Lost Pines Toyota - Service Center

Lost Pines Toyota responded

Thank you so much for the fantastic five-star review! We're thrilled to hear that you always have a friendly and top-notch experience at Lost Pines Toyota Service Center. It's wonderful to know that Damien has been awesome and takes the time to explain everything in depth to you. We'll be sure to pass along your kind words to him. We appreciate your loyalty and look forward to serving you again in the future!

Lost Pines Toyota responded

Thank you for taking the time to leave us a review. We appreciate your feedback and apologize for any inconvenience you experienced during your recent visit to the Lost Pines Toyota Service Center. We understand the importance of clear communication and ensuring that all aspects of your service visit are addressed to your satisfaction. We apologize if there was any confusion regarding the maintenance reminders and the checking of fluids during your oil change appointment. We will work diligently to improve our processes to ensure that these expectations are met in the future. Regarding the addition of Freon to your vehicle, we apologize for any oversight in not informing you of the total cost prior to performing the service. We strive to be transparent with our customers about all aspects of their service experience, and we regret if this was not the case during your visit. Your feedback regarding the lack of a reminder sticker and the miscommunication between our team members is valuable to us, and we will use it to improve our service delivery and communication processes moving forward. We apologize for falling short of your expectations and appreciate the opportunity to address your concerns. If you have any further questions or would like to discuss your experience in more detail, please don't hesitate to contact us directly. We value your business and hope to have the opportunity to serve you better in the future.

Lost Pines Toyota responded

Thank you for taking the time to share your experience with us. We sincerely apologize for the delay and lack of communication during your recent oil change and tire rotation appointment at Lost Pines Toyota Service Center. We understand that your time is valuable, and we regret that we did not meet your expectations in terms of efficiency and communication. It's disappointing to hear that you had to inquire about the status of your vehicle and that the service took longer than anticipated without any prior notice. We strive to provide prompt and transparent service to all our customers, and it's clear that we fell short in this instance. Rest assured, we will address this issue with our team to ensure that communication is improved and that delays are promptly communicated to our valued customers. We truly appreciate your feedback as it helps us identify areas for improvement. If there's anything else we can do to make things right or if you have any further concerns, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future.

Lost Pines Toyota responded

Thank you for leaving us a five-star review! We truly appreciate your positive feedback and support. If you have any questions or if there's anything specific you'd like to share about your experience with Lost Pines Toyota, please feel free to let us know. We're here to assist you in any way we can. Thank you again for choosing Lost Pines Toyota!

Lost Pines Toyota responded

Thank you for sharing your feedback about your recent experience with the Lost Pines Toyota Service Department. We're sorry to hear that your experience fell short of your expectations, and we apologize for any inconvenience you may have encountered. Your satisfaction is important to us, and we take your feedback seriously. We appreciate your honesty and the opportunity to make things right. Thank you for choosing Lost Pines Toyota, and we hope to have the opportunity to exceed your expectations in the future.

Lost Pines Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience at Lost Pines Toyota. Providing prompt service and addressing all your questions thoroughly is always our goal, and we're delighted that we could meet your expectations. We greatly appreciate your business and your kind words. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again soon!

Lost Pines Toyota responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you received great service at Lost Pines Toyota and that we were able to keep you well informed throughout the process. Ensuring that our customers are informed and that their vehicles are ready on time is always our priority, and we're delighted that we could meet your expectations in this regard. We truly appreciate your business and your kind words. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future!

Lost Pines Toyota responded

Thank you for taking the time to leave such a positive review! We're delighted to hear that your experience at Lost Pines Toyota, from check-in to the tire rotation and full point inspection, left you feeling informed, respected, and safe. Our service staff works hard to ensure that every customer feels valued and well taken care of, and we're thrilled that their efforts made a difference for you. We're also excited that you've ordered additional accessories and are looking forward to having them installed! We'll make sure to provide the same level of excellent service when it comes time for their installation. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future! If you have any further questions or need assistance, please don't hesitate to reach out.

Lost Pines Toyota responded

Thank you for sharing your experience with us! We're pleased to hear that our team at Lost Pines Toyota provided you with great and friendly service when you needed new tires. Offering a rental to minimize your wait time is just one way we strive to make your experience as convenient and efficient as possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again at Lost Pines Toyota!

Lost Pines Toyota responded

We're truly sorry to hear about your negative experience at our service center. Your satisfaction is our top priority, and it's disheartening to hear that we fell short of your expectations. We apologize for any inconvenience or frustration caused by the service you received. Your feedback is invaluable to us, and we will use it to address any issues and improve our service quality. If there's anything we can do to make things right or if you'd like to discuss your experience further, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.