Back

Lost Pines Toyota - Service Center

Bastrop, TX

4.5
243 Reviews

243 Reviews of Lost Pines Toyota - Service Center

Sort by
July 02, 2023

We love Lost Pines. Kevin rocks, he is very kind. We have two toyota and we bought them at LP More

by FELIPE G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Layfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin F
Jul 03, 2023 -

Lost Pines Toyota responded

Thank you so much for your amazing five-star review! We're thrilled to hear that you love Lost Pines Toyota and that Kevin provided exceptional service. We're proud to have him as part of our Lost Pines Toyota Family, and we'll be sure to pass along your kind words to him. It's also fantastic to know that you're a proud owner of two Toyota vehicles, both purchased from us. We strive to provide our customers with a top-notch car-buying experience and maintain a high standard of quality service for your vehicles. If you ever need any assistance or have any questions about your Toyota, please don't hesitate to reach out to us. Thank you again for choosing Lost Pines Toyota, and we look forward to serving you for all your automotive needs in the future! Be sure to check our Service Coupon page on the website for savings on those service visits.

June 30, 2023

Kevin took great care of my needs and your maintenance rep jumped right on my vehicle. More

by rgwhise2010
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin
Jun 30, 2023 -

Lost Pines Toyota responded

We truly appreciate your feedback and are thrilled to hear about your positive experience. Kevin is an exceptional member of our team, and we're delighted that he provided you with excellent service. He consistently goes above and beyond to ensure our customers' satisfaction, and your kind words reinforce his dedication. At Lost Pines Toyota, we strive to create a welcoming and professional environment where our customers feel valued and supported. We are committed to delivering exceptional service at every step of the car-buying process, and it's wonderful to know that Kevin exceeded your expectations. We sincerely appreciate your trust in us and choosing Lost Pines Toyota for your automotive needs. If there's anything else we can assist you with, please don't hesitate to reach out. atch our website's coupon page for new service coupons monthly! We look forward to serving you again in the future. W

June 28, 2023

You had to part. I was out quickly. thank you very much I was pleased with the service. Thank you. More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Lost Pines Toyota responded

Thank you for taking the time to leave a fantastic review for Chad at Lost Pines Toyota! We're delighted to hear that Chad was able to promptly assist you with the part you needed, ensuring a quick and efficient experience for you. We greatly appreciate your kind words and are pleased to know that you were satisfied with the service provided. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again!

June 20, 2023

Damian took excellent care of me! Love the nice waiting area! Wait time for oil change was a bit long. :) More

by cj.meyerson
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Lost Pines Toyota responded

Thank you for taking the time to leave a 5-star review for Damien! We're thrilled to hear that he provided you with excellent care during your visit. We're also glad to know that you enjoyed our nice waiting area. We apologize for the long wait time you experienced during your oil change. Your feedback is valuable to us, and we appreciate your patience. We'll make sure to address this issue to improve our service efficiency and minimize wait times for future visits. We look forward to serving you again in the future, and thank you for choosing Lost Pines Toyota!

June 20, 2023

As always, everyone at the Bastrop Lost Pines Toyota was incredibly kind and helpful. Went in to get an annual maintenance check up on the Toyota I bought from this dealership. The front desk was very helpf More

by Mr. S
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quince R. Brown Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your recent visit to the Bastrop Lost Pines Toyota for an annual maintenance check-up was met with incredible kindness and helpfulness from everyone you encountered. Our team takes great pride in delivering exceptional customer service, and it's wonderful to know that our front desk staff was helpful in guiding you and providing clear and courteous explanations. We understand the importance of a comfortable waiting environment, and we're glad that our lobby was cool and accommodating during your short wait. Your gratitude for everyone's help means a lot to us, and we truly appreciate your continued support and trust in our dealership. If there's anything else we can do to assist you in the future, please don't hesitate to reach out. We look forward to serving you again and providing you with another exceptional experience. Next time you come to visit us, please visit our website for service coupons to help you save some money!

June 20, 2023

Friendly and excellent service. Fast, efficient Ann on time. Will definitely recommend lost pines Toyota More

by Tangie
Workmanship
Recommend Dealer
Yes
Employees Worked With
Anna Harper
Jun 20, 2023 -

Lost Pines Toyota responded

Thank you for your amazing five-star review of Anna at Lost Pines Toyota! It's fantastic to know that Anna provided fast, efficient, and on-time assistance during your visit. We appreciate your recommendation of Lost Pines Toyota. Word-of-mouth referrals like yours mean a lot to us and help others in their decision-making process. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to provide you with outstanding service and ensure your satisfaction. Thank you once again for choosing Lost Pines Toyota!

June 13, 2023

Recently had a hitch installed on my New Highlander and the Service department was fantastic! Amazing quality and worked well pulling a Uhaul trailer last weekend! More

by Cody McLander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Lost Pines Toyota responded

Thank you so much for your glowing five-star review! We are thrilled to hear that you had a fantastic experience with our Service department and that the hitch installed on your New Highlander exceeded your expectations. Your feedback means a lot to us, and we truly appreciate you taking the time to share your positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

March 03, 2023

Allison was beyond helpful and made my visit to Lost Pines Toyota a complete success More

by SandCastle
Recommend Dealer
Yes
Employees Worked With
Tom Cat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Bastien
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2022

Very comfortable waiting & & relaxing. Aftetwards the service man Kevin Fields rude to fellow workers. Had to return due to unusual noise under hood. Made fun of me refused to believe I h More

by Georgia Daywood
Recommend Dealer
No
Employees Worked With
Kevin Fields Service manager
September 09, 2021

Asked to make appointment. Still waited 2 hours before they started. Just an oil change. Never ever will I give them my time again. Second time this has happened. Horrible. More

by juliartist6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Damien Winston
1.0
This rating includes all reviews, with more weight given to recent reviews.
...
21
...