Lou Bachrodt Chevrolet - Service Center

Lou Bachrodt Chevrolet Coconut Creek responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Lou Bachrodt Chevrolet Coconut Creek responded

Rick, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

Lou Bachrodt Chevrolet Coconut Creek responded

Jay, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Lou Bachrodt Chevrolet Coconut Creek responded

We regret to hear that you had this experience with us. When you have an opportunity, please reach out to our General Sales Manager at 954-247-3000 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

Lou Bachrodt Chevrolet Coconut Creek responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

Lou Bachrodt Chevrolet Coconut Creek responded

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact us at (954) 247-3000 so we can work with you to make this right.

Lou Bachrodt Chevrolet Coconut Creek responded

We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.

melissa responded

Honestly, this has been going on since I bought the car in 2018. Back in 2021 I had a problem with the sunroof and also needed some basic maintenance. Communication between the service department and me was non existent. In order to get things resolved, I had to work through the service manager, who only stepped in after I left a poor review online. Now, I have had continuous problems with the sunroof as well as the tire sensor, driver side window motor, and intermittently the side sensor. I brought my car in probably close to a year ago to have these issues fixed. The sensors were fixed but the sunroof part was on back order. Over the last year I made multiple attempts to contact the service department about the whereabouts of the sunroof part (which has been an issue since the car was 3 years old), but I received zero response from anyone at Chevy. Being that I only have about 13k miles left on my warranty, I came to the dealership with the car, requesting that my sensors were looked at again (they only worked briefly) and that the sunroof was addressed again. I asked to be placed with a different service advisor but was passed off to the same person because he "knew my case". I was going out of town and left my car there for about 4 days. When I came back in town, zero work was done on my car and I was told all parts were on back order. I was also told that I was out of warranty. Apparently Chevy no longer sells my warranty (which is still valid), but nobody wants to take the time to look in the computer for what I purchased. That was the beginning of November. Surprise surprise- nobody called to follow up and phone calls were not returned again. Not until I wrote this review has the service advisor called me and by some miracle my sunroof part is ready. Chevy has had time and time again to make this right and has dropped the ball every single time. I'm dropping my car off today to at least get the sunroof fixed and now have to pay for a rental car because I still have to take care of my responsibilities without a car. I will have to do that a second time when the rest of my parts are "ready".

Lou Bachrodt Chevrolet Coconut Creek responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our General Sales Manager Jason Levy at jlevy@loubachrodt.com, or 954-247-3000 ext. 5018 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!

Lou Bachrodt Chevrolet Coconut Creek responded

Rogério, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our General Sales Manager, Jason Levy at jlevy@loubachrodt.com, 954-247-3000 ext. 5018 to discuss your concerns, as your satisfaction is of utmost importance to us.

Lou Bachrodt Chevrolet Coconut Creek responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.