Lou Fusz Toyota

Best Customer Service! Dave at Lou Fusz Toyota made my new car buying experience a breeze! I was greeted with a smiling face and a willingness to help me find exactly what I Dave at Lou Fusz Toyota made my new car buying experience a breeze! I was greeted with a smiling face and a willingness to help me find exactly what I was looking for in the right price range. Thanks Dave and Fusz for giving me the best customer service! More

Fantastic Service The entire staff was exceptionally nice from Rick to Mark and especially Kim. Thank you so much for making my purchase smooth one and easy. The entire staff was exceptionally nice from Rick to Mark and especially Kim. Thank you so much for making my purchase smooth one and easy. More

Best deal, no games: Jim "Bones" Donohue- Lou Fusz Toyota I was in the market for a new Toyota CH-R. I connected with dealers in St Louis and Kansas City. Jim 'Bones" Donohue at Lou Fusz was the first sales r I was in the market for a new Toyota CH-R. I connected with dealers in St Louis and Kansas City. Jim 'Bones" Donohue at Lou Fusz was the first sales representative that I spoke to. After driving the vehicle I informed Jim that I needed to do some due diligence since Fusz was the first dealer I had spoken to. He provided me with a printed vehicle specifications sheet, a price quote and his commitment that he was not going to play the high pressure sales game. The first three dealerships I contacted said they couldn't match the offer. A fourth dealer said they could beat the offer. After eight days I still did not have a written quote and more importantly, they did not have the vehicle to even sell. Luckily Jim had stayed in contact with me and stood behind every one of his commitments, the vehicle, the price and no pressure. I wasted eight days and received call after call from multiple people from the dealerships that said they couldn't even match Jim's offer. I am now confident that they didn't believe the deal that I was provided and were calling to see if things had changed. I have purchased several new cars and I have never had a better end to end experience than I had at Lou Fusz Toyota. More

Friendly, fast, car buying experience Nancy Schubert was very helpful when my son came in to purchase his first car. She was friendly, knowledgeable and handled everything from beginning t Nancy Schubert was very helpful when my son came in to purchase his first car. She was friendly, knowledgeable and handled everything from beginning to end much faster than we had anticipated. More

Great experience! Professional and stress-free environment I shopped online and found a vehicle I wanted. Mark Kleve, the sales consultant, emailed me a video describing some of the features soon after I requ I shopped online and found a vehicle I wanted. Mark Kleve, the sales consultant, emailed me a video describing some of the features soon after I requested more information online. Prior to arriving at the dealership, I researched market values for this type of vehicle. I was already nervous about having to negotiate on my own for the first time so I wanted to be prepared. When I arrived, with my friend, Mark was professional and knowledgeable. Everything was thoroughly explained, he did not pressure me for a sale, and I was given status updates throughout the entire process. Although it was helpful having market values to refer back to during negotiation, I still had to consider the truck I was trading in as well as a repair the dealership would take care of. Mark helped me see the deal as a whole so when we agreed on a final offer I felt comfortable and confident with it. After signing papers for my new vehicle, Travis Burch, the Finance Manager, explained the extra amenities and extended warranty. I found him to be personable and again there was no pressure to purchase any extras. After the financial part was complete, I shook hands with Travis and Mark. I started to walk over to my friend sitting in the waiting area. Mark walked over there with me specifically to say goodbye to her as well. I was really impressed by that. More

3 cars in 2 years I absolutely can not say enough about my experience with Courtney. From start to finish all three times it’s been flawless. Courtney knew what I was l I absolutely can not say enough about my experience with Courtney. From start to finish all three times it’s been flawless. Courtney knew what I was looking for the first time and didn’t stop looking until she found it. Some of the best car buying experiences I’ve had. More

Horrible wait times Sat in the waiting room for almost 2 hrs with my 2 yr old for an oil change that I had to have an appointment for!!! Are you kidding me? My husband wa Sat in the waiting room for almost 2 hrs with my 2 yr old for an oil change that I had to have an appointment for!!! Are you kidding me? My husband was so mad he called twice to see what was taking so long and he was sent to voicemail...twice! Ridiculous. A joke. More

Downsizing I have been thinking of downsizing my Sequoia. I got a proactive text from Jim Donohue asking if I would sell mine because used Sequoia's are in deman I have been thinking of downsizing my Sequoia. I got a proactive text from Jim Donohue asking if I would sell mine because used Sequoia's are in demand. 5 hours later I'm in a new Hilander with a much lower car payment! They gave me a great trade in and this is my third vehicle in a row from Lou Fuze Toyota. Jim tries hard to keep the price low and move the transaction along quickly. More

Easy Great Service Rick Summerfield helped.me out and made my.process of getting my car very easy and smooth. He took care of me and I will definitely be recommending hi Rick Summerfield helped.me out and made my.process of getting my car very easy and smooth. He took care of me and I will definitely be recommending him to family and friends. More

Certified Pre-Owned Staff was very helpful in moving forward with the buying process, in a matter of days I was able to finance the vehicle and drive off of the lot with Staff was very helpful in moving forward with the buying process, in a matter of days I was able to finance the vehicle and drive off of the lot with the vehicle I wanted. More