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Lost Pines Toyota - Service Center

Bastrop, TX

4.5
243 Reviews

243 Reviews of Lost Pines Toyota - Service Center

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November 22, 2020

The dealership is beautiful, great people friendly environment. Chad was very courteous and professional. Car got done quicker then he told me. Will go back again. More

by Toyotaproud
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walker Nelson
Nov 23, 2020 -

Lost Pines Toyota responded

Efficiency is what we practice daily! We're glad that our service department was able to demonstrate that during your visit. If you need further assistance, please don't hesitate to contact us. Be sure to also follow us on social media for the latest news and specials. Thanks! - Walker Nelson, Service Manager at Lost Pines Toyota

April 08, 2019

Not satisfied. Disappointed. I was expecting quality because it’s Toyota. The quality of work was poor, and I don’t recommend getting service. I had to put in some More

by Taco
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Walker Nelson
November 29, 2018

Disappointed! Just got a brand new Tacoma TRD Pro. Had my first service for rotation, and received my truck back with my wheels scratched. Just disappointed More

by Taquito
Quality Of Work
Recommend Dealer
No
Employees Worked With
Damien Winston
2.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2018

Honest and knowledgeable. Always provides great service. It's nice having a 'go to' kind of guy for vehicle care and safety. The work is always completed timely, The vehicle More

by KatC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walker Nelson
March 21, 2018

Twice Impressed! Took both of my cars in for an oil change and a car wash two days in a row. Damien was ready for me both times and got me in and out quickly. Not to m More

by Jenntoyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2018 -

Lost Pines Toyota responded

Thank you so much for your review! We appreciate you bringing both of your vehicles to us, and allowing Damien to provide you with a Truly Exceptional Service Experience! We look forward to seeing you again!

March 16, 2018

Out of Town. Needed Help. Found None Here. Family and I were traveling through Bastrop while headed out on vacation. I had trouble with my truck and stopped in to see about help. I drive an old More

by Richard Dean Bowers
Customer Service
Recommend Dealer
No
Employees Worked With
didn't get the name
Mar 16, 2018 -

Lost Pines Toyota responded

Hello Mr. Bowers, we are terribly sorry to hear about this incident. We always take pride in taking care of our customer's immediately especially those traveling to or from Austin and Houston. We have notified our Service Director Walker Nelson of the issue and would like to speak to you about it. Is there a good contact number you can be reached at? We apologize again and look forward to speaking with you directly.

October 21, 2017

Honest and trustworthy! Just factual and that's wonderful! I appreciated the honest feedback on my questions and the overall experience was very positive and they were effici More

by Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2017

Prompt quality service I had quite a list of things to be done. Everything was done quickly and the workmanship was very professional. I'm glad I took my vehicle to Toyota More

by Worktruck TOY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genisis was talking with me while I waited for repairs to be completed. She explained some of their financing programs. When I need a truck I want to work with her to get a new truck.
October 18, 2017

Oil change Came in for a oil change on my Toyota, The service was fast I dint' had to wait that long.. before they do anything else they come & ask or let yo More

by Yessy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2017 -

Lost Pines Toyota responded

Thank you very much for your feedback! We are glad to hear that your Service Experience was truly exceptional!

October 03, 2017

Replacement of recalled items Damien gave me efficient & excellent service on 2 replacement recall items & noticed 2 other items needing service: battery & wipers. Both of which a More

by SL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridgette Alfaro
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