot, and even the right color! Louie was extremely friendly, respectful, and just a true pleasure to talk with. Don was the same and very knowledgeable about the Sienna. They gave me a very fair price on my trade and did not try to denigrate its value. This was very important to me and I appreciated their integrity. They also were more than fair on the price for the new van. In less than 2 hours, I was driving off the lot with our new van!! Truly a pleasurable experience all the way around. Pretty unbelievable for a car buying experience. This is the second car we have purchased at Lou Fusz and we will definitely be back. More

David was Great to work with. I would recommend him to others and the dealership as well. I was annoyed with one part of the deal which did not involve David. I believe his name was Bob Cook who handl others and the dealership as well. I was annoyed with one part of the deal which did not involve David. I believe his name was Bob Cook who handled the finalization of the deal. He had David right in a $1698.00 5 year extended warranty on the contract without my knowledge. I did not want or need this because the car still had the remainder of the factory warranty and a 3 month warranty from Lou Fusz and it would not make the car a good deal to me. When I told him I didn't want this and why was it already on the contract, he said it was something they offered. I would say that's an acceptable answer, but only if I was asked first. I asked him three times why they would put it on the contract without asking me he replied every time, that it was something they offered. I was getting nowhere and wanted to make it a pleasurable experience so I did not push the issue. I would always want to know about anything I'm going to pay for before it would be automatically added. Wouldn't you???? I appreciate your listening to this matter. Thanks, Drew More