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Lost Pines Toyota - Service Center

Bastrop, TX

4.5
243 Reviews

243 Reviews of Lost Pines Toyota - Service Center

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August 11, 2023

Service department was great as usual. Been taking my RAV4 here since I bought it. More

by Lisa D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian was great.
Aug 11, 2023 -

Lost Pines Toyota responded

Thank you so much for your glowing review! We're thrilled to have earned your trust as your go-to service department for your RAV4. It's always a pleasure serving long-standing customers like you. We're dedicated to consistently providing top-notch service, and it's fantastic to know that our team's efforts have made a positive impact on your vehicle maintenance experience. Your continued support means the world to us, and we look forward to assisting you with any future needs your RAV4 may have. Drive safely, and remember that we're here whenever you need us! Don't forget about our service coupon page on the website for savings on your next visit

August 09, 2023

I love my Toyota cars and have always had nothing but excellent service on my cars and excellent customer service from the Bastrop Lost Pines staff. More

by Carol Ursin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Cat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quince R. Brown Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna
Aug 09, 2023 -

Lost Pines Toyota responded

Thank you so much for your fantastic review! We're thrilled to hear that you've had such a positive experience with both our Toyota cars and our dedicated staff at Lost Pines Toyota. Providing excellent service and outstanding customer support are our top priorities, and it's truly rewarding to know that we've met your expectations. We appreciate your loyalty and look forward to continuing to serve you with the same level of excellence in the future. If you ever need anything, please don't hesitate to reach out. Safe and happy driving!

August 01, 2023

You have the best service department in the world. I always love the service at lost pines toyota More

by KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Cat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quince R. Brown Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherri Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Lost Pines Toyota responded

Thank you so much for your wonderful five-star review! We are absolutely thrilled to hear that you had such a fantastic experience with our service department at Lost Pines Toyota. Providing top-notch service is our priority, and we're overjoyed to know that our efforts have left such a positive impression on you. Our dedicated team works tirelessly to ensure every customer receives the utmost care and attention, so it's incredibly rewarding to receive such kind words of appreciation. Your satisfaction is our greatest reward, and we are committed to maintaining the highest standards of service for all our valued customers. If you ever need any assistance or have any questions, don't hesitate to reach out to us. We look forward to serving you again and continuing to exceed your expectations. Thank you for choosing Lost Pines Toyota; it was an absolute pleasure having you as our valued customer. See you next time!

August 01, 2023

I'm very much pleased with your setup & service. The waiting room & the services accompanying it (eg: TV, coffee, etc.) Are so convenient. The vehicle service is outstanding, also. More

by Cole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thynthia Felici-------excellent
Aug 01, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that you had an excellent experience at our dealership and that you were pleased with our setup and service. It brings us immense joy to know that you found our waiting room convenient and enjoyable. We believe that providing a comfortable and welcoming environment for our customers is essential, and we are delighted that you appreciated the amenities such as the TV and coffee. Moreover, we are grateful for your kind words about our outstanding vehicle service. Our team works diligently to ensure that every aspect of your service experience is top-notch, and your satisfaction is our ultimate reward. Your five-star review means the world to us and serves as a motivation for our entire team to keep striving for excellence. We are committed to maintaining the same level of quality service and convenience during your future visits as well. Once again, thank you for choosing our dealership and for sharing your positive experience with others. If you have any further feedback or if there's anything else we can do to enhance your future visits, please do not hesitate to let us know. We look forward to serving you again and exceeding your expectations. Be sure to check our Service Coupon Page before you next visit to save you money!

July 26, 2023

Service is great! !! Only negative was that the text message system is hit or miss when receiving the alerts. I had a couple giving updates but the final one that sai More

by Troy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Lost Pines Toyota responded

Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our service to be great, and we truly appreciate your kind words. We apologize for the inconvenience you experienced with our text message alert system. Your feedback is invaluable to us, and we'll certainly look into improving the reliability of our alert notifications to ensure that our customers receive timely updates without any issues. The Lost Pines Toyota Family is committed to constantly improving our services, and your review has provided us with valuable insights to work on enhancing our communication and customer experience. We genuinely appreciate your understanding and patience in this matter. Should you have any further suggestions or questions, please don't hesitate to reach out to us. We value your patronage and look forward to serving you even better in the future.

July 23, 2023

Very professional and trustworthy service department! I had a slow leak on my tire and they were able to patch it. Another tire dealer tried to sell me a new tire. More

by janis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian and Anna
Jul 24, 2023 -

Lost Pines Toyota responded

Thank you so much for your wonderful 5-star review! We're thrilled to hear about your positive experience with Brain and Anna in our service department. Providing professional and trustworthy service is our top priority, and we're glad we could assist you with your tire issue. It's always our goal to find the best and most cost-effective solutions for our customers. We're delighted we were able to patch your tire instead of pushing for a new one like another tire dealer. Our Lost Pines Toyota Family takes pride in their expertise and dedication to ensuring our customers' satisfaction. We truly appreciate your kind words and your trust in our services. If you ever need any assistance in the future or have any questions, don't hesitate to reach out. We look forward to serving you again at Lost Pines Toyota! Be sure to check our Service Coupon page on the website for extra savings before your next visit!

July 20, 2023

Wonderful service and quick. My service advisor was awesome and went over the multi point inspection results very clearly More

by rgerbradshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure if it was Eddy or not. Was a younger female with short hair. She was great!
Jul 20, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to share your fantastic 5-star review of the Lost Pines Toyota Center! We are thrilled to hear that you had a wonderful service experience with us and that our team was able to provide you with quick and efficient service. We're especially delighted that Anna, your service advisor, left such a positive impression on you. Our team takes great pride in delivering top-notch customer service, and we are glad to know that Anna went above and beyond to ensure your satisfaction. It's wonderful to hear that she took the time to go over the multi-point inspection results with clarity, ensuring you had a comprehensive understanding of your vehicle's condition. Your kind words are truly appreciated, and we'll be sure to pass along your compliments to Anna and the entire team. We aim to provide all our customers with exceptional service and a stress-free experience, and we're glad that we were able to meet your expectations. Once again, thank you for choosing Lost Pines Toyota Center for your service needs. We look forward to serving you again in the future and providing you with another outstanding experience.

July 20, 2023

Wonderful service team they kept me updated about the service I asked for and advised me on what I needed to address. Keep up the great work. More

by yolandariddle563
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Lost Pines Toyota responded

Thank you so much for your glowing five-star review! We're thrilled to hear that you had a wonderful experience with our service team, as well as Chad and Damien. It warms our hearts to know that they provided you with excellent customer service and kept you updated throughout the process. Our team takes great pride in offering top-notch service and guidance to our customers, and we're delighted to hear that they met your expectations. We appreciate your kind words and encouragement. Rest assured, we'll continue to work hard and maintain the same level of service excellence that you experienced. If you ever need any assistance in the future or have any questions, please don't hesitate to reach out to us. Your satisfaction is our utmost priority, and we look forward to serving you again. Thank you for choosing us, and we truly appreciate your support! Be sure to check our service coupon page for savings on your next trip to see us!

July 18, 2023

Service dept really improved after the prior service manager left. Really impressed with the atmosphere and the service personnel seemed a lot happier. Made for a very pleasant service appointment. More

by BJSTRANS2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember her name.
July 17, 2023

Damien Winston was great! He insured the proper maintenance of my truck was done in a professional manner. And the job did not take long to complete as it took only a couple o More

by patoddjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to share your outstanding experience with Damien Winston and our team at Lost Pines Toyota! We are absolutely thrilled to receive your glowing five-star review and to know that Damien went above and beyond to ensure the proper maintenance of your truck in a professional manner. Damien is an invaluable member of our team, and we're fortunate to have him. His dedication to providing exceptional service and keeping you informed throughout the process is truly commendable. We will make sure to pass on your kind words to Damien and the rest of our team, as they will be delighted to know they made your service appointment a positive one. At Lost Pines Toyota, we believe in transparency and open communication with our customers. We understand how important it is to keep you informed about the progress of your vehicle's maintenance, and we're glad to hear that we succeeded in doing so. Your trust in us and your choice to bring your truck to our service center mean the world to us. We're committed to maintaining the highest level of service and ensuring that every visit is as smooth and efficient as possible. If there's anything else we can do to further enhance your experience or if you have any additional feedback, please don't hesitate to reach out to us. We're here to assist you with all your automotive service needs. Thank you once again for your kind words and for choosing Lost Pines Toyota. We can't wait to serve you again and continue providing you with exceptional service!

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